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Coggin Honda of St. Augustine - Service Center

St. Augustine, FL

3.8
110 Lifetime Reviews Review Dealership

110 Reviews of Coggin Honda of St. Augustine - Service Center

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February 10, 2021

"Coggin Honda St Augustine service department gave me the..."

- deme4364

Coggin Honda St Augustine service department gave me the best service since 1999! Thank you Deborah Girdwood, you rock, service advisors can learn alot about working with people from you. Thank you for your excellent service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deborah Girdwood
Feb 12, 2021 -

Coggin Honda of St. Augustine responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

November 09, 2020

"Love this place! Ace and Samba made this important..."

- Sarah Shanley

Love this place! Ace and Samba made this important decision stress free and easy! They were both so helpful! Highly recommend this place to anyone! I love my new HR-V!!

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Recommend Dealer
Yes
Employees Worked With
Nov 11, 2020 -

Coggin Honda of St. Augustine responded

Sarah Shanley, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

October 26, 2020

"Had a windshield replaced and brought it to Coggin for..."

- semead78

Had a windshield replaced and brought it to Coggin for recalibration. They were either unwilling or unable to do it. Brought it to Yeoman who not only did it without a problem, they washed my car (no car wash coupon like Coggin). It was a horrible experience with horrible, rude Customer Service. Coggin FAILED!!!

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Recommend Dealer
No
Employees Worked With
Jessica Kenton
October 01, 2020

"I dropped the car today at Coggin Honda of St Augustine -..."

- Pablo

I dropped the car today at Coggin Honda of St Augustine - Service Department. I had scheduled an appointment about 2 days ago. The process went very smooth and the people were very customer oriented. Angela took care of me during the whole process. She kept updating me via text messages any news regarding the status of my car. She did a fantastic job from the beginning to the end. This was my first time at Coggin St Augustine and left the place with a wonderful impression.

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Recommend Dealer
Yes
Employees Worked With
Angela Hardie
Oct 08, 2020 -

Coggin Honda of St. Augustine responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

September 28, 2020

"I have checked service specials and found the full..."

- simiral

I have checked service specials and found the full synthetic oil change special for $34.95. I have called the service and asked them if they owner the special for non-Honda car. They asked about my car, which I told them it is 2016 Lexus NX300h and they said they will honor the coupon. I have made an appointment for Monday, September 28 at 3:20pm. I live in Palm Coast and have to drive 25 miles one way to the dealership. When I have arrived at the service center I was told it will cost me $70. This is unacceptable, especially considering my 50 miles round trip and time waisted.

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Recommend Dealer
No
Employees Worked With
I have not written down the lady I have talked to.
August 07, 2020

"Great Service and Sales"

- cristygreaves

We purchased our Honda Ridgeline here through Jeff Erickson. We are also treated well when we come in for service on both of our Hondas. Thank you for your excellent service, knowledgeable salespeople, and attention to detail!

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Recommend Dealer
Yes
Employees Worked With
Jeff Erickson and the Service Manager
Aug 12, 2020 -

Coggin Honda of St. Augustine responded

cristygreaves, we really appreciate this positive review! Thanks so much!

Aug 12, 2020 -

Coggin Honda of St. Augustine responded

cristygreaves, we really appreciate this positive review! Thanks so much!

June 19, 2020

"I bought my 2012 Accord from Coggin Honda back in 2018...."

- bbutterflylori

I bought my 2012 Accord from Coggin Honda back in 2018. I've had all my service done there. Joe Homann is always the BEST. He communicates with you while your car is there and even if I have a problem, he always takes care of me. I would recommend Coggin Honda to buy your car. I would strongly recommend Joe Homann as your service advisor. He gets the job done in a timely manner and for as cost effective as possible. He doesn't try to sell you services you don't need and I really APPRECIATE that. I give Joe Homann and Coggin Honda 5 🌟 🌟 🌟 🌟 🌟

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Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
Jun 22, 2020 -

Coggin Honda of St. Augustine responded

We always appreciate positive reviews! Thank you, and happy motoring!

May 05, 2020

"No Service"

- ldolamore

Booked an appointment at the service dept online. Went at the appointed time and waited 2 hrs to see the car had not even been pulled in for a simple oil change and tire rotation. When I asked what was going on with the car I was told we only have 1/2 staff. So what is the point of making an appointment. If you had 1/2 staff, block 1/2 of your appointments. Another customer over heard my conversation with the service rep only to find out she had been waiting 3 hrs for hers. I was then rushed out of the dealership. I went to a quick oil change facility and had my oil changed and now I will go to a tire store for the rotation. First Honda happy with the car but the dealership is not managed well. Very disappointed in this experience and will take a lot for me to ever return to this dealer.

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Recommend Dealer
No
Employees Worked With
Angela
March 15, 2020

"Horrible experience both times iv been and everyone I..."

- MattS

Horrible experience both times iv been and everyone I have talked to that has went here for service or to buy a car says they will not return either due to rude, careless employees and poor customer service. First time they blamed brake issues on living in a beach town when the car has never been on a beach. All it takes is 5 minutes on Google to see all the civics had the issue. Salt water makes rust not grooved and warped rotors at 10k miles (wouldn't even replace them made me wait 2+ hours to resurface them). Second time they argued about a oil change regarding oil type and price, told me I only get what they want to put in it, and did nothing to fix the situation and no gm response either. Always try to get sold something new or up sold when I come here. I now drive 45 minutes away to a new honda dealer. I have had such bad experiences here I refuse to have any simple warranty work done here as well.

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Recommend Dealer
No
Employees Worked With
Louis in service, non responding gm J Parziale
May 09, 2020 -

Coggin Honda of St. Augustine responded

I apologize for the inconvenience and the frustration that you may have incurred with us. It disappoints me to hear about your experience and your dissatisfaction. Please give me a call at (904) 425-7404 so we can discuss this in further detail. Jim Parziale, General Manager

February 08, 2020

"Chivvon Vey in the service department helped me with some..."

- cathrynbp

Chivvon Vey in the service department helped me with some routine maintenance work before I go on a road trip and he was great!!! I didn’t have to wait long, he made everything easy and so he’ll be my new service guy! Carl used to take care of me and Carl trained Chhivon!! Great customer service with guys that I can trust!!! Thank you so much! A very satisfied customer!

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Recommend Dealer
Yes
Employees Worked With
1
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