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Coggin Nissan On Atlantic
Jacksonville, FL
459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 459 reviews
May 11, 2016
Proffessional con artists This is the worst business I have ever had to deal with. Was sold a "certified" car that had frame damage and other issues that were not disclosed by This is the worst business I have ever had to deal with. Was sold a "certified" car that had frame damage and other issues that were not disclosed by the dealership. When I tried to get this situation rectified, the managers were confrontational and refused to acknowledge there was a problem until I filed complaints and got Chase bank involved. Once they acknowledged the issues, the only solution they offered was to trade my car in for another car on their lot which would have left me more in debt than when I started. When I told them I wanted to sell the car to them and not ever deal with them again, they gave me a low ball offer and I was forced to sell the car to another party that actually paid me 1k more than the dealership offered. After filing more complaints with Chase bank I got a call from the bank saying the dealership was offering to buy the car for 2k more than they originally offered. At this point I had already sold the car to the other party and this offer was useless to me. Now, over 6 weeks later, I am struggling with the finance department to get the refunds from the service contracts I purchased. I was originally told that the refunds would be in my hands in 10 days and called back about 2 weeks later to make sure everything was going according to plan. To my dismay I found out that the papers that I signed to get me the refunds had never even been submitted! I had to waste my time and gas to go back up to Jacksonville to sign the same paper and was told that it could be 4-6 weeks before I get the refunds. My experience with Coggin Nissan on Atlantic has been one of aggressive salesmen (Brian), rude management (Will, Antoine and others), outright lies and fraud. Buyer beware! More
by Andrew Goebel
Employees Worked With
Anton Tusha, Will Stephaniak, Brian Van Etten
April 21, 2016
Horrible tactics Working with Tom was great, he was kind to our son, patient with our questions, and understanding. Then the sales manager stepped in and was the wors Working with Tom was great, he was kind to our son, patient with our questions, and understanding. Then the sales manager stepped in and was the worst kind of person I have ever met. Jose was rude, condescending, and demeaning, not only to us the customer but to his own employees. I have never felt so upset. More
by janet123
Employees Worked With
Jose Fiallos
January 25, 2016
The Service Team at Coggin Nissan on Atlantic has outstanding Customer service. Friendly and Knowledgeable. Thanks to every Team Member for their excellent service. Keep up the good work. outstanding Customer service. Friendly and Knowledgeable. Thanks to every Team Member for their excellent service. Keep up the good work. More
by Suzuki
Employees Worked With
Lori , Jason Baughman, Lee Lanier
September 23, 2015
Great Customer Service by Chris Dhanpaul Chris Dhanpaul is the reason why I started coming back here after I had a terrible experience with another Advisor. Chris Dhanpaul is always very nice Chris Dhanpaul is the reason why I started coming back here after I had a terrible experience with another Advisor. Chris Dhanpaul is always very nice, helpful and always going out of his way to find the best options for me. I would never choose to work with anyone other than Chris Dhanpaul. More
by Olena
Employees Worked With
Chris Dhanpaul
September 19, 2015
Very dishonest James(new car)had been calling mi in regards to purchasing a new 2016 370Z for the past several weeks.On 9/18/2015 he called and agreed to price,3 yea James(new car)had been calling mi in regards to purchasing a new 2016 370Z for the past several weeks.On 9/18/2015 he called and agreed to price,3 years maintenance,3 months lease buyback..It was a rainy day and he urged me to come on in.After making arrangements to go there James greeted us and said "let's get the paperwork started".I said lets first go over our verbal agreement.When we got to the 3 year maintenance he said I don't know if we can do that.We proceeded to drive out when another salesman chased us down and said they would take care of us.Back in we went.They then offered us 2 year maintenance and we left the dealership.30 minutes later James called and promised they would honor the original agreement.Back we went.After filling out initial paperwork he said he would be right back.While waiting my wife went to look Arcaro.She came right back and told me I needed to go look ai bumper that it had surface scratches.I went and sure enough it was scratched up.Waled to room where James and a couple of other employees were looking at computer screen.I informed them about scratches and they showed no surprise.They acted as if they already knew..The employee sitting at computer said"at the price we are selling the car at we can't do anything else.This was a $47,000.00 car.We left the dealership in total disbelief.This automotive group(Asbury)will tell you anything to get you in their dealership.I would definitely say they are dishonest from the top down.Their words mean nothing to them.BEWARE!!!! More
by tlodge
Employees Worked With
James, Joe Koziol
August 24, 2015
Decent service for such a large dealership. They can get busy and the express lane for an oil change can be not so fast. But they will tell you if it is going to be a long wait. It is better to They can get busy and the express lane for an oil change can be not so fast. But they will tell you if it is going to be a long wait. It is better to just make an appointment. The staff was friendly and they wash your car and do tire rotation for free on top of an oil change. More
by Tom-costumer1
Employees Worked With
Zoe Tardieu
August 05, 2015
Great Customer Service Just spoke to Jessica on the phone about some trailer wiring for my Pathfinder. She was very helpful and went out of her way to find the right inform Just spoke to Jessica on the phone about some trailer wiring for my Pathfinder. She was very helpful and went out of her way to find the right information for me. Thanks Jessica More
by Doug
Employees Worked With
Jessica Shippee
July 30, 2015
Service It's a great pleasure that I have Mr. Chris as my Service Advisor since 2005. I recently both two Nissan 2015 vehicle the sales and the service were It's a great pleasure that I have Mr. Chris as my Service Advisor since 2005. I recently both two Nissan 2015 vehicle the sales and the service were both outstanding. Mr. Chris assisted me with the service from one of the vehicle that I purchase and he insure that I was satisfied with the service. I highly recommend Mr. Chris for his diligent and outstanding customer service that he rendered to every customers. More
by mdeguzman
Employees Worked With
Mr. Chris
July 13, 2015
Contact Will Cooper regarding review I have not received (via email) the review Will Cooper requested me to respond to. I recently purchased a 2015 Nissan Rouge S from Will. My experince I have not received (via email) the review Will Cooper requested me to respond to. I recently purchased a 2015 Nissan Rouge S from Will. My experince during the purchase of this vehicle was extremely pleasing. Can you re-send the review to me so that I can respond as requested? Russ Neely More
by Russ
Employees Worked With
Will Cooper
July 11, 2015
above and beyond Larry is very kind and courteous. He has gone above and beyond to make sure I had a positive experience. They were very patient with me in making su Larry is very kind and courteous. He has gone above and beyond to make sure I had a positive experience. They were very patient with me in making sure I was completely satisfied. More
by nancyS
Employees Worked With
Joey Spanbauer, Larry Sutton
