Coggin Nissan On Atlantic

The worst customer service experience I've ever had! The worst customer service experience I have ever had with any company I have ever done business with!!! I just picked up my car today, Monday 1/2 a The worst customer service experience I have ever had with any company I have ever done business with!!! I just picked up my car today, Monday 1/2 after having dropped it off for a 7:30 AM appointment on 12/29 for a scheduled service. It is a 2005 Maxima. I was told that I would get a call after lunch to pick-up the car as they had to replace spark plugs which apparently takes a little time. Having not hearing back from anyone, I called at 4:30. I was then told that they had run into some major problem at the Service Dept, and they would not be able to get to my car until the next day (Friday). There was no apology for not having given me a call, instead there was nothing but feeble excuses on why I did not get a call which I made sure to let them know how I felt. I asked how confident they were that they could get the car done on Friday, and I was told 'very'. They said I could get a loaner which I swung by to pick-up. After not hearing anything from the Dealer on Friday, I called at 2:00 and was then told that they did not get to the car, and it wouldn't be done until Saturday 12/31. Again, no apology, quite the opposite they came back with a flippant comment that 'you have a means of transportation'. So again I asked how confident they were that they would have the car done on Saturday, and again they responded' very'. I also pointed out that so far I had not received a call from the Dealership on Thursday, or Friday, and asked if I would get a call on Saturday, which they confirmed. Needless to say, I never got a call on Saturday either! Assuming the Dealership was closed on 1/1, I hoped that I would hear from someone today, Monday, 1/2. Again nothing, so I had to call at noon. I was told that the car had been finished (not sure when) and that they thought someone had called me. So I was finally able to pickup my car today 4 days later than I expected. At this point I would have expected that they would be going out of their way to try to make things right, and acknowledge the lousy customer experience they provided, but I'm guessing they really don't give a xxxx about the customer. What I was told was they gave me a new key fob at N/C which I guess I was supposed to be overjoyed with. No apology again! I then asked about my One-to-one (which I had mentioned when I dropped the car off) and I was told the same thing I was told 4 days earlier that there is only one person with access to that and they will send me something after the fact. Given my experience, I fully expect that I'll have to follow-up on this too! I had a 105K service performed which includes an oil & filter, and a tire rotation in addition to other services. The estimated cost was $574.80. I had a couple of on-line coupons that I showed the Service Advisor when I dropped the car off. One was for an Oil and Filter change for $24.95 (I was charged 34.90), the second was a graduated parts & labor bonus for $100 off on $500+ (I did get credit for this), and I also did not get any credit for not having the tire rotation done, which I told the Service Advisor I did not need with I dropped it off. I could keep going, but I think it's easy to see why I rated this service experience the worst I've ever had at any dealer. What I also did not mention is that I had purchased the car at this dealer, and have had all of my maintenance performed here, so it's also clear that they are not interested in recognizing or maintaining customer loyalty. My Service Advisor was Christopher Burrel, but it's not like I had a better experience with anyone else that I happened to speak with when I had to call 3 times just to find out what was going on with my car! More

Good Experience My wife and I bought two cars from Toni and he was very friendly and always helpful with the vehicles. He found what we would be happy in and got our My wife and I bought two cars from Toni and he was very friendly and always helpful with the vehicles. He found what we would be happy in and got our payments where we needed them to be. there. He and I have kept in contact over the phone several times because he doesn't forget about the customer and and to make sure that we are still happy with our cars. I will buy from Toni again this summer when we have to get another car. More

Great customer service Had a bad experience a few years back thought i would give them one more try and i am glad i did. They went out of they way to make sure i was happy t Had a bad experience a few years back thought i would give them one more try and i am glad i did. They went out of they way to make sure i was happy this time. Great customer service and overall experience. More

Great Salesman We just purchased a 2016 Nissan Murano and had a great experience with James. When I came in, I was surprised to be able to view a few cars before bei We just purchased a 2016 Nissan Murano and had a great experience with James. When I came in, I was surprised to be able to view a few cars before being swarmed by salesman, which is something that annoys anyone (and happens at a lot of dealerships). I viewed a few cars before approaching him, and he was very eager to help, and fast to get us into a test drive. Negotiations went very smoothly, and we felt like we were given a great price. The only downside was the wait for the financial rep, which took a couple of hours due to being backed up with other sales. I recommended this dealership to my father (who test drove a Nissan Maxima the same day), as well as a few friends, so hopefully you will get a few more sales. More

Sold a car to are young daughter with bad Take your own mechanic and have them fully check any vehicle that you buy used from Coggin Nissan. They sold our daughter age 16 a car with bad tires Take your own mechanic and have them fully check any vehicle that you buy used from Coggin Nissan. They sold our daughter age 16 a car with bad tires and 3 months later she has a blowout not even driven through 3000 miles. To make matters worse they still haven't managed to get her tag on the car. Before you hand them any money make sure that you have a outside mechanic not their mechanic check your vehicle top to bottom including the tires and battery and make sure you get your tag. Will never go there again. More

I WAS BATED I'm sure this won't make it to the general manager but I think he needs to hear about my HORRIBLE experience! I am an active duty Navy Sailor and I wi I'm sure this won't make it to the general manager but I think he needs to hear about my HORRIBLE experience! I am an active duty Navy Sailor and I will make sure to tell everybody I work with NEVER to shop here. I was helped by salesman Tom who was very helpful in the beginning. You had a 2015 Nissan Armada with 38519 miles listed for $26,994.00. Tom Hong Liao worked with his sales manager to get the SUV for 27,000 out the door on Friday Aug 26. Which was my budget. This is when the problems started. I advised Tom that I could not make it to the dealership until Monday Aug 29. I realize that he could not hold the car but I took my chances. So on Monday morning I called Tom, he advised me that everything was still good to go with the SUV. I then called him again that afternoon, and Tom advised me everything was still good to go with the deal we discussed. Then one more time I called about 20 minutes before I got there. When I finally arrived I was taken to a cubical. He left my wife and I for approximately 15-20 minutes. Tom pulled up with an Armada, but not the one I drove all the way down there for. We told him the miles were too high and we wanted to see the Armada we had discussed. He walked off, and another ten minutes or so went by before I overheard them saying it had been sold. Apparently it was sold 2 days prior. Tom knew I was firm on my budget. He showed me vehicles that were several thousand above that budget. Why was I bated with a false sale? Why wasn't I notified that it was sold one of the several times Tom and I spoke? I had to pull strings to leave work early to come down there, then I had to buy dinner for my family of 5 and the gas both ways. Not to mention he completely wasted my afternoon. This lack of consideration is RIDICULOUS! I came to your dealership for one reason and was lied to the entire time. I gave Tom several chances to just tell me the SUV had sold. It's pathetic that this is how employees to conduct business. More

Great service! My parents and I went to the dealer to look for a car and we got the one we wanted with all of the upgrades we wanted, Christian Anaya helped us find My parents and I went to the dealer to look for a car and we got the one we wanted with all of the upgrades we wanted, Christian Anaya helped us find the car and he was super nice and helpful, specially to my parents who don't speak very good English, Christian was able to explain everything to them in Spanish; overall great customer service. More

Follow up to 6/21/16 Review (Jo) My leather seat problem has been switched over to Laurie Beck. She is doing a wonderful job trying to work with me to resolve this issue. She doesn' My leather seat problem has been switched over to Laurie Beck. She is doing a wonderful job trying to work with me to resolve this issue. She doesn't make you wait forever, she responds to your calls and/or emails and she keeps you informed while you are waiting for your car. If you need to go to anyone in service, go to Laurie. More

Disappointing is an understatement go somewhere else This person was not the key focus of my bad experience but he made it worse with his attitude. The dealership in general has issues with used cars app This person was not the key focus of my bad experience but he made it worse with his attitude. The dealership in general has issues with used cars apparently i'm not the only one. I purchased a 2015 Jeep Patriot here and the SAME DAY I took it home and the BUMPER was falling off when I got there - because there were no screws on the right side. I also come to find out the car wasn't even cleaned - just wiped down. I called the dealership to see if they could help me - they said "take it to Jeep." You have a warranty with them. OK, hold on a second. You want me to take a car I just bought from you to another dealership, but what about the extended warranty I just purchased? Guess I just don't matter.. Anyhow, I had to wait a week and take it to Jeep. It took Jeep the entire day to put in a few screws and then charge me 80 dollars. I figured, OK i'll take the receipt to Coggin to see if they can refund me what I just spent getting screws put in. Nope. After waiting 25 minutes and dealing with multiple people to get to the "Director of Used Cars" he finally sat me down and we talked about it - and he really didn't even listen to me. He offered to "fill up my gas tank." The nerve of these people to treat me like this after the time and energy I've spent cleaning up their mess. YES it was THEIR mess... Jeep said that Coggin DID NOT INSPECT THE VEHICLE. Ok, i know that's not a lot of money 80 dollars isn't much.., and I realize this is a used car, but it's the principle of the matter. You keep treating people like this then don't expect to get sales. ESPECIALLY ME. I'm a social media reviewer. I literally have thousands of people on my contacts. I am a GUIDE for the city of Jacksonville. Sure, I'm upset - but what do you expect? I emailed the general manager and I have yet to hear back from him. I WANT MY MONEY BACK FOR THE FIX AND MY CAR CLEANED - the way it should have been in the first place. It's the ethical thing to do, it's the right thing to do. If they can do that then we'll see about resolution. More

The best around Laurie will do anything to help you out she is awesome! 10 out of 10 the best employee to deal with when it comes to your car needing fixed. Laurie will do anything to help you out she is awesome! 10 out of 10 the best employee to deal with when it comes to your car needing fixed. More