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Coggin Nissan On Atlantic
Jacksonville, FL
507 Reviews
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Showing 507 reviews
June 21, 2016
Not helpful - No follow through I brought my 2014 Cross Cabriolet in because my passenger front leather seat was discolored and bubbled by the center seam. Chris from service told m I brought my 2014 Cross Cabriolet in because my passenger front leather seat was discolored and bubbled by the center seam. Chris from service told me to bring it in so he can look at it. I asked what is the best time - he said anytime that afternoon. I went there and he looked at it and said that he had to have Jason, Service Manager, look at it and that Jason just left for lunch. I said I would wait. After 90 minutes CJ told me that it wouldn't be covered (even though I only have 25,000 miles on my car) because there is only a 12 month warranty on the seats. He also kept telling me that I must have spilled some chemicals on the seat for it to look the way it did. I kept telling him that NO I didn't spill anything on the seat and that no one hardly sits on the passenger side and this shouldn't be happening. He said he had the interior service people look at it and they said I had to have spilled something. I asked to speak to them. They told me that the seat shouldn't be wearing like this and it looks like the leather wasn't sealed correctly. Because of what they they said and me asking for them to at least fix the damaged area, CJ took me to the car detail guy and had him "fix it". The stuff that was put on over the damage never dried so I contacted Jason and drove in for him to take a look at it. He took pictures of the seat and said he would send them off to Nissan and would get in contact with me in a couple of days. We also noticed that the leather wasn't looking good by the other seams. The stuff that was put on was removed and the damage was larger and farther into the leather. I gave him my email address and asked him to send me a copy of the Nissan email. After a week of not hearing anything I called Jason. He said he received an email back from Nissan saying they wouldn't cover the seat. Once again I made sure he had my email address and asked for a copy of the emails. I also told him that the damage to the leather is worst because of the "detailing" and I would like them to repair the damaged part of my seat. He said he would set up an appointment for someone to work on the seat and send me a copy of the emails. It has been a week and I haven't been called or emailed. I can't help but feel that they are throwing out empty promises and think that if they just keep stringing me along I will go away. Here is the thing, I am not going anywhere. I want the leather on the passenger seat fixed!! More
by Jo
Employees Worked With
Jason Baughman, Cris Alba
June 16, 2016
Laurie Beck is the best! I took my 2015 Rogue in for its 2nd service today, and service advisor Laurie Beck was great as usual! She takes care of my every need and/or question I took my 2015 Rogue in for its 2nd service today, and service advisor Laurie Beck was great as usual! She takes care of my every need and/or question, and provides service with a smile! Laurie is the reason why we have purchased 3 vehicles so far at Coggin Nissan! She and her team make a difference! More
by Roguelover
Employees Worked With
Laurie Beck
June 15, 2016
Worse car buying experience EVER!!! Firstly purchased a vehicle everyone was so helpful and concerned and etc but the minute I walked out the door with the keys everything changed!!! Whe Firstly purchased a vehicle everyone was so helpful and concerned and etc but the minute I walked out the door with the keys everything changed!!! When I purchased the vehicle I purchased an extended warranty but had to come back to resign some papers cuz the original bank didn't approve me (whatever) so didn't look at this papers cuz was told just to sign here initial here and etc so go to get a service and I'm told my total is like $100 I asked about my service plan I purchased they don't see it in the system. So I say whatever I'm a mechanic I'll just service my own car from now on. They beg me no please this service is on us and the next one is free. Next service I come and get it done I have things broken in my car and after 2000 miles my maintenance light and my service engine soon light comes on. It's sooooooo much more I can say about Coggin Nissan but I don't think there is enough characters in this review but bottom line worse car experience ever and lack of concern from every employee I ever dealt with. Wish I could talked to Mr Coggin himself he would be very disappointed but anyways you know what they say you live and you learn and I learned to never buy another car from Coggin Nissan on Atlantic Blvd More
by DdotNorris
Employees Worked With
Other employees not working there anymore and I wonder why!!!, Joe Koziol, Jason Baughman
June 14, 2016
Richard Wright was super helpful. The best! Richard spent a lot of time in helping us find the perfect truck with the features we wanted. He was not aggressive, but was available and most helpf Richard spent a lot of time in helping us find the perfect truck with the features we wanted. He was not aggressive, but was available and most helpful to answer any questions we had. Super nice guy, honest, and trustworthy! More
by Kimi
Employees Worked With
Richard Wright
June 13, 2016
Good experience Regarding Toni Bleta; our experience purchasing a car with Toni was pleasant and trouble free. Toni listened to what we were looking for and delivere Regarding Toni Bleta; our experience purchasing a car with Toni was pleasant and trouble free. Toni listened to what we were looking for and delivered. Will seek him out again. Oh! And Toni speaks Spanish, imagine that. Angel G. More
by Fordguy
Employees Worked With
Toni Bleta
June 09, 2016
Complete xxxxxxxx do not go here Called this place about a vehicle to test drive only to find out that it was not there when I arrived. textbook bait and switch. Called this place about a vehicle to test drive only to find out that it was not there when I arrived. textbook bait and switch. More
by ct1993
Employees Worked With
Julian Buzi
May 31, 2016
Awesome Saleman "C.J. Smith" and a Great Price I purchased a new car yesterday from Coggins Nissan on Atlantic Ave and am extremely pleased with the entire experience. My salesman C.J. Smith was re I purchased a new car yesterday from Coggins Nissan on Atlantic Ave and am extremely pleased with the entire experience. My salesman C.J. Smith was recommended to me and I am ever so glad that he was working yesterday. He was polite, professional and extremely knowledgeable and worked hard to get me the car at a Great price. He was not pushy or high pressured and went out of his way to locate the car with all the options that I was looking for and had it delivered to his dealership. He also took the time to teach me about all about the high tech features in my new car. Everyone knows that car buying can be stressful but C.J. made it a positive and pleasant experience. I would definitely buy another vehicle from this dealership and I highly recommend C. J. Smith for a salesman who truly works very hard to please his customers. Thank you again C.J. for the excellent service provided and for making me One Happy Woman riding around in my new 2016 Nissan Rogue. You are an asset to Coggins Nissan! More
by Linda Brown
Employees Worked With
C.J. Smith
May 27, 2016
Recent visit Jerry Bennett was very helpful in my visit looking for a used vehicle. He was very knowledgeable and helped with any question I had. I would definitel Jerry Bennett was very helpful in my visit looking for a used vehicle. He was very knowledgeable and helped with any question I had. I would definitely recommend this dealership and sales professional. More
by Bb80018
Employees Worked With
Jerry Bennett
May 11, 2016
Proffessional con artists This is the worst business I have ever had to deal with. Was sold a "certified" car that had frame damage and other issues that were not disclosed by This is the worst business I have ever had to deal with. Was sold a "certified" car that had frame damage and other issues that were not disclosed by the dealership. When I tried to get this situation rectified, the managers were confrontational and refused to acknowledge there was a problem until I filed complaints and got Chase bank involved. Once they acknowledged the issues, the only solution they offered was to trade my car in for another car on their lot which would have left me more in debt than when I started. When I told them I wanted to sell the car to them and not ever deal with them again, they gave me a low ball offer and I was forced to sell the car to another party that actually paid me 1k more than the dealership offered. After filing more complaints with Chase bank I got a call from the bank saying the dealership was offering to buy the car for 2k more than they originally offered. At this point I had already sold the car to the other party and this offer was useless to me. Now, over 6 weeks later, I am struggling with the finance department to get the refunds from the service contracts I purchased. I was originally told that the refunds would be in my hands in 10 days and called back about 2 weeks later to make sure everything was going according to plan. To my dismay I found out that the papers that I signed to get me the refunds had never even been submitted! I had to waste my time and gas to go back up to Jacksonville to sign the same paper and was told that it could be 4-6 weeks before I get the refunds. My experience with Coggin Nissan on Atlantic has been one of aggressive salesmen (Brian), rude management (Will, Antoine and others), outright lies and fraud. Buyer beware! More
by Andrew Goebel
Employees Worked With
Anton Tusha, Will Stephaniak, Brian Van Etten
April 21, 2016
Horrible tactics Working with Tom was great, he was kind to our son, patient with our questions, and understanding. Then the sales manager stepped in and was the wors Working with Tom was great, he was kind to our son, patient with our questions, and understanding. Then the sales manager stepped in and was the worst kind of person I have ever met. Jose was rude, condescending, and demeaning, not only to us the customer but to his own employees. I have never felt so upset. More
by janet123
Employees Worked With
Jose Fiallos
