My elderly father (79 years old) has been having his oil changed for the Nissan car he purchased at this dealership for many years. In July of this year, he became very ill and asked the I bring his car in for an oil change. A couple of days after, he noticed a large oil spot in his driveway and garage. He took his car to his mechanic and was told that he had lost a lot of oil because when the oil was changed there was a plug that was not properly closed. I visited the dealership and informed them of this and asked for reimbursement for the amount that he paid his mechanic to look at the car and add oil. I provided a copy of the receipt and asked that the Chris Dhaupaul contact me. Never received a phone call, followed up and Mr. Dhaupaul asked that I e-mail the receipt. I asked that he reply and let me know he received the info. He never contacted me. I followed up again and he said he had handed it over to his Service Manager, Shawn Moore. I asked what that meant and he never responded. I contacted Mr. Moore a couple of days ago and requested a return call. To date, he has failed to contact me. I am thankful that my Dad's car was not damaged because of this negligence as well as thankful that he nor my mom were not hurt or inconvenienced as he usually has his oil changed at this Coggin Nissan dealership before driving to visit me (5 hours from Jacksonville). The lack of care and follow-up on this service negligence issue for a long-term customer is totally unacceptable.