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Coggin Nissan On Atlantic - Service Center

Jacksonville, FL

3.7
79 Lifetime Reviews Review Dealership

79 Reviews of Coggin Nissan On Atlantic - Service Center

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October 16, 2020

"10/1/2020. 7:40am appointment. LAURIE BECK served my..."

- stevebarnett55

10/1/2020. 7:40am appointment. LAURIE BECK served my vehicle with stellar professionalism, knowledge, and friendly service.. She communicated issues, answered questions honestly,, and explained options. I rate her service 10 out of 10,

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Recommend Dealer
Yes
Employees Worked With
LAURIE BECK
Oct 26, 2020 -

Coggin Nissan On Atlantic responded

Thank you! We hope to be of service to you again!

Oct 26, 2020 -

Coggin Nissan On Atlantic responded

Thank you! We hope to be of service to you again!

January 20, 2020

"Fast, efficient and friendly service. First oil change..."

- jcregor

Fast, efficient and friendly service. First oil change since buying my car november 2019. Great sales and great service. I would highly recommend. Will return.

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Recommend Dealer
Yes
Employees Worked With
Laurie Beck
Jan 22, 2020 -

Coggin Nissan On Atlantic responded

jcregor, thank you again for taking the time to let us know how we did!

September 17, 2019

"Repairs not handled at all"

- Lynn

i have contacted them several times, the service dept., sales man., gen. manager and no one will call me back regarding the problems with my vehicle, i have asked to cancel my warranty also and they have not responded to me on anything in 3 1/2 months. Not any response back. Please help.

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Recommend Dealer
No
Employees Worked With
Other Employees : I talked to James once and he was going to call me back or have Doug Wells call me but that never happened.
Nov 06, 2019 -

Coggin Nissan On Atlantic responded

Lynn, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you. Doug Wells, General Manager, (904) 638-4570

March 14, 2019

"Quick service!"

- Laurams717

The staff was very friendly and helpful. They provided yummy snacks and coffee while I waited, which wasn't very long because they were pretty quick! Also, they did a great job washing my car! I was very pleased with the service all around!

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Recommend Dealer
Yes
Employees Worked With
Meghan Tarmey
January 17, 2019

"Excellent service department"

- Mikem16

Bill always goes above and beyond for his customers. He's the only person I trust with my car. They even washed it for free!

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Yes
Employees Worked With
Bill Mooney
September 27, 2018

"Service Department Does Not Care About Customers-No Followup"

- Disappointed Customer

My elderly father (79 years old) has been having his oil changed for the Nissan car he purchased at this dealership for many years. In July of this year, he became very ill and asked the I bring his car in for an oil change. A couple of days after, he noticed a large oil spot in his driveway and garage. He took his car to his mechanic and was told that he had lost a lot of oil because when the oil was changed there was a plug that was not properly closed. I visited the dealership and informed them of this and asked for reimbursement for the amount that he paid his mechanic to look at the car and add oil. I provided a copy of the receipt and asked that the Chris Dhaupaul contact me. Never received a phone call, followed up and Mr. Dhaupaul asked that I e-mail the receipt. I asked that he reply and let me know he received the info. He never contacted me. I followed up again and he said he had handed it over to his Service Manager, Shawn Moore. I asked what that meant and he never responded. I contacted Mr. Moore a couple of days ago and requested a return call. To date, he has failed to contact me. I am thankful that my Dad's car was not damaged because of this negligence as well as thankful that he nor my mom were not hurt or inconvenienced as he usually has his oil changed at this Coggin Nissan dealership before driving to visit me (5 hours from Jacksonville). The lack of care and follow-up on this service negligence issue for a long-term customer is totally unacceptable.

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Recommend Dealer
No
Employees Worked With
Chris Dhaupaul
February 16, 2018

"Phenomenal service Laurie Beck"

- renfisher

My service visit on 1/9/18; a 10. Laurie Beck the Service Advisor did a phenomenal job of taking care of an issue I had with Service. She rectified the situation by stepping in and having my vehicle 2011 Nissan Rogue, look at for the second time. Causing Service to properly diagnose the issue. She also took care of another issue with the car.

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Recommend Dealer
Yes
Employees Worked With
Laurie Beck
December 27, 2017

"Excellent Service!"

- Anthony Norwood

I had to get my oil change and breaks serviced. My service Advisor was Mr Caesy Potter, he was very helpful, the entire staff was friendly. They gave me the details on what i needed and gave me a great price. I am happy and will always return.

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Recommend Dealer
Yes
Employees Worked With
Caesy Potter (Service Advisor)
December 19, 2017

"Exellent service"

- T.Brown

I have been taking my car to Nissan on Atlantic for years. My service advisor is Laurie and she is AWESOME. Laurie is the only reason I take my car to Nissan for service.

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Yes
Employees Worked With
lauire Beck
December 12, 2017

"Dishonest Dealership"

- Skippy

This is the worst dealership I have ever encountered. I felt pressured into buying a vehicle and then bribed into completing a survey I didn’t want to complete. I was promised a 100.00 for completing the survey and of course I never received the money after I completed it. I paid extra to have a navigation system installed. The system shut down while I was getting my oil changed at the dealership. It worked fine when I took it in but wouldn’t even turn on when I picked the vehicle up after the oil change was done. Of course they failed to tell me. I discovered it as I was driving off. They told me they were not going to fix it and basically it was my problem. I paid 600.00 to have the system installed to now be told it’s not their responsibility to fix. It worked when I took it in so I can’t understand how they think it’s not their responsibility to fix. Customer service is the worst. I would never, ever buy another vehicle from this dealership. I am also going to spread the word to family and friends so they won’t buy from this dishonest dealership.

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Recommend Dealer
No
Employees Worked With
Patricia Santana
Dec 13, 2017 -

Coggin Nissan On Atlantic responded

Hello and thank you for taking the time to leave us your review. I regret to learn of your experience and never want our customers to feel pressured into buying a vehicle for we understand that purchasing a new car is a big commitment. I would like to speak with you about your experience and answer any questions or address any additional concerns to resolve these issues. We value our customers and your satisfaction means the most to us. Please contact me at your earliest convenience so I may work to make things right and restore your trust back into our dealership. Doug Wells, General Manager, 904-302-8231

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