Coggin Toyota at the Avenues

Coggin Toyota at the Avenues responded

Thank you for your feedback. I understand there has been ongoing discussion regarding your vehicle, and I have personally spoken with you about your concerns. While we always strive to stand behind our work, we’re unable to assume responsibility for every repair need that may arise on a 24-year-old vehicle, especially when new and unrelated issues trigger a check engine light. That said, I’m happy to continue the conversation and review any specific concerns with you directly. John Clark, General Manager Coggin Toyota at the Avenues 904-470-3701

cagreene responded

As I have continued to express (and continues to fall on deaf ears)is that the current code/s and check engine light came on within 3 days of you working on my vehicle. After all if you check with your service manager he will confirm that the CEL came on as you were washing my car before delivering it back to me. Your tech apparently over torqued a spark plug and broke it while working on my car. If the current code/CEL had in fact been an issue at the time you had my vehicle then the code would have (and should have) been addressed when my vehicle was in your care. Your newest proposal of replacing all fuel injectors at thousands of dollars was never an issue until your service department worked on my vehicle. But this point I suppose it’s a moot point since you refuse any responsibility in the matter. My only recourse at this point is to provide reviews on all applicable review websites and spread my negative experience by word of mouth. It’s also disappointing, but not surprising at this point, that someone at your dealership lied to DealerRater and claimed I worked for a competitor / car industry and that my review was a conflict of interest. This is simply a flat out lie because I do not work at one. This only served as another example of your questionable business practices. I’m not sure if you realize the power that an unsatisfied customer has. I’ll leave you with this tidbit of knowledge on the matter. If you provide a good service you may get a good review here or there, but if you provide bad service (as in my situation) the customer will tell hundreds or more. Case in point the tens of THOUSANDS of dollars you stand to lose from negative word of mouth far outweighs the costs of fixing a problem that any reasonable person can infer was caused by whatever work you claim to have performed. Additional BBB complaint to follow.

Coggin Toyota at the Avenues responded

I’m very sorry to read about your experience. We take concerns about honesty, communication, and respect very seriously, and it’s troubling to hear you felt misled or taken advantage of. That is never our intention, and it does not reflect the standards we expect from our team. I would appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. John Clark, General Manager Coggin Toyota at the Avenues 904-470-3701

Coggin Toyota at the Avenues responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Coggin Toyota at the Avenues responded

Hi, thanks so much for rating us so high! Be safe on the road!

Coggin Toyota at the Avenues responded

Hi, we are delighted to see this rating! Have a great day!

Coggin Toyota at the Avenues responded

Scott H., thank you for taking the time to leave us this positive review! Have a wonderful day!

Coggin Toyota at the Avenues responded

Hello wwmc, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!