
Coggin Toyota at the Avenues
Jacksonville, FL
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I had a scheduled appointment for a oil change and tire rotation. I had a rattle noise coming from the console lid,so they took it for a test drive, but couldn't detect a noise.I was not too happy about th rotation. I had a rattle noise coming from the console lid,so they took it for a test drive, but couldn't detect a noise.I was not too happy about that out come,also there is a issue with the platinum package that I am confused about.last but not least, I was in the dealership for almost 2 hours with an appointment!!,and that is without a car wash!! More
James in the service department was fantastic! Very kind and professional, and patient with me when I asked ‘silly’ questions. Outstanding employee! and professional, and patient with me when I asked ‘silly’ questions. Outstanding employee! More
Went in for an oil change.Left without an oil Went in for an oil change. Left without an oil change. Horrible experience. Waste of time. Service Technician unknowledgeable. Future Referen Went in for an oil change. Left without an oil change. Horrible experience. Waste of time. Service Technician unknowledgeable. Future Reference- Don't argue with the customer or push them away when a customer has a scheduled oil change apt, and there at 5500 miles from there last oil change, they want an oil change at 5500 miles. That's why we brought it in. Not 10K miles as you are suggesting. Now I will unfortunately schedule another oil change and waste another morning getting it done some where else. More
Always the best treatment at this dealership. Service and purchase all my vehicles at this location, and I wouldn't if I could get a better deal elsewhere. purchase all my vehicles at this location, and I wouldn't if I could get a better deal elsewhere. More
Esmond was great getting the vehicle that we wanted however the dealership hid costs that were supposed to be removed. The phone call from the finance department was unprofessional and he was rude and however the dealership hid costs that were supposed to be removed. The phone call from the finance department was unprofessional and he was rude and tried to intimidate me. Took 4 1/2 hours and the car was "ready" and I just had to write a check. A terrible experience for my grandson who was getting his first new car. More