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Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
4.6
3,200 Reviews
Call Dealership (904) 470-3797
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11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,200 reviews

May 01, 2024

Coggins Toyotas at the Avenues in Jacksonville is the Best, I am always satisfied with their service advisors recommendations. Good Job! More

by Caraballot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Martin
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April 29, 2024

Dealership was able to give best OTD price with minimum intervention which is important for those crunched for time. More

by Scott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leah and Eric
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April 29, 2024

Intake clerk diagnosed my truck without a test drive. Needless to say his diagnosis was wrong and my vehicle is still not fixed More

by andreratliff2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Boykin
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May 07, 2024 -

Coggin Toyota at the Avenues responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered with your vehicle. Your feedback is valuable to us as we strive to improve our services. I would like to personally look into the matter and discuss the specifics of your visit to ensure we address any concerns and work towards resolving the issue with your vehicle. My name is Jonathan Masanto, Service Manager, please feel free to reach out to me directly at (904) 470-3730. Thank you for bringing this to our attention.

April 25, 2024

I made an appointment for 9:20 but my car was not even inspected until 11:10. To me that is not an acceptable wait time especially if you’ve made an appointment in advance. More

by Ceilbrooks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 12, 2024 -

Coggin Toyota at the Avenues responded

I'm Jonathan Masanto, Service Manager at Coggin Toyota. I sincerely apologize for the delay in inspecting your vehicle after your 9:20 AM appointment. We understand that waiting for service, especially with an appointment, is frustrating. While we strive to meet appointment times precisely, unexpected situations can arise. Sometimes, a seemingly routine service can uncover additional issues during the diagnostic process, requiring more time from our technicians. This can unfortunately delay the start of work on other vehicles. We are constantly evaluating our processes to improve scheduling accuracy and communication. Your feedback is valuable in helping us achieve that goal. Please call me directly at 904-470-3730 to discuss your experience in more detail. We'd appreciate the opportunity to regain your confidence in Coggin Toyota.

April 23, 2024

Had a wonderful experience, Luke Imerini was very helpful in finding a car that met all of our needs! Will definitely be recommending to friends and family! More

by angelasitzler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Imerini
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April 22, 2024

Rep. Very friendly from the moment I called and in person. And answer all my questions and always informed me about the vehicle. More

by Zlodivero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah , Philip Martin
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April 22, 2024

Good dealership- good customer service Timeliness and provides clear information Relable professionals for the car service More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
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April 22, 2024

The service manager was great. If it wasn’t for Ron I would never come back here again. There is no direction and very disorganized. I was standing there for quite some time befo More

by nkbonfig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
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May 02, 2024 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to share your experience. I'm Jonathan Masanto, the Service Manager, and I sincerely apologize that the overall experience at our dealership wasn't up to our standards. I'm glad to hear your interaction with Ron was positive. We're committed to providing excellent individual service, but it's clear we have room for improvement in our reception process. Your feedback will be extremely valuable as we review and retrain our staff to ensure a smoother, more welcoming experience for every customer. Would you be willing to speak with me directly so I can get more specifics about your experience? Please call me at 904-470-3730

April 21, 2024

In a word, professional. Derek and Danny are awesome. Very patient and very understanding to the fact that this is a major purchase and stressful in this day and economy. De More

by Ghostt021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Jones and Danny in finance
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April 21, 2024

Thank you very much you took very good care of my 2017 2017 Chevy truck More

by gmichellesheffield26@gmail.com
Recommend Dealer
Yes
Employees Worked With
Service department
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