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Coggin Toyota at the Avenues
Jacksonville, FL
3,210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 12, 2020
He was timely in providing service and very excellent in customer service. He also encourage me to come back for other services needed on the vehicle. customer service. He also encourage me to come back for other services needed on the vehicle. More
by Glo.j47
Employees Worked With
Mr. Charlie Rhodanack 5 star customer service
January 11, 2020
Todays service on my 2015 Toyota 4Runner Today I brought my 2015 4Runner in for service as the rear brakes were starting to make noise....I met with David of Coggins Toyota service and he adv Today I brought my 2015 4Runner in for service as the rear brakes were starting to make noise....I met with David of Coggins Toyota service and he advised it need brakes in rear and recommended rear differential service as well. They Did not have the rotors for the 4Runner in stock But they explained they would have them in in the truck will be done first thing in the morning. They even provided a rental car at no charge so I could make my evening appointment for work! In addition, David put in the effort to make sure I got the very best price as was able to find some promotions for brake service that he was able to apply as well. Lastly, the service And actual work that was done was perfect as well. Great job! More
by Raymondwilliam67
Employees Worked With
David from the service dept and the Mechanic that worked on my truck did a great job!
January 11, 2020
First time at this dealer for a recall on my vehicle and alignment. David was great, polite and great Customer Service. The rental process was the only thing I disliked. The young lady Stephanie was very un alignment. David was great, polite and great Customer Service. The rental process was the only thing I disliked. The young lady Stephanie was very unfriendly, didn't seem like she enjoyed her job and seemed like she was bothered. Wish I would had gotten the lady next to her who seemed friendlier and had a good laugh with me. Also my rental was NOT cleaned inside. It didnt even seemed wiped. It was pushed to another customer right after I dropped it off. So cause of this I give it 3 stars. How you treat people and your vibe definitely can lighten someones day. Even tho David was great, someone else left a bitter taste in my mouth. More
by DliaCC
Employees Worked With
David Aiken
January 10, 2020
I’ve loved Coggin Toyota after meeting Amanda... and after she’s moved on to a bigger and better position in another state... I remembered Brittany was near Amanda.. I remembered how she treated her cu after she’s moved on to a bigger and better position in another state... I remembered Brittany was near Amanda.. I remembered how she treated her customers.. so now Brittney is always my go to... she’s very patient and inviting... she takes care of me every time... More
by DenitaR
Employees Worked With
Brittany in service
January 10, 2020
2 hours for tire rotation, horrible. Should be 30 minutes max. I believe all Toyota service departments are the same. Toyoto has a process flaw minutes max. I believe all Toyota service departments are the same. Toyoto has a process flaw More
by MG
Employees Worked With
My service rep was fine. Toyoto process is terrible
January 10, 2020
The level of service and professionalism I received at Coggin Toyota is hands down the best dealership I’ve ever done business with. This is my third vehicle that I have purchased from them and wouldn’t c Coggin Toyota is hands down the best dealership I’ve ever done business with. This is my third vehicle that I have purchased from them and wouldn’t consider dealing with any other dealership but Coggin. Duane Chancey as well as Jim Miller gets five stars!!!! More
by Eddie.hopkins
Employees Worked With
Duane Chancey, Jim Miller, Jim Miller
January 09, 2020
Very busy. Made an appointment and was misled into thinking I’d be in and out in an hour. I believe the tech tried to address the issue but not sure who stopped it. Not satisfied with the results of a thinking I’d be in and out in an hour. I believe the tech tried to address the issue but not sure who stopped it. Not satisfied with the results of addressing a confirmed issue. TSB for vibration in driveline. Simply written off as a characteristic or the truck. Unsatisfactory. More
by rgundayao
Employees Worked With
No mention
January 06, 2020
Ashley Reynolds was very personable and my vehicle was completed in the time frame she quoted me and I liked the newly arranged waiting area. completed in the time frame she quoted me and I liked the newly arranged waiting area. More
by Leonard2726
Employees Worked With
Ashley Reynolds
