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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,259 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,259 reviews

September 08, 2025

Had a great experience. Jim Miller was an excellent sales associate! Got in and out with my new vehicle quickly! Totally satisfied! More

by keithkerns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Miller
September 02, 2025

Tried to change terms once we went to financing. Promised they wouldnt. If you use this dealer read the paperwork. Salesperson was ok. More

by Bugsymalonepc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Williams , Jim Miller
September 01, 2025

Great customer service. Friend staff. Ron in the service department is very patient and understanding to needs. More

by Mesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
August 29, 2025

This is my third vehicle from Coggin. I have not had any issues with the vehicles I've bought from the Coggin name. I believe they stand behind the sales they make. More

by Bamy65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean in sales, Jim Miller, Jim Miller
August 29, 2025

Dakota reached out to me based on an inquiry I submitted on the site. He followed up with me, was able to get the car I wanted the same day, followed up with me, and was transparent throughout the process. More

by Dalaiah.simeon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Newell, Aaryn
August 29, 2025

I was lied to about my car being worked on, the worker Elisa stated that she’d make sure my car would be worked on and she’d give me a call .. well the next day came I couldn’t get in touch with her there More

by alexusmarshall20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisa
Sep 08, 2025 -

Coggin Toyota at the Avenues responded

Hi Alexus, We are very sorry for the lack of communication and delay you experienced. It is unacceptable that you were not kept informed, especially when it impacted your work. This is not the level of service we strive to deliver. I would appreciate the opportunity to speak with you directly and work toward making this right. Matthew Petty, Service Manager Coggin Toyota 904-470-3727

August 27, 2025

I found it was Easy to do business with this dealer and that was the difference More

by inflow-wigged.33
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Miller
August 26, 2025

My alignment was done at 15K and now my tires are balding at 22K and dealership wants us to pay for new tires and another alignment. This should not be happening on a newer 2024 Highlander XSE and being told More

by AnaP85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Schaefer
Sep 08, 2025 -

Coggin Toyota at the Avenues responded

Hi Ana, We understand your frustration regarding the alignment and tire concerns on your Highlander. We know how disappointing this must be, especially on a newer vehicle, and we’re committed to working with you toward a resolution. Please reach out to me directly so we can review your situation further. Matthew Petty, Service Manager Coggin Toyota 904-470-3727

August 25, 2025

Felipe is a very personable and friendly salesman. He made the car buying experience easy and I will definitely be a repeat customer of his when purchasing another vehicle. The financial team who runs More

by dickersoncarlisa1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Santiago, Luke (Finance Manager)- Excellent!!
August 24, 2025

Esmond and Duane are the best! ! They were welcoming, straightforward, and very receptive. They care about your needs and be sure to follow up with you along the way. Great experien More

by angiexarti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duane Clinton, Esmond Donawa