Coggin Toyota at the Avenues

Car given back in worse shape than when brought in Trunk lock broken, had hoped dealership could fix it. Prior to bringing it in, a young man nearby had helped me secure the trunk on the inside by craw Trunk lock broken, had hoped dealership could fix it. Prior to bringing it in, a young man nearby had helped me secure the trunk on the inside by crawling into it from the rear passenger seat area and tying plastic bags that I had roped together into tight knots, looping the roped-up bags around the broken lock. There was no secure way to keep the door down on the outside that I could think of at the time, prior to bringing it to Coggin. I left the back seat collapsed to allow re-entry into the trunk if necessary to add more secure knots or even to (hopefully) fix it. It was explained to me at Coggin Toyota that they are not equipped to fix my broken trunk lock. I would have to take the car to a body shop to fix the lock. They'd had to cut apart the plastic bags to examine the problem, which I certainly understand. What I do not understand is that they didn't re-secure the trunk from the inside once they determined the job needed to be done by a collision repair shop. I found they had pushed the back seat up into proper position instead of leaving it collapsed, thus preventing re-entry into the trunk from the passenger back-seat area in order to secure the trunk door from the inside. Instead, the car was returned to me with the trunk door taped down with masking tape, in addition to being unsecured on the inside. At first, I thought they were joking. Masking tape? It was raining, and I was absolutely terrified that the flimsy masking tape would loosen from all the moisture and then come off on my way home. ' I wanted the service folks to go into the trunk and secure it from the inside, which is the way I'd brought it in -- secured on the inside. I even explained how it could be done: they'd have to cut the masking tape, open the trunk door, push the back-seat collapse buttons, then enter the trunk from the back passenger seating area and tie knots with any material that could be roped together. But they refused to do it and walked away, citing liability. Liability for what, I don't know. I just wanted my car back the same way I'd brought it in. I had to drive home with my heart in my mouth, crying and so afraid the trunk would fly open in the rain, blocking the rear view, not to mention getting a traffic ticket. So I drove home as slowly as I dared, constantly harassed by impatient and aggressive drivers around me. It was nerve-wracking. When I got home (safely, thank God), I cut up all the Coggin masking tape, opened the trunk, then collapsed the back seats using the push-buttons located just under the trunk door. Then I went around and entered the car through the rear passenger door on the right and crawled into the trunk myself to secure the door from the inside, using two zip ties. There's no reason they couldn't have done that for me, instead of letting me risk a dangerous drive home with the trunk door secured only by that flimsy masking tape. When I had driven to the dealership to see if they could fix it, I hadn't taken any rope or wire or plastic bags with me to gerry-rig a second secure closure for the trunk door. I had mistakenly assumed that the dealership would be able to fix the lock, or if not, they would at least have all sorts of things to utilize to secure the trunk again, and not send me home with just that light and insubstantial paper tape -- in the pouring rain. Wondering how many other ladies pushing 70 they've thrown under the bus like that. However, I do appreciate not having been charged. More

Exceeded Expectations Chris Garcia was extremely polite, friendly, and professional. I have delt with many Service Advisors and Chris is at the top of the list. He is an ou Chris Garcia was extremely polite, friendly, and professional. I have delt with many Service Advisors and Chris is at the top of the list. He is an outstanding representative for your company. More

Great Service! Came in to Coggin to make an appt for service. I was given the option of having the vehicle services right then. Within a half hour service was comple Came in to Coggin to make an appt for service. I was given the option of having the vehicle services right then. Within a half hour service was complete and out the door. Great job 👍🏻 More

Service My visit was for routine, 45k service and it was finished early with a smile and courteous from everyone I dealt with. The service associate (Chris G My visit was for routine, 45k service and it was finished early with a smile and courteous from everyone I dealt with. The service associate (Chris Garcia) was terrific More

Excellent servic Quick and prompt service,friendly reply to questions .I have requested Mr Ronald Poblacion to help me to get warranty service for my original tyres ca Quick and prompt service,friendly reply to questions .I have requested Mr Ronald Poblacion to help me to get warranty service for my original tyres came with my Toyota Camry SE model car from dealership as during servicing of car today I was advised to change the Tyres . The car has run only 17000 miles and I used to maintain regular check up of pressure and maintained it to specified pressure level. Hope to get excellent service from your dealership . Overall your service is exellent. More

Coggin Toyota Experience We have purchased three vehicles from Coggin Toyota at the Avenues for a reason - exceptional customer service. Chris Bordes was professional, detail We have purchased three vehicles from Coggin Toyota at the Avenues for a reason - exceptional customer service. Chris Bordes was professional, detailed and non pressuring. Greg the manager was very accommodating. We took one week to look at other manufacturers and test drove the Toyota Highlander twice. Chris found the one we really wanted for a fair price. More

Excellent Service My service consultant Christopher did outstanding job. I received the email on my work order with total cost including tax for approval. Chris als My service consultant Christopher did outstanding job. I received the email on my work order with total cost including tax for approval. Chris also email and notified me by phone of recommended repairs that are required. More

Excellent service! My experiences with this dealership has always been excellent. I am kept up on what services my truck requires. Very easy to schedule appointments. Ha My experiences with this dealership has always been excellent. I am kept up on what services my truck requires. Very easy to schedule appointments. Had Ron Poblacion as my service adviser on several visits. He is easy to work with and is so professional in his demeanor. More

My experience I was a little disappointed with the visit. I paid $170 for 40 minutes of labor on my car. That's ridiculously expensive. Only after I disputed the pr I was a little disappointed with the visit. I paid $170 for 40 minutes of labor on my car. That's ridiculously expensive. Only after I disputed the price, I received a small discount. Also, I wanted to receive the broken part that was being replaced, but they would not give it to me, which I don't understand. Thank you More

Esmond was great! Esmond made the whole new car buying experience so great. I would certainly recommend anyone to go see him. He worked with our financial needs and got Esmond made the whole new car buying experience so great. I would certainly recommend anyone to go see him. He worked with our financial needs and got us into a car that we love!! More