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Coggin Toyota at the Avenues
Jacksonville, FL
3,282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 16, 2024
I went in for service On Saturday, due to unexpected travel on Monday and after calling several places, Coggin was the only one that I could make an appointment that. I arrived and met Jacob my service travel on Monday and after calling several places, Coggin was the only one that I could make an appointment that. I arrived and met Jacob my service advisor who was amazing. Great communicator and sympathetic to my travel needs. I figured I would be there for about three hours, waiting not to be less than two hours for the deluxe service. fantastic experience. More
by Doug
Employees Worked With
Jacob at service department
March 11, 2024
I have been coming to this dealership since I was about 16 years old with my very first car and I have never been hustled like I did this past weekend. I was going in for my routine check and fixing for my 16 years old with my very first car and I have never been hustled like I did this past weekend. I was going in for my routine check and fixing for my car. After paying for the fix and getting ready to get into my car and leave I was approached by a man who works for Toyota/clear cut glass company (don’t quote me on the name of this company but it was for car windows). I had a small dent in my glass that I had repaired by my insurance years prior and had no issue with the small cover repair. This man came to sell glass in order to repair my window. It was never even suggested by the Toyota worker I was working with that day AND this man did not approach asking if I wanted the service, it was hustled into me. He then kept the conversation going as friendly as possible while pressuring me to sign into my insurance app and calling over a fellow coworker to take my cell phone and put in a claim with my insurance. I was utterly fuming. I don’t like to be rude to people and I knew I could cancel this claim, however don’t hassle people when they are trying to get into their car and leave. The amount of pressure from 2 individuals was ridiculous. I have never been treated that way in all the years I have come there. If there is a service that is collaborating with Toyota then the individual that we see at the desk should suggest it when paying the bill, if we deny then no one needs to approach us and not when I’m in the middle of trying to sit down and leave at the end of my visit. More
by ABATANGELO_G
Employees Worked With
Juan Bravo
March 09, 2024
Very helpful and professional! !! The service advisor was friendly and explained everything. Will keep looking for deals that save me money 😀 !! The service advisor was friendly and explained everything. Will keep looking for deals that save me money 😀 More
by jamesdgarvin
Employees Worked With
Service Dept.
March 05, 2024
Sean made our visit pleasant. Probably the best thing about the dealership is they did not tack on ADM (additional dealer markup) for my 2024 Prius Prime, a very difficult model Probably the best thing about the dealership is they did not tack on ADM (additional dealer markup) for my 2024 Prius Prime, a very difficult model to find! Two weeks after putting down my deposit, Sean called saying the vehicle was in and everything was ready when we went to pick up the vehicle. Sean spent time with us making sure we understood all the wireless connectivity features. The new Prius is a completely changed vehicle from our 2022 Prius, with much more power and a sleek, modern design! More
by mrento1994
Employees Worked With
Sean Wilhelm
