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Coggin Toyota at the Avenues
Jacksonville, FL
3,195 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 23, 2023
Ordered and purchased a 2013 Toyota Sienna. Primary contact was with Jim Miller. The experience was smooth and pleasant throughout. I believe that is the first time that I can say that for a Primary contact was with Jim Miller. The experience was smooth and pleasant throughout. I believe that is the first time that I can say that for a car purchase. Most importantly, I found Jim and Coggin Toyota to be honest and honorable. For that they have earned my future business. My purchase involved a trade in and I believe that they were fair in their valuation of the trade in. They made that process quick and easy too. No haggling, no hassles. I was impressed. Peter G. More
by Peter G.
Employees Worked With
Jim Miller, Jim Miller
August 23, 2023
Wrong part was ordered for my car. Took off work for nothing. Had to order the new part (hopefully its the right one) and had to reschedule to another day. James however was very nice. Took off work for nothing. Had to order the new part (hopefully its the right one) and had to reschedule to another day. James however was very nice. On another visit prior to this one (for an oil change) they put the wrong mileage down when to come back for the next oil change and after taking off work again for when I was told, it was not time for the oil change. Waste of time, gas and PTO AGAIN! Now I'm wondering when my car really is due! Have not been happy with the Toyota at the Avenues. My suggestion others and what I might do is take it to Jacksonville Chrysler Dodge and ask for Wyatt Rouse. He's the best parts guy around. More
by toyotablues
Employees Worked With
James D'Ambrosio
August 14, 2023
I am a young, 22-year-old and have NEVER been to the dealership besides car buying my first car years prior. This was the ONE and ONLY dealership I visited for to look for my second car and I would reco dealership besides car buying my first car years prior. This was the ONE and ONLY dealership I visited for to look for my second car and I would recommend Toyota of the Avenues to friends or family. I made an early appointment with Jim Miller at the dealership (8/5/23) with three goals in mind: to test drive one of their used cars, check out the technology of the car, and was prepared to buy if I liked the car and loved the price, and Coggin Toyota at the Avenues made this happen!! Coggin Toyota gave me $500 MORE for my trade in, and also gave me their best offer for their used car being at a FAIR PRICE!! If you have had issues with dealerships in the past, you should come to this one. I worked with Jim Miller from sales, who was very responsive, and also Dmitry Greyber, the sales manager. On the back end of the transaction, I worked with Mario, the financial manager, and he was fantastic. I enjoyed how Mario explained each of the maintenance and insurance packages, while providing brochures, and even printed out the specific terms and conditions for me to read over. I really appreciated how hard all three employees at Coggin Toyota worked to get me out of the dealership with a newer, safer vehicle (8/12/23). This used car market is interesting, and if I will definitely go back if I need anything in the future. This is an experience I will NEVER forget as a first-time car buyer. -Kennedy More
by carbuyer81223
Employees Worked With
Dmitry Greyber (Sales Manager), Mario-(Financial Manager), Jim Miller
August 09, 2023
Long wait. Jacob Service rep not at desk had to chase down. Jacob was rude in comments to Colleen. Not at his desk when we returned so had to go find someone el Jacob Service rep not at desk had to chase down. Jacob was rude in comments to Colleen. Not at his desk when we returned so had to go find someone else to check us out. This is third time we brought car in for windows making a scraping noise when they roll down, one of them is still doing that!! Either changing service rep or going to Arlington Toyota next time. More
by tebowfan9215
Employees Worked With
Jacob in Service
August 07, 2023
Terrible service. I do NOT recommend. I made an appointment and arrived about 10 minutes before hand. It was very chaotic. Cars everywhere. No one came out so I went i I do NOT recommend. I made an appointment and arrived about 10 minutes before hand. It was very chaotic. Cars everywhere. No one came out so I went inside. They told me there would be a 3 hour wait before they get to my vehicle. I asked why would you make so many appointments at the same time and they told me, oh well, that's the way it is. I also spoke to a manager and he told me the same thing. I will never buy another car from this dealership due to the terrible service dept. If you can't get service from a dealership, why buy the car there. After basically being told, too bad, there is nothing they can do so I will just have to wait, I then left the dealership. I called Arlington Toyota on my way home and they gave me an appointment the next day. I went there and the service was great. They had my vehicle inside in about 5 minutes and my service took less than an hour. I give Arlington Toyota 5 Stars and will buy my next Toyota from them. Coggin Toyota, I will NEVER go back. More
by tcolavito
Employees Worked With
DJ, Service Dept.
