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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,217 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,217 reviews

March 01, 2023

Excellent Customer Service- Chris Garcia is always thorough. I feel confident in having my car serviced at this dealership More

by Allirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garcia
March 01, 2023

The first and second visit were not good, taken advantage of, I finally bought a car the salesman was nice and professional this time, don’t take advantage of women More

by Retired teacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Scott , Emmanuel Ayemhenre
Mar 08, 2023 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to leave a review. I apologize for the negative experience you had with us. I am concerned about your experience and would greatly appreciate speaking with you regarding it. Please contact me at your earliest convenience. John Clark, General Manager (904) 337-6618

March 01, 2023

Overall, it seems to be okay. The individual salesperson and finance manager you get is important to your experience. Daniel Reinelt (salesperson) is good and will work with yo More

by Major Ellison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Conger, Jim Miller, Daniel Reinelt
Mar 08, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. I am happy to hear that you had a good experience with us. We were glad to have the opportunity to earn your business. If you have any questions or concerns, please feel free to reach out to me. Thank you again. John Clark, General Manager (904) 337-6618

March 01, 2023

Excellent. They took my car without an appointment and fixed my car in record time. Much thanks to Darius for taking care of me More

by salvadortorres1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
February 24, 2023

I called to let Darius know I was running late for my appointment. When I arrived, he was able to work me in and completed my service timely. Always very positive and competent. More

by Lauwanaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
February 24, 2023

I had my first 5k oil change today and had an 8am appointment. Traffic was brutal and needless to say I was late. Even though I was frustrated and had an attitude because I was late, Darius greeted More

by gailzita23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Ayemhenre
February 24, 2023

The service was done in a timely manner. Rueben Simo was an excellent service representative. More

by tthornton05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Simo
February 23, 2023

Great group of people. Always good service always great turn around. The guys are very nice always with a great attitude.. More

by virginialoretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Tabacek
February 23, 2023

Very pleased with my service advisor, Christopher Boykin, and the excellent service done on my car. More

by Jenny
Recommend Dealer
Yes
Employees Worked With
Christopher Boykin
February 21, 2023

Thus was my third time going the first 2 visits were great this last time I would not recommend John Schaefer he is very pushy he is arrogant! And because of him I will start driving back to NC to have More

by drunyan01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Schaefer
Feb 25, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. This is not the way we do business, and we are sorry to hear that this was your experience. I assure you that your experience does not reflect the culture and standards by which we operate. If there is anything I can do to restore your faith in our dealership, please let me know how I may earn your trust. Thank you for bringing this to my attention. Additionally, I will share your review with the team and work to improve the customer experience moving forward. Please contact me at your earliest convenience if you would like to discuss your experience. John Clark, General Manager (904) 337-6618

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