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Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
4.6
3,275 Reviews
Call Dealership (904) 470-3797
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11340 Philips Hwy

Jacksonville, FL

32256

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Showing 1,898 service reviews

November 16, 2025

The associate Darius was so awesome honest and trustworthy. He made everything easy. Very happy with the results. More

by Lindachristine11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius. Cannot remember his last name., Jim Miller
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November 13, 2025

Our service advisor, John, attempted to get out of helping us with our battery issues by feigning ignorance about information related to the battery. Oil change was fast and no issues but will not be More

by gsimon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John - Service
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Nov 15, 2025 -

Coggin Toyota at the Avenues responded

We’re very sorry to hear about your recent experience. It’s disappointing to learn that your concerns weren’t handled with the clarity and support you deserved. This is not the level of service we strive to provide, and we’d appreciate the opportunity to speak with you and address this directly. Matthew Petty, Service Manager Coggin Toyota 904-470-3727

November 09, 2025

They were hard to get any information about the status of my vehicle's repairs. They didn't have a tire that was for my vehicle and had to order it. To get the same tire we would have to wait until Tuesday. More

by mikefrost.mvf1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richaed
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Nov 13, 2025 -

Coggin Toyota at the Avenues responded

We’re sorry for the delays and lack of updates during your recent visit. Clear and timely communication is important, and we apologize for falling short. We’d appreciate the chance to speak with you further and improve on this experience. James Stephens, Service Director Coggin Toyota 904-703-3730

October 29, 2025

There always super fast and well mannered love it! Online process to book easy as well. More

by Salzedo.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James D'Ambrosio
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October 25, 2025

Arrived at 12:15 for a 12:20 appointment. Was there for an oil change, filter and tire rotation. They did their total check on brakes, tread depth, fluids, etc. it was finished by 12:45. You More

by w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmedin Gojkic
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October 22, 2025

Chris Boykin was very friendly and reliable when it came to the service needed for my car this is the second or third time I’ve worked with him and 10/10 service. More

by Oiohaeto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boykin
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September 24, 2025

I was very pleased with my service. My advisor, Darius, was super nice and knowledgeable. In and out as promised. More

by maryloupace3043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius. Service advisor
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September 14, 2025

Very weak organized visit and the staff was very courteous. I was very pleased with the service More

by Rick.agave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris garcia
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September 01, 2025

Great customer service. Friend staff. Ron in the service department is very patient and understanding to needs. More

by Mesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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August 29, 2025

I was lied to about my car being worked on, the worker Elisa stated that she’d make sure my car would be worked on and she’d give me a call .. well the next day came I couldn’t get in touch with her there More

by alexusmarshall20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisa
Report | Print
Sep 08, 2025 -

Coggin Toyota at the Avenues responded

Hi Alexus, We are very sorry for the lack of communication and delay you experienced. It is unacceptable that you were not kept informed, especially when it impacted your work. This is not the level of service we strive to deliver. I would appreciate the opportunity to speak with you directly and work toward making this right. Matthew Petty, Service Manager Coggin Toyota 904-470-3727

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