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Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
4.6
3,301 Reviews
Call Dealership (904) 470-3797
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11340 Philips Hwy

Jacksonville, FL

32256

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Showing 1,905 service reviews

March 20, 2026

The last time I was there for service, I wasn’t informed by the service advisor that they have their own lock lug keys that they use when you want your tires rotated. I was changed for a rotation, but lat More

by Shane1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 27, 2026 -

Coggin Toyota at the Avenues responded

We're sorry to hear about your recent experience and appreciate you bringing this to our attention. Clear communication and respectful service are very important to us, and it's concerning to hear that this wasn't your experience. We'd like the opportunity to address your concerns regarding the tire rotation and your interaction with our team. Please reach out to me directly so we can discuss this further and work toward a resolution. John Clark, General Manager Coggin Toyota at the Avenues 904-470-3701

February 17, 2026

Already wrote a bad review about this dealership but apparently they lied and said I had a relationship with another dealership that posed a conflict of interest. I DO NOT work in the car industry, rath More

by cagreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Petty
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Feb 19, 2026 -

Coggin Toyota at the Avenues responded

Thank you for your feedback. I understand there has been ongoing discussion regarding your vehicle, and I have personally spoken with you about your concerns. While we always strive to stand behind our work, we’re unable to assume responsibility for every repair need that may arise on a 24-year-old vehicle, especially when new and unrelated issues trigger a check engine light. That said, I’m happy to continue the conversation and review any specific concerns with you directly. John Clark, General Manager Coggin Toyota at the Avenues 904-470-3701

Feb 19, 2026 -

cagreene responded

As I have continued to express (and continues to fall on deaf ears)is that the current code/s and check engine light came on within 3 days of you working on my vehicle. After all if you check with your service manager he will confirm that the CEL came on as you were washing my car before delivering it back to me. Your tech apparently over torqued a spark plug and broke it while working on my car. If the current code/CEL had in fact been an issue at the time you had my vehicle then the code would have (and should have) been addressed when my vehicle was in your care. Your newest proposal of replacing all fuel injectors at thousands of dollars was never an issue until your service department worked on my vehicle. But this point I suppose it’s a moot point since you refuse any responsibility in the matter. My only recourse at this point is to provide reviews on all applicable review websites and spread my negative experience by word of mouth. It’s also disappointing, but not surprising at this point, that someone at your dealership lied to DealerRater and claimed I worked for a competitor / car industry and that my review was a conflict of interest. This is simply a flat out lie because I do not work at one. This only served as another example of your questionable business practices. I’m not sure if you realize the power that an unsatisfied customer has. I’ll leave you with this tidbit of knowledge on the matter. If you provide a good service you may get a good review here or there, but if you provide bad service (as in my situation) the customer will tell hundreds or more. Case in point the tens of THOUSANDS of dollars you stand to lose from negative word of mouth far outweighs the costs of fixing a problem that any reasonable person can infer was caused by whatever work you claim to have performed. Additional BBB complaint to follow.

January 29, 2026

Very good service writer, courteous and knowledgeable. I had very timely service and was happy with the work. More

by Scott H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boykin
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Feb 02, 2026 -

Coggin Toyota at the Avenues responded

Scott H., thank you for taking the time to leave us this positive review! Have a wonderful day!

January 27, 2026

Chris Garcia is always helpful in getting me in and out as quickly as possible. Service is always helpful. More

by wwmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Garcia
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Jan 30, 2026 -

Coggin Toyota at the Avenues responded

Hello wwmc, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

January 06, 2026

I tried Coggin Toyota for scheduled service on my Tundra. I normally use another dealer. I was not disappointed. The service writer was courteous and professional. The wait time was minimal. More

by srnwares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Poblacion
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December 21, 2025

Service guy was great. Service Tech didn't replace dip stick securely if i hadn't checked my oil level prior to leaving and getting on expressway it could have been a huge More

by Jfogin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Dec 24, 2025 -

Coggin Toyota at the Avenues responded

Thank you for the feedback. We're glad to hear our team was helpful, but we sincerely apologize for the dipstick oversight. That’s not the level of care we aim to deliver, and we take your safety seriously. Please reach out so we can ensure this is addressed properly. James Stephens, Service Director Coggin Toyota at the Avenues 904-703-3730

November 22, 2025

The service dept always does a great job keeping my truck in tip top shape More

by darryl z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D J May
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November 16, 2025

The associate Darius was so awesome honest and trustworthy. He made everything easy. Very happy with the results. More

by Lindachristine11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius. Cannot remember his last name., Jim Miller
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November 13, 2025

Our service advisor, John, attempted to get out of helping us with our battery issues by feigning ignorance about information related to the battery. Oil change was fast and no issues but will not be More

by gsimon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John - Service
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Nov 15, 2025 -

Coggin Toyota at the Avenues responded

We’re very sorry to hear about your recent experience. It’s disappointing to learn that your concerns weren’t handled with the clarity and support you deserved. This is not the level of service we strive to provide, and we’d appreciate the opportunity to speak with you and address this directly. Matthew Petty, Service Manager Coggin Toyota 904-470-3727

November 09, 2025

They were hard to get any information about the status of my vehicle's repairs. They didn't have a tire that was for my vehicle and had to order it. To get the same tire we would have to wait until Tuesday. More

by mikefrost.mvf1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richaed
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Nov 13, 2025 -

Coggin Toyota at the Avenues responded

We’re sorry for the delays and lack of updates during your recent visit. Clear and timely communication is important, and we apologize for falling short. We’d appreciate the chance to speak with you further and improve on this experience. James Stephens, Service Director Coggin Toyota 904-703-3730

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