Cole Buick GMC Cadillac
Portage, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Service department is the worst I've ever dealt with. Had an oil change scheduled for this morning. Took 2.5 hours to complete. Never told they were running behind or asked if I would like to reschedule be an oil change scheduled for this morning. Took 2.5 hours to complete. Never told they were running behind or asked if I would like to reschedule because they were behind. Checked in after an hour and a half to be told they were working in it. Took 2.5 hours to do a 15 min job never going back . Will make it a poi t to let everyone I know how terrible they are More
poor sales service We went in there to trade in our GMC. We were there for at least 10 minutes indoors and outdoors with no one asking us if we needed any help. It was o We went in there to trade in our GMC. We were there for at least 10 minutes indoors and outdoors with no one asking us if we needed any help. It was on a Saturday around 11:30. And we did see people without customers so it’s not like they were busy. Very disappointed More
Michael Moore The salesperson that I dealt with was Michael Moore. He was very informative regarding the cars options and warranty.. There were several options that The salesperson that I dealt with was Michael Moore. He was very informative regarding the cars options and warranty.. There were several options that the car had that he was able to assist with how they operate. My wife was ill the day that I was shown the car and they allowed me to take it home so that she was able to see it. I would recommend this dealership to anyone looking for a new or used car. More
Jim, you are awful and your language is not appreciated Dealt with Jim, and i ended up getting sworn at, and "GD" was used... very VERY unprofessional, and should have his phone taken away... WHO IS IN CHA Dealt with Jim, and i ended up getting sworn at, and "GD" was used... very VERY unprofessional, and should have his phone taken away... WHO IS IN CHARGE HERE?? take heed!! This guy deserves to change oil, with no customers, ever... ZERO CUSTOMER SERVICE, and that mouth... oh that mouth.... More
Not so good experience. salesman were contentious. I walked after spending the afternoon getting the runaround. Felt like they were not interested in working and only wanted to go home. Bought the same walked after spending the afternoon getting the runaround. Felt like they were not interested in working and only wanted to go home. Bought the same car from another dealer that went the extra mile. More
Took the car in for a "check engine" light because our normal place didn't have an open appointment. Didn't call us. When I called, the guy LIED, not implied a lie, but LIED in direct words t because our normal place didn't have an open appointment. Didn't call us. When I called, the guy LIED, not implied a lie, but LIED in direct words that the transmission and coolant fluids were corroded and bad. Also LIED about our spark plugs needing replaced. Tried charging us $1100 for things that had been done less than 3000 miles prior. I would not trust these guys with my cut roses in a plastic vase. Within two miles of leaving this place, a "needs mechanic" light appeared on the dash. By five miles, the "low coolant" light appeared. Not only did this place lie to us about our car, when we took it back to our normal place, they found that the coolant was extremely low, even though according to our invoice, this place didn't touch our coolant. Do NOT take your car here if you plan on driving it more than 5 miles!!! More
The sales person, John May was fantastic! They also had great pricing and a willingness to please the customer. The transaction was very quick. They took care of everything. It was a great experience de great pricing and a willingness to please the customer. The transaction was very quick. They took care of everything. It was a great experience dealing with them More
This is our second purchase working with the wonderful John May. He went above and beyond again to searching to find our perfect car! We NO have hesitation in recommending John May and Cole-Century to e John May. He went above and beyond again to searching to find our perfect car! We NO have hesitation in recommending John May and Cole-Century to everyone! More
I recommend this these folks VERY HIGHLY! Lee was very helpful and friendly. I was amazed that he even took us out to the service dept. and the service manager went over some things we needed to know - A helpful and friendly. I was amazed that he even took us out to the service dept. and the service manager went over some things we needed to know - AND HE TOLD US THAT WE GET A FREE CAR WASH ANYTIME WE ARE IN THE AREA! What a great idea! We also got more for our trade in than another Buick dealer offered us. BUYING A NEW CAR HERE WAS A GREAT EXPERIENCE! Ted and Judy Betz More
John May at Cole Century was a great sales representative to deal with. He kept in touch with me for four years until I was in a position to be able to get a new car. He's friendly and very willing to help. to deal with. He kept in touch with me for four years until I was in a position to be able to get a new car. He's friendly and very willing to help. No high pressure selling with John. I"ll recommend him to everyone I know. More

