Cole Nissan

Friendly service and quick. Didn't wait long for the oil change. Explanations were good if any thing else needed work . Clean facility's and showroom. change. Explanations were good if any thing else needed work . Clean facility's and showroom. More

Great professional service by the technicians. We received a friendly greeting and could observe all the work that was being performed. We felt real good when we left. received a friendly greeting and could observe all the work that was being performed. We felt real good when we left. More

Awesome experience. Kyle really knew his stuff and got me a great deal on my used titan! I would definitely recommend this dealership! Thanks Cole Nissan! a great deal on my used titan! I would definitely recommend this dealership! Thanks Cole Nissan! More

After leasing 3 vehicles from Cole Nissan Kalamazoo sales rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Ind rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Indiana there’s a special form needed to get your license plates in Indiana. After the second lease information not including this form, which caused anger and confusion at the Bmv, it almost became a joke as we signed for our third vehicle and were guaranteed that “all of the paperwork was in order”. When we went to the bmv, the same thing happened for the third time! The correct paperwork was not included. We were livid. We called Cole and talked to Steve Glocheski, he asked what it would take to make it right. At this point we wanted nothing to do with Cole. We were offered that every service visit we would be brought a rental car, our car would be serviced, detailed, and returned to us. Never was the car “detailed” so it looked like a new car for sale on the Cole lot. I purposely asked Service manager Matt Ferrell for new car detailing and was assured that it would be done. This never happened, a wash and sweep isn’t detailing. And the detailing offer was from Cole. My last service call I didn’t request the detailing, as I assumed there was notation on our account due to the previous errors by Cole. My car came back, not “detailed”. Matt Ferrell said that I didn’t request the detailing, just the oil change and offered that the driver return to detail. I said no. I was done with Cole. I then talked to Dealership manager Jim King. I asked him to email me a letter of apology stating the events of the day and his response was “Why?”. I never received an email from Jim King. I no longer have the Sentra, I turned it in to another Nissan Dealership. Cindy Sleppy More

I want to say that I had went to 3 other dealerships and and none of them wanted to help me I found what I was looking for a Cole Nissan very friendly and I will definitely buy my next vehicle from there and none of them wanted to help me I found what I was looking for a Cole Nissan very friendly and I will definitely buy my next vehicle from there More

STAY FAR FAR AWAY. I would give this place negative stars if I could! bought a car in Decemver of 2018. Everything was inital great no issues at all. January 21st wad when it took a toll, we took our car to if I could! bought a car in Decemver of 2018. Everything was inital great no issues at all. January 21st wad when it took a toll, we took our car to the auto shop because it was having engine problems and overheating. We got our car back after paying an 1, 735 dollars in repairs. Not even 5 days later the car started making a rattling noise again. I called Cassie (used sales manager) and I told her about the issues and she said it would be taken care of with the price, we just need to bring the car. We towed it to Coles at 1 am on February 6th. We had heard a thing till February 13th. Left multiple voicemails on the 13th and 14th and still no one was responding. On February 15 I was finally able to get ahold of someone named Eric. He said he couldnt honor what Cassie said, we told Eric we were moving on February 19th and this needed to be taken care of before. Here is the thing that upset us the most, they towed our car to Schoolcraft to get worked on and they were suppose to tow it back to Kalamazoo on February 15 so we could get towed to a different mechanic because our car was incapable of driving at all. The person who was suppose to tow our car back, freaking DROVE our Car!! They didnt even make it half a mile down the road before the engine freaking blew! They absolutely blew our engine and left it in a random parking lot, doors unlocked and emergency lights that then it killed our battery! They left our car there for 4 days!! Without offering to tow it all after they caught the engine on fire. My mother had to tow it to a trusted mechanic and inside the engine there were multiple parts from our vechile found inside the engine. We had to pay an additional 6,000 to get our vechile fixed. That doesnt include all of the rental vechiles, all of the mechanics bills. Stay far far away from Coles Nissan it was an absolutely horrible experience and I would never recommend this place to anyone. More

Cole Nissan I purchased a 2015 Chevrolet Impala LT and I am very satisfied with the car and the service I received from the dealership. Jacob (Jake) and Eric are I purchased a 2015 Chevrolet Impala LT and I am very satisfied with the car and the service I received from the dealership. Jacob (Jake) and Eric are wonderful people to deal with. If I had a question they answered it for me. Fixed a problem I had at no charge. Even filled my tank up when I got it back. Appreciate there time and customer service. I got the car I've always wanted thanks to them. More

I Love Cole nissan i am owning 2014 Nissan Sentra, i went to Cole Nissan for all my services, Kalamazoo MI, i have done 5 services in cole nissan and its costing between i am owning 2014 Nissan Sentra, i went to Cole Nissan for all my services, Kalamazoo MI, i have done 5 services in cole nissan and its costing between $40 to $70 range. They are very helpful, knowledgeable, have top advisers and beyond my words. I love COLE NISSAN But previous my services was done at Liberty Auto Plaza and Liberty Auto plaze are charging unnecessary service charges, my 2nd & 3nd service, was done at liberty auto plaza the miles run was 8000, 13000 receptively. charged around $180 &$300. which i questioned many times. they told its t labour cost for experianced hands and they charged $185 as labour cost $15 for book keeping $ 15 for shop supplies (code s01) Parts cost is seperate $59 for oil and oil filter. More

Update to my original review. I am happy to say that I went to Cole Nissan and spoke to Rodrigo about my problems with the sport. He spoke to a manager (Paul), and he phoned me ba I am happy to say that I went to Cole Nissan and spoke to Rodrigo about my problems with the sport. He spoke to a manager (Paul), and he phoned me back in less than an hour. They offered me solutions to the problems, and went above and beyond to make sure we had a vehicle that would meet our needs. I am glad I went to speak to them and give them a chance to make it right. I am adjusting my ratings to show my level of satisfaction. Thanks, Wendy R On 9/29/17, I purchased a Rouge Sport. We asked our salesman Rodrigo about 0% financing that may be coming up since it was so close to a new month. He said that it was only on the Rogue, and we would chance not getting the rebates if we waited. Now I see there IS 0% on the sport this month. I personally feel that making quota for the month was more important than our happiness! I have never owned a Nissan before, and would not have bought this one had I realized just how cheaply made it would be. While on my way to work on damp roads, there was so much noise from the splashing that not only did I have to check that a window didn't get opened ( it didn't), I also could not hear the person on the hands free phone. This weekend, we had to go about 2 hours out of town, by the time we arrived, I was extremely sore from the poor quality seat, and lumber wagon ride, also had the beginning of a headache from the road noise! To say the least, this was NOT an enjoyable trip for my husband and I, and we actually came to the conclusion that we would not be able to drive this vehicle on our annual fall color trip up north. I understand that this is a fairly new addition to the line up, however, our salesman didn't seem to know much about the vehicle or its features. The pre-delivery prep was literally half completed (half the windshield washed, vacuuming, dusting, etc.). Then there is our experience with the service department. My husband called to inquire about the cost of getting fog lights installed (which Rodrigo told us could be done, no problem). My husband was told they " didn't know" how much it would be to install them as they had never done it and that someone would call him back with an answer. After a few days and no call back, he called again and was told the same thing.....still waiting for a call back!! In summary, I will not have this vehicle any longer than I have to, and would return it today if possible. More

A 10-star dealership when shopping for a car or truck. My 2nd purchase of a truck from them. Excellent reliable service. Fair prices and top quality treatment. when shopping for a car or truck. My 2nd purchase of a truck from them. Excellent reliable service. Fair prices and top quality treatment. More