Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cole Valley Cadillac
Warren, OH
170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 170 reviews
July 16, 2025
They have always been professional but friendly and very helpful no matter the issues I might be having. They are always aware of my coverages for my car. helpful no matter the issues I might be having. They are always aware of my coverages for my car. More
by l_horm
Employees Worked With
John
July 16, 2025
Service was timely and competed so far to my satisfaction. The pickup and delivery service is really helpful for my schedule of getting my vehicle to and from Cole Valley Service Department. satisfaction. The pickup and delivery service is really helpful for my schedule of getting my vehicle to and from Cole Valley Service Department. More
by rferry
Verified CustomerEmployees Worked With
John at the Desk and Bob Haney for the pickup service provided.
February 29, 2024
I have dealt with the Coles for years, Dave and his family are genuine good people. Always a pain free experience. family are genuine good people. Always a pain free experience. More
by G H
Employees Worked With
Joe Sember, Anthony Sember, Grace Cole, Jonathan Cole, Spencer Santti, Demetrios Kakiou, Shannon Montgomery, David Cole
June 03, 2023
I purchased my vehicle from Cole Valley only about a year and a half ago. The car recently stopped running and I had it towed back there. They called me after looking at it and said that the engine was bad and a half ago. The car recently stopped running and I had it towed back there. They called me after looking at it and said that the engine was bad and needed replaced. Cole Valley advertises their "warranty for life" program and failed to mention when we bought the car that in order to honor this we had to either maintain it at their location or call in to notify the warranty company each time we had maintenance done somewhere else. Long story short, the warranty will not cover replacing the engine now. I asked the service advisor if there was anything they could do to help me. He in turn asked the used car manager who just basically told him to have me refer back to my warranty contract. I then asked to speak to the service manager to see if he could do anything to help me. He ended up telling me just about the same thing concerning the warranty contract and proceeded to tell me that they did not "owe" me anything to help me. Frustrated with the results, I asked to speak to the owner. For a third time, I was told that I did not follow the rules of the warranty contract and that they would do nothing to help me. Not a one of them showed any caring or compassion for my situation nor offer any sort of help whatsoever. Now after owning vehicle for only a year and a half I am stuck with the full bill of putting a new engine in it. What a terrible way to treat a customer and make them feel not appreciated at all. My wife and I both love driving our Cadillacs but I can guarantee we will NEVER go back to Cole Valley to purchase a vehicle or get them serviced. More
by mjason28
Employees Worked With
David Cole
January 26, 2022
We love the Cole Valley staff and it truly feels like a family atmosphere! We deal with service regularly (Skip) and always buy our Cadillacs from the Coles. family atmosphere! We deal with service regularly (Skip) and always buy our Cadillacs from the Coles. More
by Mrs.GG
Employees Worked With
Joe Sember, Service Team
