Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.5
209 Reviews
Contact Dealership

4111 Elm Road NE

Warren, OH

44483

Directions

By Type

Showing 209 reviews

August 15, 2026

Made the car buying experience easy and quick. I definitely recommend going to them for your next car. More

by twilliams1710
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer and Grace
Report | Print
August 12, 2026

Good service. Last 4 visits I have asked for a car wash and never get one with my oil change. What is the key to do so? More

by tconn72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2026 -

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

August 12, 2026

Terrible communication from service manager Ken to Owner Dave Cole. Took my vehicle in for an issue. Seven days, and $1500 later, they didn't fix the issue and only changed the oil, spark plugs, and brakes. More

by pallante.aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Whitcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2026 -

Cole Valley Cadillac responded

Thank you for bringing your concerns to our attention. When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements. You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait. Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.

Aug 14, 2026 -

pallante.aj responded

that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.

August 12, 2026

I want my car to be handled by the people who know it best, and I feel that's who's at Cole Valley. And Matt Cornicelli's being very patient as I try to make the trade-up decision! More

by emilywlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Cornicelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2026 -

Cole Valley Cadillac responded

Knowing that you trust our service department with your Cadillac SRX means a lot to us. We’re pleased Matt could guide you patiently as you weigh your trade-up options. Grace Cole Internet Manager graceh@colecars.net

August 11, 2026

Enjoyed the small size feeling Spencer very friendly and personable Paper work was done quickly and girl was pleasant More

by yvisamark
Recommend Dealer
Yes
Employees Worked With
Spencer
Report | Print
Aug 11, 2026 -

Cole Valley Cadillac responded

Your feedback on our quick paperwork process during the service on your Cadillac XT5 is appreciated. Knowing our team’s friendly and personable approach made your visit more enjoyable means a lot to us. Grace Cole Internet Manager graceh@colecars.net

August 05, 2026

Drive 150 miles to get service at Cole-Valley, worth it. Trust them to do it right. More

by bdaball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Whitcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2026 -

Cole Valley Cadillac responded

We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us. Grace Cole Internet Manager graceh@colecars.net

August 04, 2026

Our salesman was Spencer not Kathy. He was very courteous and professional. It was a pleasure working with him. More

by SNABBR2U
Recommend Dealer
Yes
Employees Worked With
Spencer Santti
Report | Print
Aug 04, 2026 -

Cole Valley Cadillac responded

Your praise of our team’s courtesy and professionalism reflects our commitment to each Cadillac XT5 service. Your kind words and five-star rating mean a lot to our service department. Grace Cole Internet Manager graceh@colecars.net

August 04, 2026

I enjoyed the service and the personal were curtess and attentive. As they Always are. More

by jhightower1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Whitcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2026 -

Cole Valley Cadillac responded

Your praise of our staff’s attentive and courteous approach reflects what we aim to deliver every time. Thank you for letting us care for your Cadillac XT5 and for the five-star rating. Grace Cole Internet Manager graceh@colecars.net

August 02, 2026

They seemed pleasant, did't interact enough this visit. Katie was wonderful thanks for the recommendations. More

by clhaynes3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2026 -

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

July 29, 2026

they did a great job and completed my service while I waited. they also washed my car which i truly appreciate. More

by CINCIN3228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2026 -

Cole Valley Cadillac responded

Thank you for the five-star feedback. We’re glad your Cadillac CT5 was serviced quickly while you waited and that the wash was a nice bonus. Katie appreciates your kind words and looks forward to helping with any future maintenance. Grace Cole Internet Manager graceh@colecars.net

1
2
...
21