Coleman Buick GMC - Service Center

Knowledgeable While waiting for service, I spoke to Sherri about one of the vehicles. She was very knowledgeable about the vehicle & very personable. She quickly lo While waiting for service, I spoke to Sherri about one of the vehicles. She was very knowledgeable about the vehicle & very personable. She quickly looked up the vehicle on the computer & provided me with all the options and price, and provided me with the vehicle's assembly location More

Great Experience as always I never have a problem with Coleman been going there for quite some time now. Highly recommended! Staff & service department are always on top of th I never have a problem with Coleman been going there for quite some time now. Highly recommended! Staff & service department are always on top of their game. Thanks!! More

Great Service continues I had my 2012 GMC Terrain SLT-1 AWD serviced this past Saturday June 23, 2018. The service was spectacular. My car gets serviced at the Cadillac store I had my 2012 GMC Terrain SLT-1 AWD serviced this past Saturday June 23, 2018. The service was spectacular. My car gets serviced at the Cadillac store and Kim Goldacker was just superb. More

Service vs Cost Service itself was good. Cost on the other hand , not so good. I may be forced to have my vehicle serviced elsewhere due to the costs at your establ Service itself was good. Cost on the other hand , not so good. I may be forced to have my vehicle serviced elsewhere due to the costs at your establishment. I don't want to , but I am not a rich man. More

Service Department The best service department of any car dealership I have ever used. Cindy and everyone were so helpful. From start to finish, even a poinsettia. The best service department of any car dealership I have ever used. Cindy and everyone were so helpful. From start to finish, even a poinsettia. More

Running smooth now My service writer was extremely helpful and made sure all of my vehicle issues were tended to. Dave kept me updated through the day and sent someone t My service writer was extremely helpful and made sure all of my vehicle issues were tended to. Dave kept me updated through the day and sent someone to pick me up and gave me a loaner vehicle. The following day I picked up my vehicle and the other service writer explained everything they did and what it was for. Mechanics did excellent work and kept my car exactly as it was, nice & clean. Running smooth now! More

Oil Change Visit The service staff could use a little more training on "customer service" (how to greet customers, smile, use please and thank yous). Just overall bas The service staff could use a little more training on "customer service" (how to greet customers, smile, use please and thank yous). Just overall basic pleasantries that go hand and hand with great customer service. There's a coldness when you walk in. But my experience has been by the time you leave the staff is falling over themeselves trying to be nice. It's weird. Also, I was promised a complimentary car wash. At first glance the car "looked" like it had been washed. But upon closer inspection, I think someone only wiped it down with a dry cloth. It was clear they hadn't touched it with a spray bottle let alone a hose and soap. Very disappointing. More

General maintenance All done in realatively quickly while I waited. All staff were curtious and friendly. Nicole on service desk. I use to service both my vehicles for All done in realatively quickly while I waited. All staff were curtious and friendly. Nicole on service desk. I use to service both my vehicles for 50+ years ! More

Repair not covered by GMPP I am really hot!!!!!~ I own a 2012 Terrain SLT-1 with only 28k on it. I was just informed that some kind of drain tube in the sun roof is cracked caus I am really hot!!!!!~ I own a 2012 Terrain SLT-1 with only 28k on it. I was just informed that some kind of drain tube in the sun roof is cracked causing water damage inside the vehicle. My vehicle is covered with a GMPP. This is not a part I could have damaged as it is inside the vehicle structure somewhere. I expect the repair to be covered under my GMPP. At this time the water damage has caused mold to grow in the carpet. As a severe asthmatic mold is deadly to me. This means I can no longer drive this vehicle. I have been a customer of Coleman Buick, GMC, Cadillac since 1999. I purchased 4 new vehicles from them and have had the vehicles 100% serviced there. I drive 50 miles passing another GMC dealer (within walking distance from my home) to got here. Right now I have no beef with Coleman, but I expect GMC to do the right thing. More