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Coleman Buick GMC - Service Center

Lawrenceville, NJ

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25 Reviews

25 Reviews of Coleman Buick GMC - Service Center

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May 06, 2017

Quality Service Another positive service experience. Scheduled appointment, car was taken on time and work was completed when promised. Unfortunately I found out I n More

by rmatus01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Scotti
April 17, 2017

Service fraud I went into dealer for routine oil change. They came and told me that I need new brake pads they were down to 2 mm and 3mm at a cost of 239 a piece f More

by Dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
GINA SCOTTI
May 06, 2017 -

Coleman Buick GMC responded

Dear Dissatisfied, I would like the opportunity to review your last service visit. As I understand, you were told that your brakes had more than 50% wear left on them, and we told you that the readings were 2 + 3mm. Clearly there is a difference and I would like the opportunity to clear this up. Our technicians are factory trained and very familiar with the product. Many times outside facilities make mistakes due to lack of familiarity of the product. Please allow me to inspect the vehicle, along with you and my technical supervisor. This way we can explain why we recommended replacement of the brakes. If, by any chance we made a mistake, then I would like the opportunity to correct it. Thank you, Mark Cameron Fixed Operations Director Coleman Buick GMC Cadillac

May 06, 2017 -

Coleman Buick GMC responded

Dear Dissatisfied, I would like the opportunity to review your last service visit. As I understand, you were told that your brakes had more than 50% wear left on them, and we told you that the readings were 2 + 3mm. Clearly there is a difference and I would like the opportunity to clear this up. Our technicians are factory trained and very familiar with the product. Many times outside facilities make mistakes due to lack of familiarity of the product. Please allow me to inspect the vehicle, along with you and my technical supervisor. This way we can explain why we recommended replacement of the brakes. If, by any chance we made a mistake, then I would like the opportunity to correct it. Thank you, Mark Cameron Fixed Operations Director Coleman Buick GMC Cadillac

May 10, 2017 -

Coleman Buick GMC responded

Dear Dissatisfied, As previously requested by our Service Manager, I am asking that you please bring your vehicle back in to our Service Department for re-inspection. If we made a mistake, we want to do whatever we can to correct it, but we need to have your vehicle here in order to begin. It is very difficult to move forward with the amount of information you have provided, as we have no way to identify who you are, when you were here, what vehicle you are speaking of, or who could have been involved with the inspection of your vehicle. We are a reputable company and want to do the right thing by our customers. We take any customer complaint very seriously and want you to be confident that we are sincere in our intentions. Please consider bringing your vehicle back in so that we can get to the bottom of this. Thank you for your time. Cindy Peoples Customer Service Coleman Buick GMC Cadillac Lawrenceville, NJ

March 31, 2015

New GMC Service experience Danielle was friendly, courteous, and knowledgeable around my vehicle. I switched from T&T coast to Coleman due to the level of professionalism and re More

by CBANY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Stanya
June 11, 2012

The above review about the "express" oil change is so phony and obviously written by someone that works at the dealership. I took my car in for an "express oil change" and was there for 2 hours! I More

by caddy3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
October 19, 2011

I visted the dealer for there Express lube. I was in and out and was able to get a free carwash (GREAT!). They also signed me up for there VIP rewards program.I would recommend this service department very More

by tp1608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridget Guddat
3