College Station Ford

HORRIBLE service department. My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rud My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rude and condescending, I'm not sure if that's because I'm female, or if they are that way with everyone. They told me it would take 2 days for them to look under my car and see if I even needed the repair (hello, it's a FORD RECALL), then I would have to schedule an additional 2 days for the repair. And no, they do not offer a loaner. The whole time the service rep (Tim?) spoke with such disdain, and seemed irritated that I wasn't buying that it would take so long. So I called around and Henson in Madisonville said they would be happy to fix it. The service manager even gave me his personal cell number so we could stay in touch. When we got there he just slid under the car on his back to make sure we needed the repair. It took him 20 seconds, not 2 days. Our buying experience was not horrible, although they would give no discount or price cut whatsoever. However, the Service Dept is a real deal breaker. They are awful. I won't buy another car in this town, because the same man owns almost all the local car dealerships. If he lets CS Ford be run this way, I'm sure his other ones are too. And they don't even give you a complimentary car wash! I wish there was an option for negative stars. More

I already had financing and had chosen a F150 at their advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because I wouldn't let them finance. Offered $100 trade in for my old truck. They aren't to be trusted. They will rob you. More

I tried to deal here on a new F150 . I am an experienced buyer and was once a sales person. The salesman did not listen to one word I said. I said " I want to buy a truck this winter I am an experienced buyer and was once a sales person. The salesman did not listen to one word I said. I said " I want to buy a truck this winter and he said "I'm gonna sell you a truck today" He then proceeded to stalk me by finding phone numbers I didn't give him. Excellent way to not sell cars. I am going elsewhere. More

This is a horrible place to take your Lincoln for recalls -They can’t handle it —-took over 3 weeks for service —-Besides over 3 weeks for service tryed to sell me on a package of over $1,600 I didn’t need -They can’t handle it —-took over 3 weeks for service —-Besides over 3 weeks for service tryed to sell me on a package of over $1,600 I didn’t need —Car had no issues —- Ann Ferguson More

Bought my Mach E GTPE from College Station Ford and it could not have gone better or smoother. I ordered the car online in April and throughout the past 6 months Robert Renfro was great and promptly answe could not have gone better or smoother. I ordered the car online in April and throughout the past 6 months Robert Renfro was great and promptly answered my questions throughout the process. When my car arrived this week, the whole process was smooth and quick. I got the trade in value I wanted on my BMW and I was in and out of the dealership in one hour. Most of the time was my wife and the salesman, James Souter going over the car. James was fantastic!! I cannot be more pleased with my experience. I have bought and sold cars for over 40 years and these guys were the best. Thanks More

I attempted to purchase a Ranger at this dealership on 4/18/21. T.J. Seneff, the online salesperson, was my first point of contact. I got pre-approved online and submitted all of my information through th 4/18/21. T.J. Seneff, the online salesperson, was my first point of contact. I got pre-approved online and submitted all of my information through their website. I wanted to complete as much of the process online as I could. TJ referred me to another salesman who was difficult to get in touch with on the phone. I uploaded my documents (ID and Insurance card), but I was told these documents did not upload and I needed to come in to the dealership. Once there, I was passed on to yet another salesman. He informed me that the price of the truck I was interested in would be completely different because I didn't account for tax title and license. This was a flat out lie as I had the price quote from their website that included TT&L. I was then told there was a $699 document fee and I would have to pay for an "Apex GPS Tracking System" they added to the truck. I told them I did not want that feature. They were obstinate about the GPS tracker and told me it could not be removed from the truck or the price. This place completely wasted my time and they added hidden fees they didn't advertise on their site. I went to Appel Ford in Brenham and bought a truck with more features for less money and without the hassle. I will not return to College Station Ford or recommend them to anyone. More

Bought new 2020 f150 from Robert Rentfro and his coworker. On the way home to SA the glove box fell out on the floor. That part took over 3 months to come in. While getting the glove box replaced th coworker. On the way home to SA the glove box fell out on the floor. That part took over 3 months to come in. While getting the glove box replaced they checked out an engine knocking sound. Long story short, issue was escalated by another dealer to Ford, and the solution was an engine replacement at 4500 miles. After being told to contact College Station Ford to see if they would help me with a vehicle swap, since my brand new truck was so problematic, I spoke with Robert’s colleague who assured me Robert would get back to me ASAP. He never called me back, never replied to an email. Not even a courtesy call to say sorry, but we can’t help you. Lost any possibility of my future business. Even corporate Ford was disgusted by their lack of follow up. More