College Station Ford

Borderline Fraudulent Grossly overpriced: got quoted over $500 to replaced a faulty door latch. My car is fairly new and two door latches have already failed. Additionally Grossly overpriced: got quoted over $500 to replaced a faulty door latch. My car is fairly new and two door latches have already failed. Additionally everytime there is a recall and I want to take my car, there is a couple of week wait time. However, if I call for another repair, somehow there is never a wait. More

Horrible Manegement and Sales team employees Ended getting a oil change for free and free filter on CSF . Manegement calls me 3 days later saying I need to pay them because they made a mistake an Ended getting a oil change for free and free filter on CSF . Manegement calls me 3 days later saying I need to pay them because they made a mistake and we're very rude and unprofessional, they tried to belittle me!! More

Great service Went in for a few repairs including eng problems . All repairs and service was great ..dealer even got my eng repairs covered under warranty .. Servic Went in for a few repairs including eng problems . All repairs and service was great ..dealer even got my eng repairs covered under warranty .. Service was excellent.. More

Salesman Gary Randall is the Best My daughter was in the market for a quality used car that was safe for her and her young family. She had the pleasure of dealing with Gary Randall at My daughter was in the market for a quality used car that was safe for her and her young family. She had the pleasure of dealing with Gary Randall at College Station Ford. Gary took the time to learn about her situation and what she could afford to spend and stay safely in her budget. Gary was able to take the fear of being treated like a "dumb girl" out of my daughters mind and talk to her in a straight forward and honest manner that made her comfortable and confident. My daughter had a budget in mind when she went in and knew exactly how much she wanted to pay down and what monthly payments she could afford. Gary took that information and put her in an amazing 2014 Ford Taurus that is not only a great car for her, but is filled with great options and more than fits her needs for her family. The kicker is that Gary not only met the expectations on the down payment and monthly payments she had in mind, but he was able to add in a warranty and gap insurance in the deal and stay below what she was willing to pay. After comparing his deal with other dealers on the same make, model and mileage cars, we found that Gary had offered the best deal of any Ford Dealership in the Houston area. If you want an honest salesman that will give his best to get you in a quality vehicle that you can truly afford, Gary Randall is your salesman. Thank you Gary for taking care of my baby girl in a professional and compassionate way. More

Beware of Additional Items Which Do Not Need Replaced I have two Ford trucks, one in which repairs were performed at College Station Ford, and the other only received an estimate. The first one was a fuel I have two Ford trucks, one in which repairs were performed at College Station Ford, and the other only received an estimate. The first one was a fuel pump replacement that cost $900. We are still having issues with this truck dying, cutting out, etc. and feel it is either the pressure problem from the pump still or the pump wasn't the issue at all, so not sure if it was diagnosed properly. The second truck had a small transmission leak at the front. It needed a front pump seal. The estimate I received was $2,100, which I can get a completely new transmission rebuild done for. They stated that the Torque Converter was bad and needed replaced, in addition to many other items that we found later did not have a problem. We took it to another national chain to get their opinion. There was absolutely nothing wrong with the Torque Converter and they only needed to replace the front seal(s). The repair cost under $700. So, we feel we were being taken advantage of here, so be very careful. They will tell you that you need to replace many things that you do not need to replace. I would get a second opinion before letting them touch it. More

James Souter & College Station Ford Rocks !!!!! The most pleasurable experience we've ever had buying a vehicle! We went by College Station Ford to look.at a truck that my husband had previously tal The most pleasurable experience we've ever had buying a vehicle! We went by College Station Ford to look.at a truck that my husband had previously talked to James Souter about by phone. James was not only genuinely nice, but no-nonsense when it came to meeting our needs. That easy! How it should always be! Dudley made financing easy & understandable too! We drove away in our new truck! We will go out of our way to buy from James & recommend him to everyone looking for an , easy, pleasant, car-buying experience. More

Down and Out from NC and Found a Dealership in Texas Thank you so very much for the kind, professional, and caring manner in which I was treated today. Away from my home in NC it was with dread and worry Thank you so very much for the kind, professional, and caring manner in which I was treated today. Away from my home in NC it was with dread and worry that I called to explain the issue with sounds on the right hand side of my Escape when turning. Jerry, the service manager responded with an affirmative attitude to bring the car in and he would check on the issues. Quickly and thoroughly an assessment was made!! The issue a small one with much noise and was resolved. SOON, my sister and I were happily sent on our way. THANK YOU for taking the time and care to make my drive home easier. If I lived in Texas my 4th Escape would be purchased from College Ford and serviced by your department - as you have gained a VERY satisfied customer. The whole service department to include Cindy, David, Jerry worked as a team to resolve and issue that had me afraid to return home, dreading the cost of the repairs, and worried about where to stay. College Ford's Service Department on March 12th 2016 took time to alleviate my fears and remove the worry with respect to the 20 hour drive back to NC. I do wish more service departments would remember the fear that many of us face with car issues that seem overwhelming when one is traveling. It would have been so easy to take advantage of me and instead I was respected and received excellent assessment and information. More

service Jerry Buck helped me with a smile. Great experience and positive results. Will look for him next time I go. Thank you Ford for having such proficie Jerry Buck helped me with a smile. Great experience and positive results. Will look for him next time I go. Thank you Ford for having such proficient employees. More

Great Employee I would like to express gratitude for the professionalism in which your Service Manager, Mr. Jerry Buck exhibited. He has met all needs that were a c I would like to express gratitude for the professionalism in which your Service Manager, Mr. Jerry Buck exhibited. He has met all needs that were a concern and was very helpful and supportive. He is an asset to your company and I look forward to the same response and services during any future service needs. More

Great Service I want to thank Jerry Buck for the excellent service he provided me today. I had a squeak and we rode around until we got the problem solved. Very I want to thank Jerry Buck for the excellent service he provided me today. I had a squeak and we rode around until we got the problem solved. Very friendly and helpful, Thanks again for helping me and your patience for correcting the problem. More