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Collier Ford Inc

Wetumpka , AL

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3 Reviews

5156 Us Highway 231

Wetumpka , AL

36092

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3 Reviews of Collier Ford Inc

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November 16, 2017

"Great experience!"

- peterrabbit

I recently went to Collier Ford. I showed up a few minutes before they were to close, but Mr Byron Taylor was extremely pleasant regardless. He was extremely fair in pricing, trustworthy, considerate, and easy to work with. I plan to use his dealership for my car maintenance. I am extremely picky as to whom I recommend, but I recommend him without reservation.

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Recommend Dealer
Yes
Employees Worked With
Byron Taylor
May 23, 2017

"DO NOT BUY FROM COLLIER FORD IN WETUMPKA, AL!!!"

- kbyrd3923

DO NOT BUY A VEHICLE FROM COLLIER FORD IN WETUMPKA, AL!!!! Several years ago I purchased a 2010 Ford F-150 from Collier Ford in Wetumpka, Al. Shortly after I purchased the truck the rocker arm broke and damaged the cam shaft. After that was repair I was on a trip in the truck and the engine completely shut off while driving on the interstate. After I got the vehicle back I had to replace the wiring harness for the fuel pump. After this repair I began having smaller problems with the truck to include the backup camera not working. I spoke to them in detail about the problems and asked that they look for me another vehicle. I never received any phone calls from anyone at Collier. Yesterday I saw a 2014 Dodge Ram 1500 on their lot and ended up purchasing the vehicle to replace my Ford. As soon as I left the lot I went up the street and filled up with gas. While I was there I noticed that my phone would not link with the UConnect in the truck. I was instructed to take the truck to the Dodge Dealer in Tallassee, AL which I did today. They told me that it was going to cost $600 to $1,500 to repair. Needless to say Collier Ford would not pay for the repair and wanted me to pay for it. I immediately drove the vehicle back to Collier and got my Ford back. If you do purchase a vehicle at Collier you do so at your own risk because they do not back their vehicles. DO NOT BUY FROM COLLIER FORD IN WETUMPKA, AL!!!!!

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Recommend Dealer
No
Employees Worked With
Used Car Manager, Finance Manger, Jay Collier, Jimmy Collier
June 14, 2014

"This is a letter of complaint about service on my truck"

- lash12

This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission. I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle. The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed. I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only

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Customer Service
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Recommend Dealer
No
Employees Worked With
Scott and Kim Collier Maddox
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