This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission.
I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle.
The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed.
I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only