Collierville Chrysler Dodge Jeep Ram - Service Center

Not even a 0 star rating! Worse customer service in the service Department! They all Lie Worse customer service in the service Department! They all Lie More

Terrible service and crooked sales team. Marks up parts 70% and can’t diagnose a thing Marks up parts 70% and can’t diagnose a thing More

This will be a detailed review. I intentionally waited 30 days to see if there would be any resolution, but unfortunately, there wasn’t. Collierville held my Jeep for over 30 days, I intentionally waited 30 days to see if there would be any resolution, but unfortunately, there wasn’t. Collierville held my Jeep for over 30 days, totaling 6.2 hours of labor. Parts availability wasn’t an issue either. I had made an appointment weeks in advance to have my vehicle serviced due to a check engine light, perceived suspension issues, and to address a known recall. When my wife dropped off the vehicle, she was informed that the battery technician had emergency surgery and wouldn’t be back for two weeks. Consequently, we had to leave the vehicle at the dealership to secure our spot in line. As a result, I was directed to Jeep Wave to inquire about a rental. The service I received from Jeep Wave was excellent. I waited approximately 2.5 weeks before calling to get an update, only to be told that the work hadn’t been completed because a technician had been fired, and they couldn’t find the necessary paperwork. I requested a follow-up call with Tony, but it never materialized. Frustrated, I visited the dealership and spoke with Tony. He informed me that they couldn’t fix the check engine light until the recall was performed. I explained that I was paying out of pocket for the rental and requested an estimated time for the repairs to help me budget for the rental I was incurring. During the same meeting, I also informed Tony that I work before the dealership opens and don’t leave until after they close, so I try to manage my expectations accordingly. When I inquired about the suspension issues, he stated that they would be covered by my service contract. I provided him with the necessary information to the service contract company at that time. I requested a phone call to receive updates on the status of the claim, but I never received one. A week later, I called to follow up and was informed that the recall had been resolved, as well as the check engine light issue. Tony then proceeded to ask me for the phone number of the service contract company, but I reminded him that I had provided it to him a week ago. Frustrated, I gave Tony the number again and requested a phone call to get an update. I believe this was on a Thursday. Once again, I didn’t receive the call as requested, so I called the following Monday. When I spoke with Tony about the status of the claim, he told me they hadn’t emailed him back and would follow up with me. But the follow-up never happened. Now, I have no confidence in anything Tony tells me, so I called to speak with a service manager, but they didn’t have one. I had to wait until my next off day to go to the dealership because now, when I called, no one answered. For clarity, I dropped my Jeep off on January 27, 2025, and I showed up on March 7, 2025, because I couldn’t get Tony to return a phone call. I walked into the service department and spoke with a young lady who put me in Tony’s office. In his office, I saw my keys sitting in his chair. He finally came back to his office to tell me that the repairs were done. I sat silently and let him finish up the paperwork. After he was done, he took me to the cashier to pay the deductible and left without apologizing or expressing any appreciation. As part of the repairs, a 4-wheel alignment was done. After driving it for a couple of days, I noticed something didn’t feel right. At this point, I was extremely uneasy about taking my vehicle back to the dealership for any additional service. So, I scheduled an appointment with an independent suspension specialist to inspect the vehicle. I was informed that my Jeep was severely out of alignment. I was also provided with a printout of the adjustments that needed to be made to correct the issues. Needless to say, I will never go back to Collierville CDJ again. I will also be contacting Jeep Wave and the service contract company to discuss whether they should be reimbursed for services that don’t appear to have been completed. More