Colonial Chrysler Jeep Dodge RAM

Adam and Josh and of course Bama are men among kings - they are honest, hard working and always willing to help out in any instance! I absolutely adore them and the service team ! they are honest, hard working and always willing to help out in any instance! I absolutely adore them and the service team ! More

Oil changes never used to take an hour and a half. When mentioned that, I was told “it’s been that way for two years”. They used to use paper on the floors and put your seat back in the drivers posit When mentioned that, I was told “it’s been that way for two years”. They used to use paper on the floors and put your seat back in the drivers position. The “status” link doesn’t work and when I ask, I’m told “it’s in the shop” . There’s no estimate for what the procedure is going to cost so that’s always a surprise when the car is done. More

Service advisors are very knowledge and helpful. Everyone professional and courteous. Highly recommended. Fair rates. Everyone professional and courteous. Highly recommended. Fair rates. More

Quick and efficient service. The service manager was helpful and there is a nice waiting room. The service manager was helpful and there is a nice waiting room. More

Easy to get an appointment, they followed the appointment time, and provided good service efficiently. time, and provided good service efficiently. More

Total lack of communication. At least 4 emails to 3 different reps / managers ignored (still) after almost 2 weeks. Bought a used truck (accident free but it’s obviously had body At least 4 emails to 3 different reps / managers ignored (still) after almost 2 weeks. Bought a used truck (accident free but it’s obviously had body work done) and paid for tire warranty because I drive a lot. When they were unable to repair a tire that was losing air due to a pre-existing patch I needed a new tire. But I was told ABS, 4WD etc would be screwed up unless I replaced ALL tires, of course. Offered 4 options but given no info (written, printed or verbally) on what brand / edition I would get. Emailed 3x prior to replacement for that info and never got a reply. Luckily the tires were nice. Before that the truck was in service twice over the bad tire and neither time did they put air in the tire so when I left the tire was still super low (both times I was told they filled the tire). It took 4 trips and 2 1/2 days lost work before the warranty was honored and I got the new tire (which still cost me almost $900 for the other tires and urged alignment - on a truck I bought from them ) months ago. Totally regrettable experience from the day I stopped in looking for a truck. More

Colonial Chrysler Jeep is very customer service oriented. They scheduled my appointment and took me on time. Josh gave me a discount for being a Veteran and my final cost to replace my delaminated radio was They scheduled my appointment and took me on time. Josh gave me a discount for being a Veteran and my final cost to replace my delaminated radio was less than the quoted estimate. More

The service was professional and timely, Adam was helpful, kind and knowledgeable. Went in for just an oil change and a quick check of my account realized that my vehicle was coming up for other serv helpful, kind and knowledgeable. Went in for just an oil change and a quick check of my account realized that my vehicle was coming up for other services. He was able to add on a fee of them with no issues and it really didn’t extend my wait time. Great job by all. More

Josh helped with getting me to and from home and his help is truly appreciated is truly appreciated More

The entire team was friendly, professional, and went above and beyond to make sure everything went smoothly. above and beyond to make sure everything went smoothly. More