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Colonial Chrysler Jeep Dodge RAM - Service Center
Hudson, MA
95 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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95 Reviews of Colonial Chrysler Jeep Dodge RAM - Service Center
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November 15, 2019
Service Dept does not respect scheduled appointments I scheduled an appointment for 1pm. By the time I found a parking place in the always overcrowded parking lot, I was at the desk at 1:02pm. Checked i I scheduled an appointment for 1pm. By the time I found a parking place in the always overcrowded parking lot, I was at the desk at 1:02pm. Checked in and the service order was created. My car was not even moved to the service bay until 1:56pm. It was another hour before it was returned to me. When I remarked that 2 hours was a long time for an oil change and tire rotation, first she tried to use the time the order was printed (1:11pm) to imply I was quite late. This is called adding insult to injury. Then she complained that because it was a holiday, they were short-handed. As if they had no control over matching the number of appointments scheduled to available staff. Unfortunately this was not the first time I was left waiting so long, but it will be the last. More
by RickG
Verified CustomerEmployees Worked With
Name Unknown
November 14, 2019
Excellent service I've been going to Colonial for service since 2015. The staff is always pleasant and on point with everything. I would recommend them to everyone. I've been going to Colonial for service since 2015. The staff is always pleasant and on point with everything. I would recommend them to everyone. More
by slampa
Employees Worked With
Jessee
November 13, 2019
Easy scheduling Had to bring my new Jeep in for a quick check up, the appointment was easy to schedule and the staff was friendly and helpful. Had to bring my new Jeep in for a quick check up, the appointment was easy to schedule and the staff was friendly and helpful. More
by Emouts24
Employees Worked With
Eddie Bhatty, Leo Clarance, Nicholas Mazzone
November 13, 2019
Radio replacement My radio was replaced under warranty. The new unit has significantly better reception and I have not experienced the issues of powering down and losin My radio was replaced under warranty. The new unit has significantly better reception and I have not experienced the issues of powering down and losing settings. More
by 1122JNICKERSON0
Employees Worked With
Nicholas Mazzone
November 08, 2019
Great Experience I dropped off my car before opening and it was serviced and ready to go within an two hours. Great customer service! I even needed to get a sticker wh I dropped off my car before opening and it was serviced and ready to go within an two hours. Great customer service! I even needed to get a sticker which I realized when I got there and they were able to do it within 20 mins. More
by ASHM205
Employees Worked With
Nicholas Mazzone
November 07, 2019
Pleasant Service This was my first service appointment at Colonial as a Jeep owner- Thank you for such quick and pleasant service. Looking forward to a long lasting r This was my first service appointment at Colonial as a Jeep owner- Thank you for such quick and pleasant service. Looking forward to a long lasting relationship More
by Betty Jeep
Employees Worked With
Nicholas Mazzone
November 07, 2019
Outstanding customer service I want to say that Nick and Tess in the service department are outstanding! From scheduling the appointment all the way until service was completed th I want to say that Nick and Tess in the service department are outstanding! From scheduling the appointment all the way until service was completed the communication was spot on. I will not bring any of our Jeeps (3) to any other dealer. Additionally when it is time for new vehicles we will certainly give Colonial 1st crack at our business. Thank you More
by ericpeterson1703
Employees Worked With
Tess (?), Nicholas Mazzone
November 06, 2019
Review I was happy with my service advisor, the attention I received and the quality of work. Overall I am happy with the service I received. I was happy with my service advisor, the attention I received and the quality of work. Overall I am happy with the service I received. More
by willitm2
Employees Worked With
Nicholas Mazzone
October 11, 2019
Service Department Goes Above and Beyond Had an amazing experience with their service department helping me get service at another dealer. Their sister dealership in Watertown, MA closed dow Had an amazing experience with their service department helping me get service at another dealer. Their sister dealership in Watertown, MA closed down and I was trying to get warranty work done on my car at another Jeep dealer locally. The warranty company was very difficult and were not willing to help me resolve the issue. Steve helped to get my claim processed so I could get my vehicle fixed at a different dealership! He listened to my situation and even kept me updated as to what was happening. His service to me was amazing! More
by JT
Employees Worked With
Steve Huntington
October 04, 2019
All Sales and Service reps are very prompt and quickly respond to questions. Very quick to help out with any issues. I am very happy to do business with Colonial Dodge. respond to questions. Very quick to help out with any issues. I am very happy to do business with Colonial Dodge. More
by T2
Employees Worked With
David Egeland, Eddie Bhatty, Nicholas Mazzone, Chris Williams
