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Colonial Ford of Marlboro
Marlboro, MA
1,344 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,344 reviews
July 23, 2020
Excellent Customer Service Highy recommend Colonial Ford of Marlboro. They responded quickly, and made the entire process incredibly easy, quick, and very little work from my en Highy recommend Colonial Ford of Marlboro. They responded quickly, and made the entire process incredibly easy, quick, and very little work from my end. I could not recommend them more! More
by liz25
Verified Customer
July 21, 2020
We came to look at a used Ford transit connect. Bob, the salesman, was awesome. He was knowledgeable about the vehicle and the sales process. Brandon was also great. We will recommend you to our friends. salesman, was awesome. He was knowledgeable about the vehicle and the sales process. Brandon was also great. We will recommend you to our friends. More
by Danatee
July 18, 2020
terrific upon arrival we were greeted in the parking lot by Bob Pemberton. He was very friendly, asked what vehicle we were interested in & said he had a new 2 upon arrival we were greeted in the parking lot by Bob Pemberton. He was very friendly, asked what vehicle we were interested in & said he had a new 2018 truck we might like. He brought to the front of the dealership & invited us to take a test ride. We liked it 7 sat down with Bob, worked out the details & bought it. He is an excellent salesman. I wrote a letter to the sales manager about this purchase which should provide more information about this transaction. More
by nancymkelleher
Employees Worked With
Brandon Simonds , Robert Pemberton
July 15, 2020
Mustang Drives good Had an issue with my 2015 Mustang Gt engine light , took to Colonial during the pandemic and finally the part came in. It runs very well now ,very hap Had an issue with my 2015 Mustang Gt engine light , took to Colonial during the pandemic and finally the part came in. It runs very well now ,very happy with the outcome of fixing my favorite car from Ford. More
by blackeagle_84
Employees Worked With
service
July 14, 2020
Awesome to deal with. Had an issue and and they were quick to remedy the situation. Vehicles only had one key and they are mailing me another. quick to remedy the situation. Vehicles only had one key and they are mailing me another. More
by tmchabot77
July 12, 2020
These guys are great! I never have a problem with same day simple services. I’m on the road a lot and don’t really have time to schedule appointments. But I have never had an issue getting in here. Great day simple services. I’m on the road a lot and don’t really have time to schedule appointments. But I have never had an issue getting in here. Great writers, great techs! If they could only get an ETA on my backup camera replacement I would be golden. More
by JOSEPH.THOMLINSON
July 08, 2020
the best The best car buying experience. I was impressed and satisfied with all that were involved. Mike was friendly and so helpful. Pierce was very accomm The best car buying experience. I was impressed and satisfied with all that were involved. Mike was friendly and so helpful. Pierce was very accommodating and Knowledgeable. I enjoyed my car buying experience very much!! More
by wendy9502
July 07, 2020
Completely Let Down Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process bu Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process but maybe his hands were tied.. When the day arrived to obtain my truck,(Sept 2019) the dealership sent a driver to deliver and take my trade in in my neck of the woods because I live 45 mins away in RI. We met to do the VIN check and the dealership sent the driver without the title. I proceeded to wait almost 3 hours because the management at the dealership couldn't figure out how to send a clear fax of it. Even the driver who only does this part time was getting pretty pissed off. Oh well things happen right, we finally get it situated. Fast forward to me having to get it inspected in RI. It failed inspection due to front tinted windows, and a small crack in the tail light that was there when I bought it. I had to spend $200 to get these issues fixed and get it registered. I felt this should be an expense of the dealership and called to explain my situation. Stephen spoke to management and said send us the receipt and we'll cut you a check. Which I did. No check a month later. I call Stephen, he apologizes and says he was told it would be all set and that they've been very busy. I waited almost another 2 months and call again with my frustration. Management tells me sorry they have been busy due to the holidays etc, still no check. At one point I talk with Sylvio and explain. Someone will get back to me. Never happened. It is now July 2020 and never got a check, a call back, or anything. As someone who has been in the service industry for the last 17 years I must say this experience has been awful. Colonial Ford you just lost what could have been a loyal, life long customer due to the experience you gave me and a lousy $200 that you ghosted me for... More
by Fordowner23
July 01, 2020
Excellent Work - Very Professional This shop does a great job! The repairs were performed flawlessly and on-time, as promised. The waiting area is comfortable and the employees who work This shop does a great job! The repairs were performed flawlessly and on-time, as promised. The waiting area is comfortable and the employees who work there are outstanding. I suspect that they're all trained in delivering excellent customer service, which you don't often find these days. These guys are very professional and they have the necessary skills to repair even the most complicated problems. I'm very happy with this dealership. You cannot go wrong with Colonial! More
by brian
