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Colonial Ford of Marlboro - Service Center
Marlboro, MA
736 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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736 Reviews of Colonial Ford of Marlboro - Service Center
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August 03, 2022
Bought a used vehicle, waited 3 weeks for it after paying for it in full, was told it would be serviced fully. Had an issue with it when I picked it up, and found a plugged air filter. Had to bring it back a for it in full, was told it would be serviced fully. Had an issue with it when I picked it up, and found a plugged air filter. Had to bring it back and was without for 4 more days. More
by tdube.bdsupply
Verified CustomerEmployees Worked With
August 03, 2022
Fast friendly service from start to finish! They got my car right in and serviced. I would highly recommend! They got my car right in and serviced. I would highly recommend! More
by suevantre
Employees Worked With
August 03, 2022
Things couldn't have gone better. I needed service right away and they got me in and out in one day! I will definitely be back! I needed service right away and they got me in and out in one day! I will definitely be back! More
by jaqueecivuka
August 02, 2022
Phill in service ways does a great job as well as Rob. Always probessiona and friendly. Always probessiona and friendly. More
by Robert Hetzel
August 02, 2022
There are on this dealer the best service manager! The people who those work here is very friendly and respectful! The technicians are responsible the hard worked! I'm glad and thankfully for God to The people who those work here is very friendly and respectful! The technicians are responsible the hard worked! I'm glad and thankfully for God to find this place More
by bellalinox87
July 30, 2022
Best service at a dealership we have ever received! We have a small fleet of trucks. We always bring our vehicles to Colonial to have them serviced. We have a small fleet of trucks. We always bring our vehicles to Colonial to have them serviced. More
by vmaelectricians
July 24, 2022
Very good at diagnosing problems. Received updates while in the waiting area. Will continue to visit this dealership, Received updates while in the waiting area. Will continue to visit this dealership, More
by billoc
July 23, 2022
Great people great service always willing to bring my F150 there for service in the future F150 there for service in the future More
by bobc.2014
July 22, 2022
Great service! I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. More
by MACURRANDC
Employees Worked With
July 20, 2022
As a life-long Ford customer and proud former Ford employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held by Ford for over a week with ZERO communication, a repair bill that didn't fix the simple problem and in the end...still a problem. No action. The Service Advisor was seldom around so I ended up talking to ALL three Advisors, none of whom knew what was happening. And worst of all, even the Service Manager, Rob was involved promised a call...and completely failed to deliver. I finally just took the car back...with the Service Manager hiding in the garage. If you want TOTAL lack of communication, poor results and unprofessional dealer management, I recommend Colonial Ford. And incidentally...I wouldn't BUY from them either (I've bought more than 20 Fords!)...fearing Sales is as unprofessional as service. An update 8/31 to the above review: Since Colonial Ford either wasn't interested in making the effort or wasn't capable of fixing the problem, I took the Lincoln to a local independent repair shop. They took my car in the same day, took me for a test ride, diagnosed the problem IMMEDIATELY, had the part delivered in 15 minutes and literally completely and totally fixed the suspension noise in one hour while I waited! The mechanic took me for a final ride to prove the fix. Now THAT was service and skill...something missing during all my visits and waits at Colonial Ford. More
by bill
