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Colonial Ford of Marlboro - Service Center
Marlboro, MA
734 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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734 Reviews of Colonial Ford of Marlboro - Service Center
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Verified Customer
September 23, 2021
I waited over an hour for an oil change that I had an appointment for. While I was waiting I noticed the staff wasn’t the friendliest. Not the end of the world because it is just a dealership but you wou appointment for. While I was waiting I noticed the staff wasn’t the friendliest. Not the end of the world because it is just a dealership but you would think a little hospitality will go along way. More
by lcollison87
Employees Worked With
I won’t be doing that
September 20, 2021
Service area was not intimidating especially with knowledgeable writers with pleasant demeanors. Service was quick and not overpriced. knowledgeable writers with pleasant demeanors. Service was quick and not overpriced. More
by jbetses
September 13, 2021
Although I didn't purchase my Explorer from this dealership they treated me like I was one of their regular customers. The service tech was very friendly and was able to diagnosis all my concerns. J dealership they treated me like I was one of their regular customers. The service tech was very friendly and was able to diagnosis all my concerns. Jennifer at the service desk was top notch in my opinion. More
by shaungraham
Employees Worked With
Jenifer Lewis
September 10, 2021
I was not happy with customer service experience while my truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealer truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealership to ask. When I finally picked it up, then truck’s exterior was quite dirty as it had been sitting in a bay for 2 months. There was also a new small dent on rear panel. After several weeks of hearing nothing, I called Ford customer service to see if they could help expedite the process. Worked was performed well, but customer service aspect was poor. More
by DAGIORGI
Employees Worked With
Service department members
September 09, 2021
Not really happy with your dealership brought my car in for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy More
by ejbjobemail
Employees Worked With
Mike Noe
