Colonial Ford of Marlboro - Service Center

Everything was spelled out up front as far as work and cost, along with excellent explanations for both. I will definitely be back if I require more maintenance. cost, along with excellent explanations for both. I will definitely be back if I require more maintenance. More

They failed my TNC inspection because they checked things that were irrelevant to the inspection. I went to another mechanic and passed me and said there was NO issue with my vehicle. This was not the first that were irrelevant to the inspection. I went to another mechanic and passed me and said there was NO issue with my vehicle. This was not the first time THIS dealership failed me when my vehicle was passable. I will not be coming back here More

I felt as though I was a bother to them regarding needing service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. More

Phil was understanding and got the job done, recall work on my vehicle was done in a timely manner, definitely recommend. Inspection times were g on my vehicle was done in a timely manner, definitely recommend. Inspection times were g More

The service rep Rudy was very friendly and tried his best to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 Ford Edge would not open. Not having heard anything, I called at 3:30 only to learn that the electronic diagnosis had started only an hour and a half earlier. At that point they could not find the problem as to why the tailgate would not open. I was assured that the technician working on the car would be in on Saturday to continue the process so agreed to leave the car there, On Saturday when I called I was informed that the technician had not come in. Finally on Monday at about noon I received a call that they had found the problem and we would need a new latch and motor combo for the tailgate. Total cost with diagnosis would be about $750. I realize that the basic problem is not Colonial's fault, but I find it ridiculous that it costs $750 to be able to open the tailgate. There should be a manual override, both for convenience and safety. I consider this a design flaw on the part of Ford. The vehicle is useless as an SUV if you cannot open the tailgate, so we really had no choice but to authorize the repair. We finally got the car back on Tuesday morning. The service rep is friendly, but I cannot give my usual 5 stars because of the length of time it took to repair the car, leaving us without the car, and the fact that a tailgate should be able to be opened manually! More