Colonial Ford

I found the salesman very helpful and knowledgable. The showroom was nice, and there was plenty of inventory to choose from. There was no stress, and the buying experience was enjoyable. showroom was nice, and there was plenty of inventory to choose from. There was no stress, and the buying experience was enjoyable. More

Great dealership to work with, Friendly & Courtious Staff excellent service department. This is my 3rd Ford product and so far so good. I would highlt recommend Colonial Ford to anyone interested in Staff excellent service department. This is my 3rd Ford product and so far so good. I would highlt recommend Colonial Ford to anyone interested in purchasing a Ford product. More

Pat Stavola was fantastic. Friendly, nice, informative, low-key and not pushy. I loved corresponding him with by email initially and then in person. He also sent us follow-up emails after we bought the car low-key and not pushy. I loved corresponding him with by email initially and then in person. He also sent us follow-up emails after we bought the car and asked if everything was going well. Really enjoyed dealing with him. More

Called my dealer on a Wednesday to talk about possibly trading in my 2010 Ford Focus for a bigger vehicle. On Saturday morning we drove from our house in Torrington to Danbury and within a short time dro trading in my 2010 Ford Focus for a bigger vehicle. On Saturday morning we drove from our house in Torrington to Danbury and within a short time drove out of the dealership with a 2013 Ford Fusion. Very happy with the vehicle being that we needed a car with a little more room. The salesman Pat Stavola was knowledgeable, helpful and overall great to work with. I have recommended this salesman & this dealership to many over the past few years and will continue to do so. I was given a great trade in on my vehicle and was able to keep my payments within my price range. Overall experience with Colonial Ford...150%!!! More

Tom S. - great! Wish they had our car in lot, but Tom S. - great! Wish they had our car in lot, but didn't. We took a nice car in it's place - they wheeled & dealed. But not exactly what we wante Tom S. - great! Wish they had our car in lot, but didn't. We took a nice car in it's place - they wheeled & dealed. But not exactly what we wanted. But still very happy! More

Throughout my car buying process, everyone at Colonial Ford was very friendly, professional, and knowledgeable. My salesman, Pat Stavola, was always reachable via email or phone for questions or updates. Ford was very friendly, professional, and knowledgeable. My salesman, Pat Stavola, was always reachable via email or phone for questions or updates. He responded to emails within an hour, even on weekends. Other dealers were a day or two with their replies. Once I purchased the car (Ford CMAX Energi), Pat spend almost an hour going through every button, feature, function, voice command, and computer menus until I was comfortable pulling out of the lot. I have always bought American made vehicles, and after my experience at Colonial, I am looking to make them my dealer of choice for any and all future purchases. More

I love Colonial Ford! Pat Stavola, my salesman, and the I love Colonial Ford! Pat Stavola, my salesman, and the whole sales department make sure that you are getting the right car, and at a great price. I love Colonial Ford! Pat Stavola, my salesman, and the whole sales department make sure that you are getting the right car, and at a great price. More

Brought my Escape into the dealer to address an air bag light and to fix a squeaky steering column that has been there since day one but had gotten worse after a service visit about a year ago. The air bag light and to fix a squeaky steering column that has been there since day one but had gotten worse after a service visit about a year ago. The air bag problem turned out to be a corroded wire harness, which was easy an inexpensive to fix. Unfortunately, it cost 2 hours of labor to analyze, identify and repair. There was a TSB on the steering column squeak that I'm very happy they were able to fix. But the labor cost was almost twice the cost of parts; an unfortunate reality. Overall, the service was top quality, the advisor was friendly, helpful and explained the diagnosis well. I'm happy that pesky squeak is gone. But, and this is why I avoid dealers for all but major and annoyance issues, I still feel dealers over charge for labor costs. More

Excellent service at a competitive price! We especially appreciate the ability to service all our family vehicles at one location where we are treated like family. Thank you. appreciate the ability to service all our family vehicles at one location where we are treated like family. Thank you. More

Counter person Rick is always great. Truck when in and was worked on right away. Over all its was a great experience. Thanks Harry Rickert was worked on right away. Over all its was a great experience. Thanks Harry Rickert More