Colonial Hyundai

Jim Krause was an excellent sales person. He was more excited for my new purchase than I was. He did a superb job of working with me on my buy and staying within my price range. Additionally, for the pri excited for my new purchase than I was. He did a superb job of working with me on my buy and staying within my price range. Additionally, for the price I am paying my amenities are even better! I plan on taking a friend to Jim Krause within the next month. I feel like he has the ability to come through for individuals that are having a difficult time closing a deal on a new car. More

Worst experience I have ever had! They totaly took advantage of me being a single women. The sales process was horrible. The sales guy was completely hung over and smelled like booze. I kept wantin advantage of me being a single women. The sales process was horrible. The sales guy was completely hung over and smelled like booze. I kept wanting to leave and they wouldn't give me my keys back. Finally wore me down after 4 hours being there. Had the car a little over a month and the car broke down 2x in one week and they want me to pay for it. The sales manager was so mean to me on the phone and I had to my father call him. I wouldn't wish this experience on my worst enemy!! More

My vehicle for the past 7 years has been a Nissan Altima. I have greatly enjoyed this vehicle, and have never had a problem. That is until my son became a licensed driver, and with his busy social schedule, I have greatly enjoyed this vehicle, and have never had a problem. That is until my son became a licensed driver, and with his busy social schedule, I began to feel like a trapped villager. Hence, time for a new car purchase! Since I enjoyed the Nissan, I decided to see what was available in a crossover type SUV. I like the look and the price of the Nissan Rogue, and after some research, I entered the MVP Nissan Dealership in Exton, PA. WOW - What a horror story!! The salesman was great, however, he was extremely limited on what his duties were (per dealership rules). I entered the dealership on a Thursday, and let the salesman know I would be purchasing a vehicle by the end of the following week. All was fine until he had to go to his boss for a number, then his boss came out, talked with me and said he had to go to his boss. I asked "How many bosses are there here?" The charade began to play out, and after 4 1/2 hours at the dealership,I was told they could not find a Rogue in Grey and that I should buy an Altima today. They did not even pick up a phone and try to find one. I was just told - no. So I left feeling like I had just wasted 1/2 a day with no results! After a little more on line research, and a friend giving great reviewson her Hyundai Sante Fe, I decided to check one out. So now, one week later on a Thursday evening I enter Colonial Hyundai in Downingtown, PA. I was immediately greeted with a smiling Jim Kraus. I made no mention of my Nissan experience, or my time frame of purchase. Jim listened to what I wanted, and what was important to me, and within several minutes I was test driving a Sante Fe. Jim did not know it at the time, but I was sold after the test drive. But, now, the dreaded lets make a deal - I was prepared for the worst!!! Let the games begin I thought. On the contrary, I was wowed at what took place: I was actually offered the best possible deal the first time, and in quick fashion. I thanked Jim, and told him I needed time to talk things over with my husband, and we would be back in touch on Saturday. We were and we made the purchase!! I love my new Sante Fe!!!! And if I may mention, although the dealership was packed, and I mean packed with customers, we felt as though we were treated like we were the only ones there. It was a pleasure to deal with a salesperson who was not only courteous and personable, but knowledgable as well. Thanks Jim I would certainly recommend Colonial Hyundai, and would highly recommend Jim Kraus to any friends or family in future. Don't loose this guy - what an asset! Thanks again. Sincerely, Diane DiFronzo More

Went in for a test drive on a 2008 Toyota Rav4 on Saturday April 17. I'd been eyeing it for a while on their website, I really liked it from what I saw on the internet and was prepared to make a purc Saturday April 17. I'd been eyeing it for a while on their website, I really liked it from what I saw on the internet and was prepared to make a purchase and had secured financing through my credit union. When we got to the dealership we were promptly met by the salesman who quickly got us in and brought the vehicle out for us (me and my husband) to look at and test drive. the Vehicle was in less than stellar condition, there was also damage to the rear bumper that is not disclosed on the website. The salesman told me and my husband the reason why the veh was so dirty was due to the amount of tests drives it had gotten. After test driving the vehicle, I still liked it even in the condition it was and the damage on the rear bumper but wanted to think about it. I expressed to the salesman on NUMEROUS occasions I would like to think about it, he kept saying ok there is "No Pressure" but if I get it down to this and this and this price will you committ to buying it???? again I reiterated I wanted to think about it. He then said he will write something up and I can leave a $100 deposit, he GUARANTEED our deposit would be refunded and we had 72 hours to think about it. Trusting the guarantee of a refund, I went ahead and had him swipe my credit card for the $100 deposit, he then sent us to see his "Finance Manager" who did up the pink slip, when we looked at the slip it had more money than what was quoted by the salesman, they charge you for the air in the tires?? How do I confirm that the nitrogen air is in the tires and not regular air? As soon as we got into the Finance managers office he gave us the once over and asked if I did'nt want their financing, I told him NO since I had my own and I'm still deciding wheter I wanted the car or not, I also told him I was not comfortable signing any sales agreement, he instantly got defensive (down right rude) asking us over and over why why why??? then he called the salesman back in the office. At this point I was irritated, aggravated and wanted to swing so I decided to sign the paper and get out of there. I've been calling ever since to get my money back and I'm still waiting. I wish I had read the reviews before going to this dealership. Very very sleasy. More