Colonial Hyundai

Don't go to this dealership. I got swindled by them. Don't go to this dealership. I got swindled by them. They are as phony as a $3 bill. All they care about is being nice to you til they get their Don't go to this dealership. I got swindled by them. They are as phony as a $3 bill. All they care about is being nice to you til they get their positive rating. Rate them honestly. They play games with financing. I got approved for a good rate and they called me back in and said i had to resign due to a technicality. When i came back in they said that i had to change banks (unbenowst to me they moved up my first payment) they upped my payment and rate and cut what they were offering me. I felt in a bad posiiton as they already had my car on trade in and didn't know what to do - their finance guy pressured me into signing a new (worse deal and here i am stuck with it). In short they are a bunch of crooks who shouldn't be operating....Buyer beware - after you are stuck with it for 5 years it's too late. I was a devoted Hyundai dealer - now I will never buy a Hyundai again and i advise other people not to either. Buy American - buy a Ford. Suzette More

I've worked with 2 different sales people here to purchase 3 cars. Twice I worked with Mr. Kenneth Infante and the other sales person's name I forgot. I've had a pleasant experience all three times a purchase 3 cars. Twice I worked with Mr. Kenneth Infante and the other sales person's name I forgot. I've had a pleasant experience all three times and I've purchased all three cars at well below MSRP. If you walk in there knowing what you should be paying, acknowledging that the dealership is in business to make SOME money, you won't be disappointed. However, be prepared to spend some time there while they try to keep the prices up. I would appreciate more accurate description of what is available when I call on the phone. Twice, we called and was told there were several in stock of the specification I asked for but came by to find out there was only 1 or 2 in that specification. Although their sales is great... service is another issue. I tend not to go to this dealership for service. I may write a negative review on this later. More

This dealership is perfect example of the sterotype salesmen. Our car was over priced by thousands, yet made to seem like we were getting a deal. We were promised 2 full years of service no matter ho salesmen. Our car was over priced by thousands, yet made to seem like we were getting a deal. We were promised 2 full years of service no matter how many miles we put on the car, by both the salesman and one of the managers. When we were provided with only one punch card for service, we thought nothing of it. Now after 9 months, our punch card is close to the end of its first year. When asking the service dept. how to go about another card, we were told to take it up with the salesmen who sold us the car. We were told that each new car comes with only 1 year free service. It's nice how that story quickly changed. We paid for an upgrade in the roof of the car and had the liner falling down within a few months of our purchase. The middle arm rest in the back seat had a tear from the leather not being placed correctly. Oh the best part, is sitting in their waiting room for service- they hide you on the side of the building where it is HOT! The a/c doesn't work in the summer or is overwhelmed by the sun. At least you get to sit there with other frustrated customers, who like us will never buy from this dealership again. More

Having read some negative reviews about the dealer but being atracted by the low prices I went to Colonial Hyundai of Downingtown with misgivings and caution. To my delight it was a very satisfactory expe being atracted by the low prices I went to Colonial Hyundai of Downingtown with misgivings and caution. To my delight it was a very satisfactory experience. I ended buying a new 2009 4 door automatic Accent for a most reasonable price and a good trade-in. One has to be able to work toward an agreement and be cautious about the extras, but that is pretty much true of any car buying. We did not have to wait, were dealt with professionally and friendly. After we agreed on the deal the car was detailed in an hour and everything worked out as promised. Paul Mojzes More

I have never been so disappointed in my life..When you complete an application online they approve everyone so then you drive there and think your approved and then they drop the bad news on you that says complete an application online they approve everyone so then you drive there and think your approved and then they drop the bad news on you that says they can't appove you and I believe they do this to alot of people because in my 3 1/2 hours of being there with my Daughter and Son-in Law they did this to at least 3 other couples..They also make these announcements that there goes another satisfied customer in a new car but you never see anyone leave..I also think this guy you go through on line to be approved is fak too...I would not tell anyone about this place... BIG DISAPPOINTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Total waste of time. Bait and switch. Dealer called me before I left home informing me that rebates advertised are applicable to all cars in inventory. If I have time I will take them to small claims for before I left home informing me that rebates advertised are applicable to all cars in inventory. If I have time I will take them to small claims for waisting my time and the gas I paid for driving their way. Below is just a summary of what happened: Increased the price of the vehicle being negotiated way above sticker Added 2000 worth of unnecessary services to the price Declined to apply rebates advertised and promised over the phone Informed me that there is a sign on the SIDE door that says that advertisement has an error (why not on the front door and why did you call me home then) POOR math in coming at final value and incredibly POOR handling of customers.. certainly not used to dealing with the average middle class.. if you know what I mean. Cash requested + trade inn value proposed where much higher than the sticker price of the car. Yes.. that too.. the “manager” sent his sales rep to bring his calculator and some tissues because he had cold.. we did not like the way he treated the employee, who was doing a fantastic job with us until we met that manager. More

My experience at Colonial Hyundai was nothing but pleasant. My salesperson, Laine, was easy to work with and always a gentleman. Jim Lopez made the experience fun and has stood by his promises. I pleasant. My salesperson, Laine, was easy to work with and always a gentleman. Jim Lopez made the experience fun and has stood by his promises. I would recommend Colonial Hyundai and would not hesitate to purchase my next car from these same gentlemen. More

As a customer I would like to say a few words about all the people that I dealt with at Colonial Hyunadai. Let me start by saying as a customer with poor credit I had to go online to find a dealer who wou the people that I dealt with at Colonial Hyunadai. Let me start by saying as a customer with poor credit I had to go online to find a dealer who would even want to deal with such a customer. My credit is poor dut to circumstances beyond my control. I had a response the same day from Colonial Hyundai Her name was Jessica and was very courteous and friendly. I then proceeded to go down the next day which was a Saturday. I was trading in a car and trying to purchase a newer car with a warrranty and better on gas and a price that I could afford. These people work with me not giving up once to get me a deal I could live with. Not only did I pget to purchase a car I love very much I also regained faith in the people of good nature. These people could not have been any nicer and understanding. I would reccomend anyone who is looking for a car to go to Colonial Hyundai for friendly and courteous service. If they could help me get a car they can help anyone. I am sure of that. Thank You again Colonial Hyundai. I don't know who gets to read these messages but I think the people who it is written about should get to know when they do a good job as well as when they don't . I would really liked this passed on the the employees of Colonial Hyundai so that they know I appreciate everything they have done for me. Thank you again. Janet McDonough A very satisfied customer God Bless! More

BEWARE OF THIS DEALERSHIP AND ONLINE QUOTE "PROMISES" We BEWARE OF THIS DEALERSHIP AND ONLINE QUOTE "PROMISES" We received an online quote...this dealership did not honor the quote, and danced around the "f BEWARE OF THIS DEALERSHIP AND ONLINE QUOTE "PROMISES" We received an online quote...this dealership did not honor the quote, and danced around the "fine print". After a long wait, we finally met with the sales manager, Mr. Lopez. We agreed upon a price and finance rate. They promised us the car, detailed and ready as soon as we finished with financing. The car was pulled up and "ready to go". After another long wait, we finally got to the financing department. Started to listen to the long speech regarding extended warranties, blah, blah, blah, when I noticed that the price and APR were not as quoted. Thankfully we had not signed anything. Mr. Lopez was called and stated that we had "misunderstood his offer", even though we had a paper in his writing with his agreed price. At that point, we walked out. This dealership wasted our time. They had no intention of honoring the online quote given by Jennifer Savastio. More

What a scam . First you wait maybe over 9 hours to get into a piece of crap car which of course I fell for. Even came with a 6 month warranty(hehe) so the first week I had the car the transmission was ban into a piece of crap car which of course I fell for. Even came with a 6 month warranty(hehe) so the first week I had the car the transmission was banging into gear. Took back to the service department and they replaced some bulbs, oh ok. Then I rode it home same crap. Called Colonial and was told that the service manage of 25 years was never wrong. Well apparently they are because I took it to a reputable transmission place and they have the whole transmission out and it needs to be replaced my wallet shocking. Now Colonial washes their hands while I continue with no car and steep payments. Then I find out too late they have all kinds of complaints against them. Run everyone from these people More