Back

Colonial Hyundai - Service Center

Downingtown, PA

not yet
rated
832 Reviews

832 Reviews of Colonial Hyundai - Service Center

Sort by
January 27, 2020

Always the best... that is why I drive out of my way to come to Colonial Hyundia in Downingtown and I live in Boothwyn, Delaware county More

by LLINDA214
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Colonial Hyundai responded

Thank you for leaving us such a kind review Linda! We are so grateful to have you as a loyal customer. Knowing we have customers who drive distances to come to our dealership is what motivates us to keep improving. Thank you again for your business! -The Colonial Team

January 24, 2020

No problems! I received prompt service at a reasonable price like I always do. Donna checked me in and out quickly, and sorted out some paperwork problems (that w More

by FRED.BRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Colonial Hyundai responded

Thank you for the review Fred! It is always our pleasure to work with you and we sincerely appreciate your business! -The Colonial Team

January 24, 2020

My recent experiences I had a problem with my alarm system. When I called, I was told to bring the car in. In spite of a heavy schedule, they fit me in and fixed the pr More

by JSHEA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Escobar
Jan 27, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We always do whatever we can to make our customers' lives easier. Thank you for your business! -The Colonial Team

January 23, 2020

Michelle is the best I stopped by to get my tires inflated without an appointment and Michelle immediately took care of me. Turned out my inspection had expired and she no More

by CAROLT1702
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michelle
Jan 24, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We appreciate you sharing your experience and it was our pleasure to help you! We always do what we can do go above and beyond for our customers! Thank you for visiting us and we hope to see you again soon! -The Colonial Team

January 22, 2020

Donna was great at keeping me informed and she knew I had to be away for business and got me taken care of right away. More

by DAKEJO3
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We always do whatever we can to make our customers lives easier and we are so glad to hear Donna was able to provide you with great customer service! We appreciate your business! -The Colonial Team

January 22, 2020

GREAT FOLLOW UP Donna and the entire team attention is 2nd to none. The team was completely thorough in making sure all issues were resolved. They communicated with m More

by brownie81372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Escobar
Jan 24, 2020 -

Colonial Hyundai responded

Thank you for the kind review! We love to hear our team has provided you with such a great experience! We always do our best to create a quick and easy process for our customers to service their cars. We thank you for your business and hope to work with you again! -The Colonial Team

January 22, 2020

Service was completed on a timely manner ahead of schedule time requested. Text that service was completed was a nice feature. Cashier was friendly as well. More

by Momerv
Recommend Dealer
Yes
Employees Worked With
Ruben Escobar
Jan 22, 2020 -

Colonial Hyundai responded

Thank you for the review! We have been working on making our service department more efficient and convenient for our customers, and we are glad to hear you enjoyed the new texting feature! Thanks for your business! -The Colonial Team

January 21, 2020

Fast Service I had several issues that needed to be reviewed and addressed. Service took much less time than I expected. Was very happy that my air bag issue was More

by MACKIE134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We always do our best to create an efficient and positive experience for our customers! Thank you for visiting us and we hope to work with you again soon! -The Colonial Team

January 20, 2020

I always have great service and the service department is courteous and very helpful. Ruben is always courteous and helpful. He answers all my questions More

by CNLAIRD
Recommend Dealer
Yes
Employees Worked With
Ruben Escobar
Jan 21, 2020 -

Colonial Hyundai responded

Thank you for leaving us a review! We are so glad to hear you had a positive experience with our service department and we appreciate your business! -The Colonial Team

January 20, 2020

Poor experience I was recently in the service department for a routine electronic update per a recall. The recall notification said the service would be completed in More

by jcs8787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not including any employees in the office specifically because they didn't do anything wrong
Jan 20, 2020 -

Colonial Hyundai responded

Hi, As the Service Manager, I am sorry to hear about your recent experience, we strive to deliver an exceptional experience at every visit. I don't recall a day that we ran that far behind, so I'd be interested in learning more to see what happened. If you'd be so inclined to give me a call, I'd be more than happy to see where we fell short. In doing so, I hope that I can turn the experience around. I'm also sorry to hear about the glove box issue, again, with more info I can follow up with my technician as that's unacceptable. I really look forward to hearing back from you so we can possibly work through this. Sincerely, Kevin Wagner 484.364.3772

...
27
...