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Colonial Motor Mart
Indiana, PA
637 Reviews
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Showing 637 reviews
April 08, 2013
I have made an appointment for my Mitsubishi lancer evolution to be serviced for transmission problems at the end of 2012, the dealership had my car 1 month without servicing it. Each time I called I g evolution to be serviced for transmission problems at the end of 2012, the dealership had my car 1 month without servicing it. Each time I called I got the typical run around of why its not fixed, so 1 month of my car sitting in their lot while I pay for it and insurance on a car I can't drive. Needless to say this was very poor on their part. I picked my car up untouched after 1 month. Took the car back months later for another appointment. I was reluctant to do so but only other Mitsubishi shop was about another 45 mins away. This time it's going on 2 months without service again...this is 3 months now!!!!! $437 a month for a car I can't drive and plus $200 In insurance just for a car to sit in their car lot. But this ordeal gets worse, after being told lies a number of times about my car being in the shop I drive over 20 miles to their dealership to find my car outside while being told on the phone 3 days in a row that the car was tore apart. I call and complain and they offer no help whatsoever to help out with their horrible service. I was told by their service manager he was returning a call 2 weeks ago with an update he failed to call back, the owner was to call me the following day and failed to. It has taken me to file a complaint to the better business bureau and to file one with Mitsubishi to even try to get my car fixed. In all I would never recommend this dealer to service any vehicle on account of taking almost 3 months to even look into a car there is no way possible that they are that busy. I personally will not buy any car from this dealer just because if it needs service I would refuse to take it there ever again. This review is in no way to bash the company but to just get my situation out there very unpleasant to be without a car your paying for for 3 months. Hopefully this gets posted for others to read, the review explains my reasons for the 1 star ratings for the length to even move my car out of the same parking spot for months, for the lying I have heard, and the troubles to file complaints with other companies for this one not doing their job......update, after 3 months and almost $2,000 paid while the car was in their lot the owner calls claiming my voice mail was full so he couldn't contact me? I had 2 voicemails saved so I don't think that was the case, anyhow he offered 1 car payment which is nothing compared to 3 plus 3 insurance payments. When we talked on the phone about that he screamed and yelled because I didn't like his 1 payment offer. He claimed he wanted to help, if that was the case fix my car or pay me for the 3 months. But after this conversation on the phone I decide to go get my car back and take to another dealer. They are getting my car in their shop in 2 days and will only take about 1 day for Mitsubishi to decide who's paying...not taking weeks or months like colonial has told me numerous times. Ending conclusion is this was a horrible customer service from most of the service staff, they all willingly made up lies to a customer and treated me like garbage, glad I got my car back and have taken it to a different dealer where I'll get the car back in a week or 2 not months. Thanks for reading, hopefully you don't get treated like this if your vehicle is taken here More
by ShawnArble
Employees Worked With
Jerry (service manager) another employee at the service desk forget his name
April 06, 2013
I visited this dealership in fall of 2012 looking for a GMC Acadia. Joe Cardiello spent time with me and took me for a test ride in an used Acadia. My wife was not with me at the time, and later we deiced GMC Acadia. Joe Cardiello spent time with me and took me for a test ride in an used Acadia. My wife was not with me at the time, and later we deiced to wait to the following spring to purchase another vehicle. When I informed Joe of our decision , her was very accepting and did not try to pressure us to change the time table. This response prompted a return visit in spring of 2013. Joe was patient and helped us work through several options for lease or purchase. We finally decided to purchase a used 2012 certified GMC Acadia. Throughout the process, he accommodated our work schedules and even offered to pick up our vehicle that was in for service at another dealership. Following the sale, he arranged for some repair work and helped get all the technology re-set and working on the vehicle. Based on our past experience with auto dealerships, this one was a pleasant surprise. We would refer anyone we know to Joe without reservation and we appreciate all his help. More
by bgraham1125
Employees Worked With
Joe Cardiello
April 04, 2013
Colonial Motor Mart and Tommy Bresnahan made my car shopping experience memorable! I purchased my first car, 2011 Chevy Cruze, at this dealership and Tommy helped me feel confident and satisfied in my shopping experience memorable! I purchased my first car, 2011 Chevy Cruze, at this dealership and Tommy helped me feel confident and satisfied in my decision. He showed me all the great features of the car and made sure I was comfortable learning each aspect. He also helped set up my On Star and was professional and courteous to the service rep. the whole time. I really felt like the task at hand was his number one priority. I would recommend anyone looking to purchase a new or used vehicle to go to Colonial Motor Mart and ask for Tommy. I love my car and thank them for giving me such great service! I am truly a satisfied customer. More
by LakenMcDonald
April 01, 2013
CYNTHIA:[:DEALING WITH YOU FOR A USED CAR AND SPENDING TIME WITH ME, WAS SHOWING ME YOU ARE A GREAT ASSET TO COLONIAL MOTORS.. THANK YOU. TIME WITH ME, WAS SHOWING ME YOU ARE A GREAT ASSET TO COLONIAL MOTORS.. THANK YOU. More
by BUDDYRON
Employees Worked With
CYNTHIA CARDIELLO, Cynthia Cardiello
March 30, 2013
Tommy helped me find a vehicle I could afford and a vehicle that I love. Tommy and the staff were very accomodating to myself and my 9 year old son. I have told my family, friends, and co-workers if th vehicle that I love. Tommy and the staff were very accomodating to myself and my 9 year old son. I have told my family, friends, and co-workers if they every need to purchase another verhicle that they need to go see Tommy at Colonial. More
by MaryJoAskew
Employees Worked With
Mike Black
March 27, 2013
I work in a customer service field therefore good customer service is very important to me. Within a very short period of time I could tell Greg Martin was all about the customer too. I picked a col customer service is very important to me. Within a very short period of time I could tell Greg Martin was all about the customer too. I picked a cold rainy Saturday to look for a car and Greg very patiently walked around the car lot with me answering all my questions in a very respectful manner. The entire staff made me feel at home. Colonial Motor Mart was the first and only dealership I shopped at. Now I'm the happy owner of a Mazda 2. Thanks for everything. P. Supko More
by pmsupko
March 25, 2013
I am a return customer of this dealership. Very happy with their service . I have purchased several cars fr them . A customer since 1972. They have always been fair with me. with their service . I have purchased several cars fr them . A customer since 1972. They have always been fair with me. More
by F Romani
Employees Worked With
Joe Cardello CJ Spadafora
March 23, 2013
I was looking for a used SUV that would be big enough for passengers in the back seat and sit comfortably. I purchased a used 2011 Jeep Liberty and I love it. passengers in the back seat and sit comfortably. I purchased a used 2011 Jeep Liberty and I love it. More
by jdebar
Employees Worked With
Chris Frank
March 19, 2013
I would like to take the time to thank Colonial Motors I would like to take the time to thank Colonial Motors for the recent vehicle purchase I have made. I am very pleased with my new vehicle. Altho I would like to take the time to thank Colonial Motors for the recent vehicle purchase I have made. I am very pleased with my new vehicle. Although I am very happy with my purchase it would not have been without the efforts of JD Grantz that I would have had the opportunity to make this purchase. JD has gone above and beyond his job duties to make my experience as easy as it could have been. When I started my search for a vehicle I had a lot of doubts that I would find something affordable or even find a company that would help me deal with finding a lender to work with my credit. I was currently paying on a truck with extremely high interest that was not even worth what I still owed. When I started to talk to JD he assured me that he would do whatever he could to help. I gave him my information and in no time at all I was meeting with him to go over all of my options. Not only did he find a creditor that would help me, it was also at a percentage rate that I would never have guessed I would be eligible for. The very next day I met with JD to sign papers on my new Nissan Titan. I never would have thought it would be overnight that I would be getting out from under my old truck loan and driving home a new truck. JD worked really hard to help me out of my old loan and finding a vehicle that I could afford but was also exactly what I wanted. I could not be any more appreciative for what he has done for me. I do not believe there are a lot of people that would have worked as hard as he has to help me. I will definitely be going to Colonial Motors for any purchases in the future. Sincerely, Jim Rhoades More
by thumper686
March 18, 2013
I was very pleased with the service and helpfulness from everyone there..i felt comfortable from the time i walked in and spoke to the greeter till the time i was handed my new keys to my new vehicle and le everyone there..i felt comfortable from the time i walked in and spoke to the greeter till the time i was handed my new keys to my new vehicle and left parking lot. Thank you Colonial More
by nmobus90
Employees Worked With
Joe Cardiello, Mike Black
