Colonial Nissan of Medford - Service Center

Ken found me an appointment time, took care of me in less than the quoted time, and even found me an applicable coupon. Thanks Ken. than the quoted time, and even found me an applicable coupon. Thanks Ken. More

Ken was very kind. He displayed a high level of dedication to customer service. He offered information on paynment options such as One on One versus the online discount which saved me money! dedication to customer service. He offered information on paynment options such as One on One versus the online discount which saved me money! More

I purchased a Nissan Rogue in '08 from Colonnial Nissan. I was so satisfied with the sales process and their professionalism that I decided to "try out" their service department. I have been nothing but de I was so satisfied with the sales process and their professionalism that I decided to "try out" their service department. I have been nothing but delighted with service. Specifically my service advisor, Joanne Sasso, has proved to be extremely knowledgeable, helpful, professional and trustworthy. During the past 3 years she has made it to so very easy to schedule service, resolve any issues or questions I may have had. Joanne is committed to provide you with exceptional customer service. Then there is Jim Islami (manager). He has always been there to make sure you are satisfied with the service provided by his team. If you have a question or need assistance he jumps right in to help you. I have nothing but KUDOS for everyone at Colonnial Nissan. I definitely recommend everyone to do business with this dealership More

As always, Ken does a great job in getting my car into the shop quickly when I call to schedule an appointment, then gets the work done quickly in good quality workmanship manner. Today, I brought a frien the shop quickly when I call to schedule an appointment, then gets the work done quickly in good quality workmanship manner. Today, I brought a friend to test drive a new Juke after I told him how great of a Service Department they had at this dealership. I highly recommend. More

Joanne Sasso was exceptional, very pleased with her knowledge as well as her professionalism. Will diffidently be back and recommend this dealership and service writer :) knowledge as well as her professionalism. Will diffidently be back and recommend this dealership and service writer :) More

The Colonial Nissan of Medford, MA Service Department is the finest service department I have encountered in over 45 years of driving. During that time I have owned twenty three (23) vehicles and this servi the finest service department I have encountered in over 45 years of driving. During that time I have owned twenty three (23) vehicles and this service department harkens back to the days of quality service as opposed to today's service departments, which do not genuinely care about the customer. I can state unequivocally for the record that Mr. Islami and his service department personnel are superb. Every time I have my vehicle serviced I am confident that the job will be done "correctly, the first time". I alspo appreciate the open dialgogue they provide if I have a question.which is unsurpassed by any other dealership. Over the course of the last two years on two (2) occasions I have thought of purchasing a vehicle from a different manufacturer. But, I recognize that it took me many a year to find a service department of this caliber and each time I relent as my number one priority is having the vehicle serviced properly. I state for the record, Mr. Islami and his service department is the finest in the New England area. Due to Mr. Islami and his staff three (3) friends have purchased vehicles at Colonial Nissan of Medford and two others, who did not have confidence in their dealerships, have their maintenance services performed at Colonial Nissan of Medford. Normally, I do NOT recommend companies to others. However, in this case, I do and each of my friends and associates who have their vehicles serviced there are completely satisfied. There is no finer Nissan motor vehicle service department in this state. More

Scammers is the best word for them. You all agree on the service and price and the guy who booked you in adds on stuff. NEVER EVER AGAIN. service and price and the guy who booked you in adds on stuff. NEVER EVER AGAIN. More

I purchased my car here several years and have no regrets. The quality of the work is phenomenal. They are straight forth with their customers. They aren't looking to take more money out of your pock regrets. The quality of the work is phenomenal. They are straight forth with their customers. They aren't looking to take more money out of your pocket, they want you to save money. Colonial has a very customer friendly environment. I would recommend anyone to go to Colonial Nissan. More

All I wanted was a part for a Sentra S for one of my customers. I went to the parts dept and got nothing but a bad attitude from a guy with a gotee. He condescending and just down right rude. I run a au customers. I went to the parts dept and got nothing but a bad attitude from a guy with a gotee. He condescending and just down right rude. I run a auto shop and in the past told customers to go there in order to get parts that I can not get. That will not be happening in the future. It makes me look bad sending a customer there and risk them be treated like this. More

I recently purchased a 2011 Nissan Juke through Colonial Nissan. It's been quite some time since I've purchased a new vehicle and have had many questions about it's driving style, etc. I've also had to br Nissan. It's been quite some time since I've purchased a new vehicle and have had many questions about it's driving style, etc. I've also had to bring it in for a service engine light and paint defects on the interior. Each and everytime I've been in, it's been a wonderful experience. I've never been made to feel silly about my questions and when actual service was necessary my car has been in and out of there in no time flat. I'm always offered a ride to/from work and always, always greeted with a smile. It's never fun to be without my car, but the service group at Colonial make it as pleasant of an expereince as it can be! I recommend this dealership to everyone! More