Back

Colonial Volkswagen Subaru

Feasterville, PA

4.2
535 Reviews

200 West Street Rd

Feasterville, PA

19053

Directions

By Type

Showing 535 reviews

December 14, 2009

steer clear of this dealership. they use every come-on in the book. I wasted my time even bothering to drive to this sham of a dealership. From the car-fax mileage not matching up with the odometer read More

by NJ1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan
Feb 03, 2010 -

Colonial Volkswagen Subaru responded

To Whom it may conern, I am not sure who you are referring to or even if you have the correct dealership. We do not employ a Ryan here at Colonial Volkswagen Subaru. I have been here over 2 years and there has not been a Ryan at Colonial Volkswagen Subaru. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service. Based on your DealerRater.com review, you experienced a less than satisfactory visit. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. As for our Internet pricing, we advertise pricing on new and pre owned vehicles, pricing them very aggressively and clearly for the public to see on hundreds of web sites. Please feel free to call me if you have any questions. Martin Maiorano Internet Director 215-355-8800

December 01, 2009

This is the second time I've purchased a Subaru from colonial the sales reps were excellent and made buying a car quick and enjoyable.This is the first dealership I will go to when buying a car in the f More

by spoon34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin
December 01, 2009

This is the first car that I have purchased from this dealership. I feel that the service was outstanding. They even stayed late to make sure that all my paper work was complete and my car was properly s More

by grich648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty M
December 01, 2009

This was my 2nd auto purchase from Marty at Colonial VW Subaru in Feasterville. The professional & friendly customer service always brings me back to make another purchase. Colonial seems to always offer t More

by jr9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Maiorano
October 22, 2009

Rude, uncouth sales reps. Not upfront about problems with the car. Not willing to replace missing stock parts, although car is pre-owned certified. Dealership manager flipped out because we wanted to back ou More

by FeralLycan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Boyle
Dec 01, 2009 -

Colonial Volkswagen Subaru responded

Dear Mr. Customer, I am sorry you had a bad experience. It is our intention to completely satisy all of our customers before, during and well after the deal is made. Colonial is constantly working on improving our customer service and your feedback is welcomed. I talked to the managers involved in your car deal and they state you were not satisfied with how the car was equipped before you purchased the vehicle. You brought the itmes of your concern to the sales team and we made an agreement to discount the vehicle to your satisfaction. You then purchased the vehicle. Please feel free to contact me at 215-355-8800. Marty Maiorano, Internet Director, Coloial Volkswagen Subaru

...
54