Colonial Volkswagen of Medford

Just traded in my Pontiac for a SportWagen. I began the process via email inquiry, and dealt with Steve Gill. He answered my questions in a professional manner, and I came in to start the ball rolling on t process via email inquiry, and dealt with Steve Gill. He answered my questions in a professional manner, and I came in to start the ball rolling on the trade. He's knowledgable and enthusiastic about VW products, and drives one himself. We worked a bit to balance selling price vs trade-in value. It wasn't the deal of the century, but it was pretty fair, considering I was trading in a convertible with winter coming, for a desirable 40+ mpg diesel wagon with a stick. He even came in the evening of his day off (and I'm assuming salespeople here only get one day off per week) to finalize the deal, and didn't seem the least bit put out by having to do so. The only slightly negative part for me was sitting through the always uncomfortable "add-ons speech" that seems to be mandatory when buying a new car (I'm talking about the dreaded SIMONIZING, and all the other doodads you can purchase yourself if you really want them for much much less). But this came from the financing department, not Steve. Interestingly, I had purchased my Pontiac from Colonial in Watertown a few years ago and had a relaxed, painless experience there as well. More

I wanted to buy my new VW here because the dealership is close to my house, however, after multiple phone calls, I couldn't get Greg to call me back. In our last phone call I was asking about how much the c close to my house, however, after multiple phone calls, I couldn't get Greg to call me back. In our last phone call I was asking about how much the car would cost, and he couldn't even tell me. He never called me back. I went to Commonwealth VW and bought my car there. They were fabulous. I'm not sure if Greg is disorganized or just didn't want to sell me a car, but I wouldn't recommend shopping here. More

Sean was very friendly right when we walked in. I told him exactly what I wanted to look at and he got straight to business and found a perfect Jetta for me. He got the best price for me. He is a real peo him exactly what I wanted to look at and he got straight to business and found a perfect Jetta for me. He got the best price for me. He is a real people person and knows what he's talking about. My overall experience at VW was easy and stress free. I'm proud to say I got my car from you guys. More

I walked into the dealership on Friday August 24,2012 and a very nice young man greeted me. There was no pressure, which I really loved. The young man intrduced himself as Sean O'Connor. Sean had a wonderful a very nice young man greeted me. There was no pressure, which I really loved. The young man intrduced himself as Sean O'Connor. Sean had a wonderful happy aire about him and a beautiful smile. He was knowledgeable and helpful He answered all of our questions with ease. I purchased a 2013 VW Passat SE. I absolutly love the car. I wanted to let the dealership know that Sean is certainly anb asset to Colonial VW. It is very important to me as a buyer that a salesperson doesn't pressure me or suay me in any way,be knowledgeable,have a good repore. Sean is all of theses things and more. If I were rating him on a 1-10 I would give him a 12!!! Thank you for having such a plesant atmosphere and pleasant people working for you. Your finance dept and manager were also very helpful and kind. More

Recently purchased a car from the dealership. Rob was very helpful and eased the process a lot. I would definitely recommend him to anyone. He even helped out with beyond of what was expected of him. The very helpful and eased the process a lot. I would definitely recommend him to anyone. He even helped out with beyond of what was expected of him. The dealership has a great environment where everyone is looking to help, especially Rob. Brilliant experience. More

VW is a great car and the service that Rob was even better. He was knowledgeable, respectful, and a pleasure to work with. This was by far the best car purchasing experience I had. better. He was knowledgeable, respectful, and a pleasure to work with. This was by far the best car purchasing experience I had. More

Customer service was excellent. Rob was my sales consultant and did a great job with finding a car that i was specifically looking for. The process was quick and efficient. He also followed throug consultant and did a great job with finding a car that i was specifically looking for. The process was quick and efficient. He also followed through when my car was all set to pick up and even sent pictures. He was very knowledgable and accommodating. Colonial Volkswagen of Medford is definitely the place to buy, the staff was friendly and professional. More

The sales staff at Colonial are amazing. David Jarvis was patient and informative, and always good-natured and helpful. David let me come back for three test drives, answered all my questions, and checked in patient and informative, and always good-natured and helpful. David let me come back for three test drives, answered all my questions, and checked in without ever pressuring me. In the end I got the perfect car, at a great deal, with a really fair price for my trade-in. I couldn't be happier. The follow-up care has been great too. Everyone is always nice and helpful. Regular maintenance is handled efficiently, and they wash my car before returning it to me. More

Had some engine work done to the car and have to say from the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion o the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion of work and delivery of car all was exellent.The feels and drives great. Thank you VW of Medford and keep up the good work. More

The guy knew too much. Question if his boss paid him enough Cohen only blushed. Great buying experience. Had not bought a car since 1987. Would go there again. enough Cohen only blushed. Great buying experience. Had not bought a car since 1987. Would go there again. More