My experience of purchasing a Golf Alltrack at Colonial Volkswagen of Medford last weekend was completely positive throughout the entire process.
My time was limited, so I initially decided to send an email to several dealerships with my inquiries about my wishlist. In hindsight, that probably wasn’t the best idea as I was flooded with promotional and borderline-harassing emails trying to get me to visit the dealerships and ignoring my requests for specific information. I made an appointment to visit the dealership closest to my home. The salesperson never showed up (although she confirmed 15 minutes prior). I eventually met with another salesperson and then with a manager, expressing strong interest in buying a car. The manager didn’t follow up as he said he would and never responded to my last email.
I then spoke with Jason Giacoppo from Colonial Volkswagen of Medford who had the distinction of being the only person to send me a single email that answered my specific questions with helpful information. I explained my time restraints, and he described how all of the steps in buying a car could be broken up in a manner that would not require me to spend an entire afternoon at the dealership. (His eventual proposal of the pricing for my trade-in and new car was completely fair. However, he was open to adjusting the price due to a miscommunication. The miscommunication only existed because Jason was trying to accommodate my request to speed through the process. I am appreciative that he did not argue that matter as I believe most people would. Jason’s ability to be trusted exceeded my expectations.)
I met with David Jarvis and test drove a Golf Alltrack S model. In response to my comment that this car drives differently than my 2002 GTI, David shared a wealth of knowledge about the history of Volkswagen’s transmissions from his years of experience with (and love for) the brand, both personally and professionally. He even took me for a drive to demonstrate how I can shift gears myself using Tiptronic mode after I expressed concern over potentially regretting not buying a car with a manual transmission. David was very thoughtful of my time restraints and requested my preferences in prioritizing key features to be reviewed. David possessed all of the qualities I value in a salesperson. He was personable, informative, considerate, and a good listener; at no point did he try to pressure me into purchasing a car. He demonstrated that he sincerely cared about my happiness with the purchase through the quality of his follow-up communication after the sale was already complete.
My experience in receiving thoughtful, informative, and no-pressure service continued when I met with Stephanie to arrange financing. She presented me with many options in order to find the best deal that worked for my needs. I worried that my missing title would be a huge complication in the process, but Stephanie seamlessly acquired a duplicate title in a timely manner, requiring little effort on my part.
Without hesitation, I would recommended starting your car search at Colonial Volkswagen of Medford (even if it’s not the closest Volkswagen dealership to your home) :-)