Colonial Volkswagen of Medford

Good service. Jeff is friendly and staff are professional. Price is reasonable. Overall a good experience. Jeff is friendly and staff are professional. Price is reasonable. Overall a good experience. More

As always, GREAT experience! !!! Dan Swartz in the service dept always makes it a flawless and enjoyable experience. !!! Dan Swartz in the service dept always makes it a flawless and enjoyable experience. More

Customer service was not great. Paid $200 for a diagnostic of my car, even though we had already informed them what the issue was. After completion, they did not tell me anything ab Paid $200 for a diagnostic of my car, even though we had already informed them what the issue was. After completion, they did not tell me anything about the diagnostic besides the issue I came in for. Incredibly unhelpful, ended up getting my car fixed somewhere else for 1/3 of the quoted price. More

Great service, great people. The whole process was smooth and comfortable from beginning to end. Highly recommend. The whole process was smooth and comfortable from beginning to end. Highly recommend. More

The staff at Colonial Medford are always professional and courteous. They continue to treat me with kindness and compassion each time courteous. They continue to treat me with kindness and compassion each time More

Convenient, personable, honest, informative, appreciative and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of the sleazy underhanded dealings I've experienced in the past. The service writers and technicians are working to get you back to your car with honest service, inspection, repairs and outlooks. Nothing to hide seems to be a culture here. More

Jeff was the highlight along with the fact that shuttle rides reach my home in Belmont again so that was nice rides reach my home in Belmont again so that was nice More

Convenient location; professional employees… overall 10 STARS! Service provided on 06/23/26 was fantastic, thanks to Service Adv. Jeffrey Buchholz; Jeff personally welcomed me and opened the door of my c STARS! Service provided on 06/23/26 was fantastic, thanks to Service Adv. Jeffrey Buchholz; Jeff personally welcomed me and opened the door of my car; took my car keys and made sure all my questions were answered; he was extremely helpful, knowledgeable, friendly, kind. He also kept the clear communication about status of the car. Service Mng Franc De Silva was also excellent, extremely professional and helpful; any concerns I had he made sure that everything is according to Colonial Volkswagen of Medford standards! Thank you Jeffrey and Franc! Keep up with amazing work! More

Well-organized and communicative folks at the desk and work done well and on time! work done well and on time! More

The service department literally saved me $4000 over my regular dealership when they caught that my faulty turbocharger had one more year of warranty under California emissions law. Never went back to the regular dealership when they caught that my faulty turbocharger had one more year of warranty under California emissions law. Never went back to the old place! More