Colonial West Chevrolet of Fitchburg

Above Par My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership in frustration. I had the opportunity to speak with the customer relations mngr. All prepared to be brushed off by cr mgr. (as previously experienced at another dealer), I was surprised. I did not even get as far as good morning this is, before I started sharing my thoughts. Not only did the lady listen to my opinion of the situation. I spoke with the same person through out my service. I was asked for my families first names, and my main concern. My first concerned was resolved with in 5min.(my family was out the door until later that day when our car was finished. I got text messaged when our car was cleaned and finished. Thank you, you did not fix our car, you fixed our day. The second concern (really frustrating) is being told what is wrong and not understanding. She asked service and explained not to just myself. My wife as well by her first name. More

Ed & Chris are great as well as the rest of the staff. Colonial West is great. I have brought my Hummer H2 to other service locations and I am always left saying;" I should have just gone back to Colonial Colonial West is great. I have brought my Hummer H2 to other service locations and I am always left saying;" I should have just gone back to Colonial West". Keep up the excellent work. They always get me in and out, back on the road feeling confident in the service and care I have received. The Staff make me feel comfortable and I always leave with a smile on my face. Even when the fix is costly, Ed and Chris make me feel good about it. Thank you Colonial West....You guys Rock!!! Ask Ed how his Chevy pick up is coming along. More

My Daughter Her name is Taniya and she is a seventeen years old Intern who, through the Work-Based Learning Program her high school and Colonial-West provides, wo Her name is Taniya and she is a seventeen years old Intern who, through the Work-Based Learning Program her high school and Colonial-West provides, works along side at Colonial-West with the Internet Sales/Customer Experience Manager Ivy Shomphe. I have bought several cars from Ivy and later had built a personal friendship. As we got to know each other I told Ivy how my daughter studies Graphic Communications at Montachusett Regional Vocational Technical School in Fitchburg, Ma. I later asked if Ivy would be able to do the Work-Based Learning Program with her, after getting permission from the General Manager of Acton/Fitchburg Jeff Chandler they were was all on board. For the last three months she has witnessed excellent customer service from Ivy, she has mentored my daughter in the ways of the Internet Sales department from the first second of contact with the customer to the final check up call/email years later. Along with Ivy she works with another student in the Work-Based Learning Program and ACE program from Oakmont. I know see why she has such loyal customers like myself who will return looking for vehicles. Recently my daughter's car started to fall apart underneath her, Jeff and Ivy both kept their eyes open for potential used cars at our price range, that can last her through her years of college. After keeping their eyes open for awhile, they told me they didn’t feel comfortable put her in an unreliable car and that’s why is was taking so long but it was worth the wait. Since she is to young to purchase her own car, I signed off on a used 2005 Chevy Equinox that she is in-love with! Not only did this car build my credit, it’s built a better business relationship between my daughter, Ivy and Jeff. Thank you so much guys! More

Great dealership Ivy is fantastic ! Our recent purchase was the third in our family from her . Very knowledgable , friendly etc. looking for a vehicle ... Stop in! Ma Ivy is fantastic ! Our recent purchase was the third in our family from her . Very knowledgable , friendly etc. looking for a vehicle ... Stop in! Marianne Powers More

Terrific Experience! What a pleasure Terry made this experience for me! For the first time I was able to go through the car buying process STRESS FREE. Terry took care of What a pleasure Terry made this experience for me! For the first time I was able to go through the car buying process STRESS FREE. Terry took care of everything and was there every step of the way navigating my purchase and making sure I received top quality service. I'm a customer for life!! More

2014 Chevrolet Equinox purchase on 23 May 2014 I would like to take this opportunity to thank Terry Locher for all he did to assist me with a purchase of a new Chevy Equinox!! Terry THANK YOU SIR I would like to take this opportunity to thank Terry Locher for all he did to assist me with a purchase of a new Chevy Equinox!! Terry THANK YOU SIR for all you did for my purchase to go as smoothly as it did!! I look forward to working with Colonial West for all my Equinox needs!! You can rest asuure that I will HIGHLY reccomend Colonial West of Fitchburg to others!! Terry once again thank you and thank you for YOUR SERVICE TO OUR GREAT NATION!!! OUTSTANDING ATTENTIVENESS AND CUSTOMER SERVICE!!! THANK YOU COLONIAL WEST CHEVROLET OF FITCHBURG!! David L. Bice More

Nice car, nice service, nice experience My salesperson Steven was very nice and helpful to me. I would recommend this dealership to anyone. I've not had any issues thus far. My salesperson Steven was very nice and helpful to me. I would recommend this dealership to anyone. I've not had any issues thus far. More

Stressless Purchase Our experience with salesperson George Vargas was simply a pleasure. He provided information, tooks us for a test drive and met our financial concerns Our experience with salesperson George Vargas was simply a pleasure. He provided information, tooks us for a test drive and met our financial concerns for the purchase of a 2014 Chevrolet Cruze 2LT/RS package. He was friendly, informative and never displayed any silly pressure tactics. He delivered what he promised. The staff behind the scenes were fully cooperative too. I do recommend Colonial-West Chevrolet of Fitchburg, MA for your automotive needs. I also have over 15 years of experience with their Service Department, and they provide a good service too. More

Great Service!!!! Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Converti Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Convertible) is a sunny Sunday driver and is always covered and garaged at home 100% of the time. The service team has given me white glove service whenever I drop it off keeping indoors at all times during the service. This is such a big deal to me and very much appreciated!!! Thanks Colonial West!! More

Needed a new car I was looking for a new car and through an extensive internet search, located the car I was looking for- a 2014 Chevrolet Impala. Terry has been terri I was looking for a new car and through an extensive internet search, located the car I was looking for- a 2014 Chevrolet Impala. Terry has been terrific throughout the process and made it relatively painless. Everyone I met was professional, friendly and courteous. I will definitely do business with West Colonial in the future! More