Colorado Auto Finders

Colorado Auto Finders responded

Thank you for your excellent feedback. We are delighted that George. and Jacob. provided a seamless, pressure free experience, and that you found value and clarity in our Protection Plan offerings. Exceeding expectations is our goal, and we are grateful that you felt that throughout your visit. Your trust means a great deal to us, and we appreciate your recommendation. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you for your excellent feedback. We are delighted that our team made your car buying process smooth and enjoyable. Their commitment to exceptional customer service is a true asset to our dealership. We sincerely appreciate your high recommendation and look forward to the opportunity to assist you or anyone you refer to us. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Natalie, Thank you for your detailed review. We take all customer concerns seriously and have conducted a thorough review of your Porsche Cayenne S purchase history from October 2025. We acknowledge your perspective. However, based on the documented service timeline and the available facts, we must respectfully disagree with the conclusions. As in any situation there are two sides of the story. Our records indicate the following sequence of events: 1. In the spirit of ensuring your complete satisfaction, we made an exception, and accommodated an extended overnight test drive. As the vehicle was consigned by a third party, and you were referred to us by a trusted source. We wanted to provide ample opportunity for your inspection. 2. Upon your decision to purchase, you expressed concerns regarding the tires. We promptly addressed this by replacing all four tires in accordance with the “We Owe” agreement. 3. The day after the tire installation, you reported a front-end vibration. We immediately arranged for complimentary towing to our service center, where our technicians diagnosed and resolved the issue by replacing the front left lug nut. The vehicle was returned to you in proper working order. 4. Approximately six weeks later, you informed us that a third-party mechanic had identified an issue with the two rear tires or wheels. It is important to note the following: -The rear tires/wheels referenced in your recent complaint were not involved in the front lug nut service we performed. -The six-week period between our repair and this new concern represents significant independent vehicle operation outside our supervision. -Wheel or rim bending is consistent with an impact event. There is no mechanical basis for properly installed lug nuts to cause such damage after three weeks of use without an intervening impact. -While we respect that you sought an external opinion, we were not authorized to inspect the vehicle for this new concern, nor were we given the opportunity to diagnose it, a standard step in our process that allowed us to resolve your initial issue promptly. We stand by the work performed, and have fulfilled our commitments under the “We Owe” agreement. There is no evidence, and no physical basis, to support that our service caused the reported damage to the rear wheels months after the repair. Regardless of our findings, as an added customer service measure, we offered to repair the bent wheels at no cost to you. Your husband Taha, declined our offer.

Colorado Auto Finders responded

Hello, thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our staff. Excellent customer service is what we strive for. We appreciate your business and look forward to serving you in the future. Congratulations on your new vehicle. _The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Dave, Thank you so much for your wonderful review! We are thrilled to hear you had such a great experience purchasing your Volvo XC60. Sammy and George will be delighted to know they made the process easy and informative for you. Providing clear explanations and a seamless purchase is exactly what our team strives for. Thank you for choosing us, and congratulations on your new Volvo! We wish you many happy miles ahead. Please don't hesitate to reach out if you need anything. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a review! We're so glad George and Alex could provide an incredible car-buying experience and negotiate a deal that felt right for you. We're very proud to have them on our team. We appreciate your business and hope you love driving your new car! -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you for taking the time to share your positive feedback. We are delighted to hear that you had such a great experience working with our team. We pride ourselves on our laid back, customer focused approach, and it's wonderful to see that reflected in your review. We will be sure to pass along your kind words to the entire team; they will be so pleased to know they made your car buying process easy and efficient. Your recommendation means the world to us. It was a pleasure doing business with you! -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Donovan, Thank you so much for taking the time to share your phenomenal experience with us! We are thrilled to hear that you had such a positive and enjoyable time. We are incredibly proud of our team, and your kind words about Jay and George are especially appreciated. We'll be sure to pass along your compliments. They will be delighted to know they made such a great impression. It was a pleasure serving you, and we look forward to the opportunity to help you again in the future. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you so much for this amazing feedback! We're thrilled to hear you had such a positive experience and enjoyed our office space. Most of all, we're proud of our team. We'll be sure to let them know their honesty and helpful service made such a great impression. Treating our customers superbly is our top priority. We can't wait to welcome you back when it's time for your next car. We truly appreciate your business and your endorsement! -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you for your feedback. Please accept our profound apology for the financing ordeal you endured. The delay was extremely frustrating for everyone, and we own that failure completely. While it's true we faced an unexpected staffing challenge, it is our responsibility to handle those situations seamlessly, and we clearly failed to do that for you. We are actively addressing the internal breakdown that caused this. We are thrilled to hear that Francis provided excellent customer service during your visit. She is a valued member of our team. We want to make this right. Please contact me, Shaden Awada, directly at 303-636-9000 or so I can personally assist you.