At some point in almost every persons life they will find themselves purchasing a new/used vehicle. If you want what appears to be a decent deal on a used vehicle you are likely to come across Colorado Auto Finders. This is my nightmare. I purchased a Mazda RX8 a year ago from them. My sales person was Jack, he was fired shortly after misleading me the entire process. HE ACTUALLY ASKED ME TO FILL OUT A POSITIVE REVIEW REGARDING OUR TRANSACTION. Two weeks post horrible car buying experience the cab filled with smoke from an electrical fire caused by the alternator. I had it towed back to Auto Finders to find out Jack (my sales person) had been fired, they would not help me out with any repair, tried to charge me for a new alternator two times, and offered me below trade in value for the vehicle I had purchased from them two weeks prior.
I absolutely baby this car. Most recently, about twelve months after my purchase and many repairs later, the car decided it only wanted to be in neutral. I was sitting at a stop sign and the car wouldn't engage in any gear but neutral. I had the car towed back to Colorado Auto Finders. I was told by Ayad (the service manager) I would be charged $99.00 for a diagnostic. I expressed to him at great length not to do ANY repairs without my consent and he agreed he wouldn't. Three days later my wife calls because their silence was not comforting, she left a message and they called back almost six hours later. Ayad said, "we couldn't find anything wrong with the car. The diagnostic only showed your battery is dead so we replaced the battery and took the shifter assembly apart. We couldn't find anything wrong with the shifter assembly so we put it back together and now your car works....."
The fundamental problem being I told him I would agree to pay the $99.00 diagnostic but not to do anything more without my consent. The diagnostic service sheet they offer expresses this policy in black and white. They charged me $343.67. Naturally I was pissed, I told him I would pay the $99.00 diagnostic fee and pay for a new battery but his labor cost is not valid because we never discussed taking anything apart. He said, "You just don't want to pay for anything, why did you even bring the car here?" Yada Yada Yada......
Moral of this story, don't buy a vehicle from these guys. There is more to this story that I left out. If you are looking for a new car don't fall in love with the car because it's appealing. There will be another car that you will be happy with! You may read some positive reviews on Colorado Auto Finders but keep in mind they ask you to fill out a review on them using their computer at their location. Terrible business people from top to bottom.