Columbia Acura Inc

They always do a great job quickly diagnosing and communicating and correcting any problems. Also do great job of communicating any potential problems and offering honest solutions communicating and correcting any problems. Also do great job of communicating any potential problems and offering honest solutions More

You guys took care of me. And washed my car for me also. Thank You And washed my car for me also. Thank You More

Terrible customer service! Poor technician expertise! Extremely frustrating.!! Have to go several times to fix an issue .Wouldn’t recommend! Poor technician expertise! Extremely frustrating.!! Have to go several times to fix an issue .Wouldn’t recommend! More

The Columbia Acura service department is always friendly, honest and professional. And the work is always done on time. honest and professional. And the work is always done on time. More

Very professional and kind. I thought I had an appointment (my mistake), but actually did not. They worked me into their schedule anyway. I really appreciated it. I thought I had an appointment (my mistake), but actually did not. They worked me into their schedule anyway. I really appreciated it. More

I was very happy with my visit for routine maintenance to my Hyundai Santa Fe. my Hyundai Santa Fe. More

My experience was excellant. From the first person who waited on me to the beautiful waiting room with phone charger and desk which I used. I was very pleased. Oh yes, they cle From the first person who waited on me to the beautiful waiting room with phone charger and desk which I used. I was very pleased. Oh yes, they cleaned my car!! More

Very slow. A1 service took over 2 hours. I had to leave before being able to schedule a follow up to get recall items done. A1 service took over 2 hours. I had to leave before being able to schedule a follow up to get recall items done. More

Columbia Acura Service Dept is the best! I was kindly greeted by two individuals when I arrived, and my Service Advisor Jamey Moore is the best! Jamey goes out of his way to help and is trul I was kindly greeted by two individuals when I arrived, and my Service Advisor Jamey Moore is the best! Jamey goes out of his way to help and is truly the best and most trustworthy advisor I have ever worked with. More

Bought a 2021 KONA from another dealership even though our experience with the service department was dismal in the past. Engine trouble at 61,000 miles. Had car towed to another dealership as the one i our experience with the service department was dismal in the past. Engine trouble at 61,000 miles. Had car towed to another dealership as the one in Fairfield could not/would not look at the car for many weeks beyond the estimated time. Was a certified pre-owned car. Had long and exhausting and frustrating time with the dealership and the CPO people in getting approval to get the engine fixed and even then some engine parts were not included in the warranty. and following that I was told the timing belt needed to be placed and the spark plugs also. then I was told the brakes and tires needed to be replaced. So I paid $3,300 just to get the car and stop the nonsense. The KONA is the 6th Hyundai car I have purchased and it will be the last. I cannot in good faith recommend to anyone Hyundai and the two dealerships I worked with. Extremely disappointed. More