Columbia Acura Inc

I knew what I wanted when I arrived at the dealership and Joe Owens couldn't have made the experience any easier. Love my Santa Fe hybrid. Joe Owens couldn't have made the experience any easier. Love my Santa Fe hybrid. More

Great service department. Got me in right away. Gave a good explanation of the work to be done, and had me finished and on my way quickly. Got me in right away. Gave a good explanation of the work to be done, and had me finished and on my way quickly. More

Had made arrangements last July for recall soonest being October. When I showed up, part wasn’t there. Finally scheduled me a month later. When I showed up, they asked why I was there. Very poor communicati October. When I showed up, part wasn’t there. Finally scheduled me a month later. When I showed up, they asked why I was there. Very poor communication in the service department More

Everyone was very friendly and proffessional. The service advisor went above and beyond what was required of him to help us understand some functionality of our Tucson. The service advisor went above and beyond what was required of him to help us understand some functionality of our Tucson. More

Excellent customer service, repairs done quickly. No problem scheduling, don’t need a loaner just roamed the lot looking at new arrivals. No problem scheduling, don’t need a loaner just roamed the lot looking at new arrivals. More

Great service and getting timely service. Waiting area is good. Easy to schedule service. Thanks Waiting area is good. Easy to schedule service. Thanks More

Friendly accommodating. Estimate provided for work to be completed. Great communication and repair was completed in less time than expected Estimate provided for work to be completed. Great communication and repair was completed in less time than expected More

Jeffery was a top notch salesman. Whole process was very easy, look forward to my new vehicle. Whole process was very easy, look forward to my new vehicle. More

They should call it the "No Service" department. I had an appointment at 10:AM. They decided not to look at my car until around 5 PM. I brought the car in the night before. So they had no excuse I had an appointment at 10:AM. They decided not to look at my car until around 5 PM. I brought the car in the night before. So they had no excuse. When they got the part there was no communication that it was in and going to be repaired. The person assigned was very combative and said I should have known they care if people waiting first. Said that is how it is done at all dealerships. I contacted some. They all said no. An appointment is an appointment. I doubt I will ever be back and certainly not recommend to anyone. This is the second time I have had NO SERVICE from this dealership. More

Great customer service with a friendly staff. The staff communicates the necessary services and upcoming items to consider. Extremely timely with every appointment I have scheduled. Highly reco The staff communicates the necessary services and upcoming items to consider. Extremely timely with every appointment I have scheduled. Highly recommended this dealership for service & maintenance. More