Columbia Acura Inc
Cincinnati, OH
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I brought the car in for a 15,000 mile service which included an oil change and tire rotation. I am pleased with the speed of the process, however, there were some issues. Due to the sudden drop in temp included an oil change and tire rotation. I am pleased with the speed of the process, however, there were some issues. Due to the sudden drop in temperature, my tire pressures dropped and low tire pressue warning was displayed. I asked if the tires' pressure would be adjusted with the rotation and was told that it would be done. It was not done. When the vehicle was returned to me, the tire pressure warning was still being displayed. I inflated the tires when I returned home. Also, when I sat in the car, the seat and mirrors were adjusted to extremes. I did not see anyone in the service department so large that those adjustments would have been necessary. Also, my mobile phone had been cleared from the system and I had to add it back. In addition, my Apple Play would not work; I think I have it working now. Were changes to the computer system necessary for an oil change and tire rotation. More
Very professional, friendly, explains all informed well. I have recommended them to all my family and 2 relatives bought new cars. I have recommended them to all my family and 2 relatives bought new cars. More
I had my vehicle in to get all fluids checked before traveling over the Thanksgiving Holiday. Austin Conte did an excellent job managing the process. traveling over the Thanksgiving Holiday. Austin Conte did an excellent job managing the process. More
Logistics of the site is new but does not work well. Personnel for Genesis is not consistent with a luxury car dealership. Time to complete service too long. Personnel for Genesis is not consistent with a luxury car dealership. Time to complete service too long. More
Brought car in while under bumper to bumper warranty and got charged $190. Said the tires are cupped due to not rotating them meanwhile I’ve taken it to Hyundai for every scheduled service. Said I need all got charged $190. Said the tires are cupped due to not rotating them meanwhile I’ve taken it to Hyundai for every scheduled service. Said I need all new tires and it’ll be $1000 LOL what a joke More

