Columbia Acura Inc

Promptly greeted upon entering service garage. Waited inside for rep to get off phone to check me in for roughly 10 minutes. Average wait time for oil change. Cashier was somewhat rude and upon se Waited inside for rep to get off phone to check me in for roughly 10 minutes. Average wait time for oil change. Cashier was somewhat rude and upon seeing my expression to her rudeness told me she didn’t feel good. Not my problem. Go home if you can’t effectively do your job! More

Columbia Acura Service Center is wonderful. Jayme is always helpful with finding a time based on my schedule for me to bring my car in. I truly feel respected and I respect the people that wo Jayme is always helpful with finding a time based on my schedule for me to bring my car in. I truly feel respected and I respect the people that work in the Service Center. This last visit was a B1. During the check-up, they found my brakes were going bad. Jamey explained everything to me AND provided me with a loaner vehicle which allowed the work to be done at this appointment. This is my second Acura (my husband has my first one)....I can go anywhere to buy a new car and to get my car serviced, but I choose to go to Columbia because of the way they serve their customers. Another point I want to share is I had to reschedule my appointment and I left a message for Jamey. He called me back in a very timely manner and was able to find a time that would meet my schedule. He always greets me by name. THANK YOU! More

Professional, friendly, and efficient. Wait time was less than communicated and the waiting room was comfortable Wait time was less than communicated and the waiting room was comfortable More

Good customer service, friendly , helpful and helpful representatives, explained the needed service and prices of services representatives, explained the needed service and prices of services More

The Columbia Acura Service dept. is by far, the finest service dept. I’ve ever had. I’m on my fifth Acura and these folks are by far the best of the best. A special shout out about a is by far, the finest service dept. I’ve ever had. I’m on my fifth Acura and these folks are by far the best of the best. A special shout out about a new member of the dept., Tiffany….What a jewel…A great addition to the Service Department… More

I have been bringing my 99 Acura TL to Columbia for service for decades. Always professional; always courteous. Jamey has been very helpful. Great job. Thanks very much. service for decades. Always professional; always courteous. Jamey has been very helpful. Great job. Thanks very much. More

Jayme was very helpful with fixing a problem I had with another body shop. He was able to get me the parts I needed on time and was very pleasant to work with. another body shop. He was able to get me the parts I needed on time and was very pleasant to work with. More

Timely and accurate, oil change and tire rotation performed within 45 minutes after arrival. All employees were courteous and helpful performed within 45 minutes after arrival. All employees were courteous and helpful More

I was left waiting for my car to be finished for an extra 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil change. I was told my coupon was outdated (I had it for a couple, maybe three weeks) and they gave me $10.00 off which made it over $65.00. Last oil change (I bring the car in every 10,000 miles...the advisor told me that there is no 70,000 mile oil change...rude! I think I am to have the oil changed every 10,000. I love my car...just not the dealer. Sorry! I will probably start going to an independent repair shop that I have trusted for years. More

Terrific sales guys. Very good follow-up. Not high pressure and listened to our questions and needs. Very good follow-up. Not high pressure and listened to our questions and needs. More