Columbia Acura Inc

I had my car towed o Columbia Acura on a Wednesday night because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission to do a diagnostic on my car and the diagnostic alone would cost $165. I agreed. He said he would call back and let me know what they found out. I did not hear any thing by 4:30 that afternoon so I called and much to my surprise, They had not even looked at my car. A rep called me by 5pm that day and said, they were swamped that day and they would give me a call 1st thing in the morning to let me know what they found out!! I did not hear from them until 4pm the next day and by then I was on my way out there to pick up my vehicle! The cost was $195 and not what I was originally quoted!! I'm done with Columbia Acura!!!!! More

Jayme does a nice job for me as the service ma Agee and advisor. Highly recommended advisor. Highly recommended More

Staff are always professional. Dealership is clean. Guest waiting area is comfortable and wifi accessible. Dealership is clean. Guest waiting area is comfortable and wifi accessible. More

Great professional staff and great service. Everything percfectly in time. Thanks! Guest area was comfortable. Everything percfectly in time. Thanks! Guest area was comfortable. More

The service department - across the board - is very helpfu, friendly and professional. They have helped me each and every time that I have had my Acura MDX serviced. helpfu, friendly and professional. They have helped me each and every time that I have had my Acura MDX serviced. More

Staff was very nice and helpful! The walk up oil change service on the weekend is great. The waiting room was clean and comfortable and my car was serviced within an hour. The walk up oil change service on the weekend is great. The waiting room was clean and comfortable and my car was serviced within an hour. More

Have always appreciated the professionalism of the service advisors and the thoroughness of the techs/ mechanics. service advisors and the thoroughness of the techs/ mechanics. More

Great service …Just wished Genesis would be stand alone and not lumped in with Acura!! Keith on the Genesis service side is extremely accommodating and professional.and addressed all of my concerns, and an and not lumped in with Acura!! Keith on the Genesis service side is extremely accommodating and professional.and addressed all of my concerns, and answered many questions. A+ More

Jamie is incredible. Always friendly and keeps me informed. He is such an asset to the dealership Always friendly and keeps me informed. He is such an asset to the dealership More

THEY CAN'T READ A SERVICE CAMPAING LETTER. TOTALY MISCOMMUNICATION ON THIER END. NEVER GO THERE AGAIN. TOTALY MISCOMMUNICATION ON THIER END. NEVER GO THERE AGAIN. More