Columbia Acura Inc

Quick and efficient. Respectful of my time. Waiting room was nice to accommodate work or reading. Respectful of my time. Waiting room was nice to accommodate work or reading. More

VERY HELPFUL PEOPLE Solved my problem Explain all details of service points. Facility is clean details of service points. Facility is clean More

We needed the door handle replaced on our Sonata as it had broken. This is the third door handle on this car that has broken. We called the service center to order a new handle and requested to have it pa had broken. This is the third door handle on this car that has broken. We called the service center to order a new handle and requested to have it painted prior to bringing our car in. The service attendant said they would take care of it and notify us when it was ready to be installed. We received a call and scheduled an appointment. When I arrived for the appointment I was told that the handle needed to be painted. I explained that we had already requested it to be painted. The service person apologized and said he would contact me when it was ready to be installed, about two weeks. I waited for four weeks and did not hear anything. So I contacted the service department and was told they could not find the door handle and the service person I spoke with no longer works there. A few minutes later I received a call from a service person who stated they have the door handle ready and scheduled an appointment for the next week for installation. I came to the appointment at the correct time and was told it would be about two hours and I chose to wait. After about 30 minutes the service person came in and said that the door handle needed to be painted. At this point I requested to speak to the manager. After some discussion, the service manager promised to have the door handle ready in two days and scheduled to have me come in at 8 am for installation. I came in at the scheduled time and finally was able to have the new door handle installed. This whole experience was more than frustrating, I will not return to this dealership for any future repairs to my car! More

Excellent service and response time. . the staff was a pleasure to work with and very professional. . the staff was a pleasure to work with and very professional. More

I have purchased cars from Columbia since 2001. I keep coming back. Why? Great Service I keep coming back. Why? Great Service More

I didn’t buy an Acura, I have a G70 that your service Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group tre Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group treats customers, once I can get my service done elsewhere, I will never cross an entrance way to any Columbia dealership. More

They were very timely and provided great service. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. More

Outstanding customer service. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. More

Service is always exceptional at this dealership. Jamey always takes the time to explain everything. Jamey always takes the time to explain everything. More

Excellent work by a very professional staff. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. More